OPT Patient Service Representative Jobs
Patient Service Representative jobs are a strong fit for F-1 OPT students with healthcare administration, public health, or business degrees. Most roles qualify as STEM-adjacent under certain SOC codes, and many hospital systems and large medical groups have established OPT hiring processes that make authorization straightforward.
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Get Access To All JobsPosition Title:
Patient Services Representative (PSR) - Urology Clinic
Department:
Urology Clinic
Job Description:
The Patient Services Representative III coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Assists with scheduling patient appointments, either by telephone or in person and validates teams are scheduling within clinical/until protocol.
- Provides information about clinic operations
- Obtains patient demographics on new patients and updates demographics on established patients.
- Assists with answering telephone calls and monitoring the abandon call rate.
- Prepares and enters healthcare providers’ templates into the EMR.
- Coordinates schedules as directed to patient requiring multiple services, communicating with nursing and provider teams as necessary.
- Greets patients as they come into the clinic for scheduled appointments.
- Balances and closes personal Cash Drawer Reconciliation, daily; as well as validates team members are completing accurately.
- Completes insurance denials and works closely with providers, to obtain needed information to file appeals.
- Distributes encounter forms and inspects the form for completeness and accuracy.
- Copies insurance cards and uploads into the EMR as appropriate.
- Balances and closes cash box daily for the clinic/unit.
- Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
- Talks to patients about financial accounts, and collects as appropriate.
- Obtain insurance prior authorization for prescribed services.
- Secures referrals to other providers for HMO patients.
- Secures referrals from PCPs for HMO patients to be seen in the clinic.
- Collects and verifies proof of income to determine what sliding scale discount is appropriate, if any.
- Orders supplies when low and need to be reordered.
- Types notes and letters for physicians as needed, via mail or patient portal.
- Makes immunization cards as needed.
- Sorts and distributes mail.
- Communicates with patients of all ages in a professional manner at all times.
- Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
- Enhances professional growth and development through in-service meetings and education programs.
- Maintains patient confidentiality.
- Works with clinic management to complete monthly audits for Joint Commission such as: Environment of Care, Hand Washing, and Charts.
- Coaches Patient Service Representatives on OU Health CICARE model and assists with CICARE Competency audits.
- Responsible for validating Business Continuity Access computers are up-to-date and safe guarded against downtime.
- Serves as lead employee or assistant supervisor.
- Mentors and trains new employees as needed / directed.
General Responsibilities
- Performs other duties as assigned.
Minimum Qualifications
Education Requirements
- Associate's Degree required.
Experience Requirements
- 5 or more years of experience in admitting, financial counseling, patient registration, or related area required.
License/Certification/Registration Requirements
- None required.
Knowledge/Skills/Abilities Requirements
- Expert verbal and written communication skills.
- Expert customer service skills.
- Expert ability to work effectively with other employees, patients, and external parties.
- Expert proficiency with the use of Microsoft Office tools.
- Knowledge of hospital policies and procedures.
- Knowledge of third-party contractual agreements and requirements.
- Knowledge of federal and state laws and regulations relating to payment and billing of hospital charges.
- Skill in establishing and maintaining effective working relationships with others.
- Skill in following verbal and written instructions; in interviewing patients.
- Keyboarding skills sufficient to meet the requirements of the position.
- Collection of copays and past due balances.
- Epic Cadence: Template Build 100 Class, Epic Cadence: Template Build 200 Class
- Completion of Emerging Leaders Academy within 6 months of hire, or equivalent HealthStream Leadership Courses if Emerging Leaders Academy is not available.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
Position Title:
Patient Services Representative (PSR) - Urology Clinic
Department:
Urology Clinic
Job Description:
The Patient Services Representative III coordinates schedules of patients in an out-patient clinic and provides clerical assistance toward the smooth operation of the facility.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Assists with scheduling patient appointments, either by telephone or in person and validates teams are scheduling within clinical/until protocol.
- Provides information about clinic operations
- Obtains patient demographics on new patients and updates demographics on established patients.
- Assists with answering telephone calls and monitoring the abandon call rate.
- Prepares and enters healthcare providers’ templates into the EMR.
- Coordinates schedules as directed to patient requiring multiple services, communicating with nursing and provider teams as necessary.
- Greets patients as they come into the clinic for scheduled appointments.
- Balances and closes personal Cash Drawer Reconciliation, daily; as well as validates team members are completing accurately.
- Completes insurance denials and works closely with providers, to obtain needed information to file appeals.
- Distributes encounter forms and inspects the form for completeness and accuracy.
- Copies insurance cards and uploads into the EMR as appropriate.
- Balances and closes cash box daily for the clinic/unit.
- Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
- Talks to patients about financial accounts, and collects as appropriate.
- Obtain insurance prior authorization for prescribed services.
- Secures referrals to other providers for HMO patients.
- Secures referrals from PCPs for HMO patients to be seen in the clinic.
- Collects and verifies proof of income to determine what sliding scale discount is appropriate, if any.
- Orders supplies when low and need to be reordered.
- Types notes and letters for physicians as needed, via mail or patient portal.
- Makes immunization cards as needed.
- Sorts and distributes mail.
- Communicates with patients of all ages in a professional manner at all times.
- Communicates with co-workers and employees in a manner which promotes a highly “team oriented” approach.
- Enhances professional growth and development through in-service meetings and education programs.
- Maintains patient confidentiality.
- Works with clinic management to complete monthly audits for Joint Commission such as: Environment of Care, Hand Washing, and Charts.
- Coaches Patient Service Representatives on OU Health CICARE model and assists with CICARE Competency audits.
- Responsible for validating Business Continuity Access computers are up-to-date and safe guarded against downtime.
- Serves as lead employee or assistant supervisor.
- Mentors and trains new employees as needed / directed.
General Responsibilities
- Performs other duties as assigned.
Minimum Qualifications
Education Requirements
- Associate's Degree required.
Experience Requirements
- 5 or more years of experience in admitting, financial counseling, patient registration, or related area required.
License/Certification/Registration Requirements
- None required.
Knowledge/Skills/Abilities Requirements
- Expert verbal and written communication skills.
- Expert customer service skills.
- Expert ability to work effectively with other employees, patients, and external parties.
- Expert proficiency with the use of Microsoft Office tools.
- Knowledge of hospital policies and procedures.
- Knowledge of third-party contractual agreements and requirements.
- Knowledge of federal and state laws and regulations relating to payment and billing of hospital charges.
- Skill in establishing and maintaining effective working relationships with others.
- Skill in following verbal and written instructions; in interviewing patients.
- Keyboarding skills sufficient to meet the requirements of the position.
- Collection of copays and past due balances.
- Epic Cadence: Template Build 100 Class, Epic Cadence: Template Build 200 Class
- Completion of Emerging Leaders Academy within 6 months of hire, or equivalent HealthStream Leadership Courses if Emerging Leaders Academy is not available.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
See all 166+ OPT Patient Service Representative Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship in Patient Service Representative
Target large health systems over small clinics
Large hospital networks and multi-location medical groups have HR teams experienced with OPT work authorization. Smaller independent clinics often lack the administrative infrastructure to process OPT documentation, making them a harder path for international students.
Confirm your SOC code before applying
Patient Service Representative roles are typically classified under SOC 43-4051. Confirming this with your employer matters because your SOC code determines whether your role qualifies for STEM OPT extension through your DSO and USCIS.
Address your OPT status early in the process
Bring up your work authorization in the first recruiter screen, not after an offer. Healthcare recruiters appreciate transparency, and surfacing it early filters out employers who cannot proceed, saving time on both sides.
Emphasize bilingual skills in your application
Patient-facing healthcare roles have high demand for bilingual candidates, particularly in Spanish, Mandarin, and Hindi. Highlighting language fluency makes your profile more competitive and directly addresses a genuine staffing gap many health systems face.
Obtain a healthcare-relevant certification before interviewing
Certifications like Medical Administrative Assistant or Certified Patient Service Specialist signal commitment to the field. They are inexpensive, short to complete, and frequently listed as preferred qualifications on Patient Service Representative job postings.
Ask specifically about OPT-to-H-1B transition during interviews
Large healthcare employers, particularly academic medical centers, sponsor H-1B visas for administrative staff. Asking about their sponsorship history during interviews signals long-term commitment and helps you identify employers worth prioritizing in your job search.
Patient Service Representative OPT: Frequently Asked Questions
Can F-1 OPT students legally work as a Patient Service Representative?
Yes, F-1 OPT students can work as a Patient Service Representative as long as the role is directly related to their degree field. Students with degrees in healthcare administration, public health, business administration, or health information management typically satisfy this requirement. Always confirm the connection with your DSO before accepting an offer.
Do Patient Service Representative jobs qualify for STEM OPT extension?
Most Patient Service Representative roles are classified under SOC 43-4051, which is not on the official STEM OPT designated degree list. However, if you hold a STEM degree and the role is reclassified under a qualifying SOC code by your employer, extension may be possible. Work with your DSO to evaluate your specific situation before assuming eligibility.
How do I find Patient Service Representative jobs that accept OPT students?
Migrate Mate is the recommended place to browse Patient Service Representative openings filtered for OPT work authorization. Searching on general job boards means sorting through postings where sponsorship willingness is unclear. Migrate Mate surfaces roles from employers already open to F-1 OPT candidates, which significantly reduces wasted applications.
What degree fields are most relevant for Patient Service Representative OPT jobs?
Healthcare administration, public health, health information management, and business administration are the most commonly accepted degree fields for this role. Some employers also accept degrees in communication or sociology if the applicant has relevant coursework or internship experience. Your degree must have a clear connection to the duties of the role to satisfy OPT employment requirements.
What documentation do I need to start work as a Patient Service Representative on OPT?
You will need your valid EAD card, your current Form I-20 with an OPT authorization recommendation, your F-1 visa, and your passport. Your employer will use these documents to complete Form I-9 employment verification. Keep copies of everything and report the new job to your DSO within 10 days of starting to stay in compliance.