OPT Manager Client Experience Jobs
Manager Client Experience jobs on OPT require employers willing to file an H-1B visa or extend your OPT authorization. These roles sit at the intersection of operations, team leadership, and customer strategy, making them eligible for STEM OPT extensions when housed within qualifying business or management degree programs.
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Get Access To All JobsAt T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
Role Summary
The Client Experience Analyst supports the U.S. Intermediaries (USI) Digital Client Experience team by analyzing advisor interactions across digital channels and translating data-driven insights into actionable recommendations that improve the advisor experience. This role serves as a subject matter consultant for advisor-facing digital tools and services, leveraging web analytics, voice-of-client feedback, and business knowledge to identify opportunities for improvement, support product enhancements, and drive increased engagement.
The analyst partners closely with product owners, technology teams, sales support teams, and business stakeholders to evaluate advisor journeys, optimize digital experiences, support issue resolution, and ensure the successful delivery of advisor-focused enhancements.
Responsibilities
- Analyze advisor behavior and digital experience performance using Adobe Analytics, Adobe Customer Journey Analytics (CJA), Qualtrics, and other data sources to identify trends, opportunities, and client experience improvements.
- Develop and maintain dashboards, reporting, and performance metrics that provide actionable insights to business stakeholders and leadership.
- Translate quantitative and qualitative data into clear recommendations that improve advisor engagement, satisfaction, and operational efficiency.
- Evaluate advisor journeys, including login and registration, onboarding, and service experiences, and identify opportunities to optimize digital interactions.
- Partner with product owners, UX teams, and technology teams to define requirements, write user stories, prioritize enhancements, and support Agile delivery activities.
- Conduct testing and user acceptance activities to ensure solutions meet business needs and deliver the intended client experience.
- Monitor advisor feedback and sentiment, design and administer surveys, and leverage voice-of-client insights to inform decision-making and continuous improvement efforts.
- Serve as a subject matter resource for advisor-facing tools and services, partnering with sales support and operational teams to troubleshoot and triage advisor issues.
- Collaborate with cross-functional stakeholders to support the delivery of digital experience initiatives, enhancements, and process improvements.
- Build strong relationships with business partners and communicate insights, recommendations, and project progress to influence decisions and enhance the advisor experience.
Qualifications
Required:
- Bachelor's degree or equivalent combination of education and relevant experience.
- 2+ years of experience in digital analytics, client experience, product analysis, marketing analytics, or a related discipline.
- Experience using Adobe Analytics, Adobe Customer Journey Analytics (CJA), Qualtrics, or similar platforms.
- Experience developing dashboards and performance reporting.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to translate complex data into clear business recommendations.
- Experience working with cross-functional teams, including technology, product, operations, and business stakeholders.
- Strong written and verbal communication skills.
Preferred:
- Experience supporting advisor, wealth management, financial services, or intermediary distribution businesses.
- Experience participating in Agile delivery teams.
- Familiarity with user story development, testing, and user acceptance validation.
- Experience analyzing client journeys and digital experience performance.
- Knowledge of customer experience measurement methodologies and voice-of-client programs.
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for hybrid work, with up to one day per week from home.
Base Salary Ranges
Please review the job posting for the location of this specific opportunity.
- $69,500.00 - $118,000.00 for the location of: Maryland, Colorado, Washington and remote workers
- $76,500.00 - $130,000.00 for the location of: Washington, D.C.
- $87,000.00 - $148,000.00 for the location of: New York, California
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
Commitment to Diversity, Equity, and Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
- Competitive compensation
- Annual bonus eligibility
- A generous retirement plan
- Hybrid work schedule
- Health and wellness benefits, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering days
- Family care resources, including fertility and adoption benefits
Learn more about our benefits.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
At T. Rowe Price, we identify and actively invest in opportunities to help people thrive in an evolving world. As a premier global asset management organization with more than 85 years of experience, we provide investment solutions and a broad range of equity, fixed income, and multi-asset capabilities to individuals, advisors, institutions, and retirement plan sponsors. We take an active, independent approach to investing, offering our dynamic perspective and meaningful partnership so our clients can feel more confident.
We believe doing the right thing for our clients and our associates is good business. With a career at the firm, you can expect opportunities to create real impact at work and in your community. You’ll enjoy resources to support your career path, as well as compensation, benefits, and flexibility to enrich your life. Here, you’ll find a collaborative culture that respects and values differences and colleagues who share a spirit of generosity.
Join us for the opportunity to grow and make a difference in ways that matter to you.
Role Summary
The Client Experience Analyst supports the U.S. Intermediaries (USI) Digital Client Experience team by analyzing advisor interactions across digital channels and translating data-driven insights into actionable recommendations that improve the advisor experience. This role serves as a subject matter consultant for advisor-facing digital tools and services, leveraging web analytics, voice-of-client feedback, and business knowledge to identify opportunities for improvement, support product enhancements, and drive increased engagement.
The analyst partners closely with product owners, technology teams, sales support teams, and business stakeholders to evaluate advisor journeys, optimize digital experiences, support issue resolution, and ensure the successful delivery of advisor-focused enhancements.
Responsibilities
- Analyze advisor behavior and digital experience performance using Adobe Analytics, Adobe Customer Journey Analytics (CJA), Qualtrics, and other data sources to identify trends, opportunities, and client experience improvements.
- Develop and maintain dashboards, reporting, and performance metrics that provide actionable insights to business stakeholders and leadership.
- Translate quantitative and qualitative data into clear recommendations that improve advisor engagement, satisfaction, and operational efficiency.
- Evaluate advisor journeys, including login and registration, onboarding, and service experiences, and identify opportunities to optimize digital interactions.
- Partner with product owners, UX teams, and technology teams to define requirements, write user stories, prioritize enhancements, and support Agile delivery activities.
- Conduct testing and user acceptance activities to ensure solutions meet business needs and deliver the intended client experience.
- Monitor advisor feedback and sentiment, design and administer surveys, and leverage voice-of-client insights to inform decision-making and continuous improvement efforts.
- Serve as a subject matter resource for advisor-facing tools and services, partnering with sales support and operational teams to troubleshoot and triage advisor issues.
- Collaborate with cross-functional stakeholders to support the delivery of digital experience initiatives, enhancements, and process improvements.
- Build strong relationships with business partners and communicate insights, recommendations, and project progress to influence decisions and enhance the advisor experience.
Qualifications
Required:
- Bachelor's degree or equivalent combination of education and relevant experience.
- 2+ years of experience in digital analytics, client experience, product analysis, marketing analytics, or a related discipline.
- Experience using Adobe Analytics, Adobe Customer Journey Analytics (CJA), Qualtrics, or similar platforms.
- Experience developing dashboards and performance reporting.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to translate complex data into clear business recommendations.
- Experience working with cross-functional teams, including technology, product, operations, and business stakeholders.
- Strong written and verbal communication skills.
Preferred:
- Experience supporting advisor, wealth management, financial services, or intermediary distribution businesses.
- Experience participating in Agile delivery teams.
- Familiarity with user story development, testing, and user acceptance validation.
- Experience analyzing client journeys and digital experience performance.
- Knowledge of customer experience measurement methodologies and voice-of-client programs.
FINRA Requirements
FINRA licenses are not required and will not be supported for this role.
Work Flexibility
This role is eligible for hybrid work, with up to one day per week from home.
Base Salary Ranges
Please review the job posting for the location of this specific opportunity.
- $69,500.00 - $118,000.00 for the location of: Maryland, Colorado, Washington and remote workers
- $76,500.00 - $130,000.00 for the location of: Washington, D.C.
- $87,000.00 - $148,000.00 for the location of: New York, California
Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.
Commitment to Diversity, Equity, and Inclusion
At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all.
Benefits
We value your goals and needs, at work and in life. As an associate, you’ll be supported with resources, benefits, and work-life balance so you can thrive in ways that matter to you.
Featured employee benefits to enrich your life:
- Competitive compensation
- Annual bonus eligibility
- A generous retirement plan
- Hybrid work schedule
- Health and wellness benefits, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering days
- Family care resources, including fertility and adoption benefits
Learn more about our benefits.
T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.
See all 141+ OPT Manager Client Experience Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Manager Client Experience Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship in Manager Client Experience
Target companies with H-1B filing history
Companies that have sponsored H-1B visas before are far more likely to do it again. Search USCIS disclosure data for employers who have filed for client experience or customer success management roles in the past two to three years.
Clarify your OPT timeline upfront
Recruiters need to know your exact OPT end date and whether you qualify for a STEM extension. Presenting this clearly in early conversations prevents late-stage surprises and signals that you understand the sponsorship process, which builds employer confidence.
Frame your degree as a business asset
Manager Client Experience roles often require a business, communications, or operations degree. Connect your academic background directly to the role requirements in your resume and cover letter to reinforce that your qualifications align with what specialty occupation standards require.
Prioritize mid-market and enterprise employers
Larger companies have dedicated HR and immigration teams that handle sponsorship routinely. Mid-market to enterprise employers in SaaS, financial services, and consulting are the most active sponsors for client-facing management roles requiring a bachelor's degree.
Lead with client outcomes, not just responsibilities
Hiring managers in this space want to see measurable impact. Quantify retention improvements, NPS score gains, or team performance metrics you have driven. Concrete results make your profile stand out and justify the additional effort of sponsorship.
Apply early in your OPT window
Sponsorship processes take time. Starting your job search in the first three months of your OPT period gives employers enough runway to evaluate you, extend an offer, and file the necessary paperwork before your authorization expires or the H-1B cap deadline arrives.
Manager Client Experience OPT: Frequently Asked Questions
Does a Manager Client Experience role qualify for OPT work authorization?
Yes, as long as the role is directly related to your degree field. Client experience management roles typically qualify under business, communications, marketing, or information systems degrees. You will need to confirm the connection with your DSO, who must authorize each employer on your SEVIS record before you begin working.
Can I qualify for a STEM OPT extension in a Manager Client Experience role?
It depends on your degree. If your undergraduate or graduate degree is in a STEM-designated field such as management information systems, applied statistics, or certain business analytics programs, your Manager Client Experience role may qualify for the 24-month STEM extension, giving you up to three years of total OPT work authorization.
How do I find Manager Client Experience jobs that sponsor OPT or H-1B visas?
Migrate Mate lists client experience and customer success management roles from employers with verified sponsorship history. Filtering for OPT-friendly employers saves significant time compared to applying broadly and discovering late in the process that a company does not sponsor. Start your search on Migrate Mate to focus your applications where they are most likely to convert.
Is a Manager Client Experience role considered a specialty occupation for H-1B purposes?
Generally yes, provided the role requires a specific bachelor's degree in a relevant field such as business administration, communications, or a related discipline. Roles that accept any degree regardless of field can face scrutiny. Employers strengthen the petition by writing job descriptions that tie responsibilities directly to a specific degree requirement.
What happens to my OPT authorization if I get promoted or change teams within the same company?
If the new role remains directly related to your authorized degree field and you are still within your approved OPT period, you can generally continue working. However, any material change in job duties should be reviewed with your DSO. If the role changes significantly, your DSO may need to update your SEVIS record to reflect the new position.