Patient Service Representative Jobs for OPT Students
Patient Service Representative jobs are a strong fit for F-1 OPT students with healthcare administration, public health, or business degrees. Most roles qualify as STEM-adjacent under certain SOC codes, and many hospital systems and large medical groups have established OPT hiring processes that make authorization straightforward.
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Get Access To All JobsINTRODUCTION
El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.
APPLICATION PROCESS
Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.
FTE
1
Scheduled Bi-Weekly Hours
80
Work Shift
Day: 8 hours
JOB DESCRIPTION
The Patient Services Representative serves as the primary point of contact for patient electronic scheduling and registration. The role supports operations by coordinating schedules for patients and providers. The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing healthcare. Interviews patients either by telephone or in person to effectively schedule and register. Establishes eligibility, verification of benefits, and identifying and collects co-payments as appropriate. Obtains Authorizations if assigned. Communicates patient out of pocket responsibilities for services provided to the patient using a "Patient Friendly" approach. May perform other duties as assigned.
Registration: Collects, verifies and updates patient demographic and guarantor information. Verifies insurance benefits/eligibility, manages referrals runs the patient estimate using the Price Estimator Tool. Collects co-pays and patient's estimated out of pocket expense as appropriate.
Scheduling: Performs appointment scheduling, registration and customer service duties; answers incoming phone calls, makes appointments, monitors access issues with provider schedules that affect patient satisfaction, and communicates issues to Supervisor. Ensures schedules are appropriate use of clinical resources. Follows established parameters to ensure procedures, treatments, test, are scheduled with the required amount of time and effectively utilize resources.
Patient Satisfaction: This position is a key contributor to patient satisfaction initiatives within the department by participating in patient satisfaction related process improvement activities as well as providing a high quality contact experience for the patient with every interaction. Creates a positive patient experience improving patient satisfaction by facilitating appointment scheduling and preregistration at one point of contact. This process will also give the patient the appropriate instructions pertinent to their service, the financial liability as it relates to their scheduled service, and direction to the Hospital Service Department prior to their visit.
QUALIFICATIONS
High School Diploma required, Associates degree preferred
Two (2) years medical office or medical insurance experience
Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation and tone
Excellent customer service skills
High level of self-motivation and goal oriented with the ability to multitask
Team oriented
Positive, open-minded, and focused on continuous improvement
Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy
Analytical and problem solving skills
Proficiency with Microsoft Office and comfort with navigating multiple applications simultaneously
Able to type 25 words per minute
Scheduling or hospital registration experience preferred
Experience in government and commercial insurance program, Third Party Payor, Medicare, MediCal, and other regulatory knowledge a plus.
SALARY RANGE
$38.58 - $48.78 USD Hour
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.
Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)
AN EQUAL OPPORTUNITY EMPLOYER:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.
INTRODUCTION
El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.
APPLICATION PROCESS
Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.
FTE
1
Scheduled Bi-Weekly Hours
80
Work Shift
Day: 8 hours
JOB DESCRIPTION
The Patient Services Representative serves as the primary point of contact for patient electronic scheduling and registration. The role supports operations by coordinating schedules for patients and providers. The position works with patients, families, providers, clinical and non-clinical staff to coordinate the patient's experience throughout the process of accessing healthcare. Interviews patients either by telephone or in person to effectively schedule and register. Establishes eligibility, verification of benefits, and identifying and collects co-payments as appropriate. Obtains Authorizations if assigned. Communicates patient out of pocket responsibilities for services provided to the patient using a "Patient Friendly" approach. May perform other duties as assigned.
Registration: Collects, verifies and updates patient demographic and guarantor information. Verifies insurance benefits/eligibility, manages referrals runs the patient estimate using the Price Estimator Tool. Collects co-pays and patient's estimated out of pocket expense as appropriate.
Scheduling: Performs appointment scheduling, registration and customer service duties; answers incoming phone calls, makes appointments, monitors access issues with provider schedules that affect patient satisfaction, and communicates issues to Supervisor. Ensures schedules are appropriate use of clinical resources. Follows established parameters to ensure procedures, treatments, test, are scheduled with the required amount of time and effectively utilize resources.
Patient Satisfaction: This position is a key contributor to patient satisfaction initiatives within the department by participating in patient satisfaction related process improvement activities as well as providing a high quality contact experience for the patient with every interaction. Creates a positive patient experience improving patient satisfaction by facilitating appointment scheduling and preregistration at one point of contact. This process will also give the patient the appropriate instructions pertinent to their service, the financial liability as it relates to their scheduled service, and direction to the Hospital Service Department prior to their visit.
QUALIFICATIONS
High School Diploma required, Associates degree preferred
Two (2) years medical office or medical insurance experience
Demonstrates clear, courteous and pleasant communication skills with appropriate usage of grammar, pronunciation and tone
Excellent customer service skills
High level of self-motivation and goal oriented with the ability to multitask
Team oriented
Positive, open-minded, and focused on continuous improvement
Ability to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy
Analytical and problem solving skills
Proficiency with Microsoft Office and comfort with navigating multiple applications simultaneously
Able to type 25 words per minute
Scheduling or hospital registration experience preferred
Experience in government and commercial insurance program, Third Party Payor, Medicare, MediCal, and other regulatory knowledge a plus.
SALARY RANGE
$38.58 - $48.78 USD Hour
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.
Sedentary Work - Duties performed mostly while sitting; walking and standing at times. Occasionally lift or carry up to 10 lbs. Uses hands and fingers. - (Physical Requirements-United States of America)
AN EQUAL OPPORTUNITY EMPLOYER:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.
How to Get Visa Sponsorship in Patient Service Representative
Target large health systems over small clinics
Large hospital networks and multi-location medical groups have HR teams experienced with OPT work authorization. Smaller independent clinics often lack the administrative infrastructure to process OPT documentation, making them a harder path for international students.
Address your OPT status early in the process
Bring up your work authorization in the first recruiter screen, not after an offer. Healthcare recruiters appreciate transparency, and surfacing it early filters out employers who cannot proceed, saving time on both sides.
Emphasize bilingual skills in your application
Patient-facing healthcare roles have high demand for bilingual candidates, particularly in Spanish, Mandarin, and Hindi. Highlighting language fluency makes your profile more competitive and directly addresses a genuine staffing gap many health systems face.
Obtain a healthcare-relevant certification before interviewing
Certifications like Medical Administrative Assistant or Certified Patient Service Specialist signal commitment to the field. They are inexpensive, short to complete, and frequently listed as preferred qualifications on Patient Service Representative job postings.
Ask specifically about OPT-to-H-1B transition during interviews
Large healthcare employers, particularly academic medical centers, sponsor H-1B visas for administrative staff. Asking about their sponsorship history during interviews signals long-term commitment and helps you identify employers worth prioritizing in your job search.
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Get Access To All JobsFrequently Asked Questions
Can F-1 OPT students legally work as a Patient Service Representative?
Yes, F-1 OPT students can work as a Patient Service Representative as long as the role is directly related to their degree field. Students with degrees in healthcare administration, public health, business administration, or health information management typically satisfy this requirement. Always confirm the connection with your DSO before accepting an offer.
Do Patient Service Representative jobs qualify for STEM OPT extension?
Most Patient Service Representative roles are classified under SOC 43-4051, which is not on the official STEM OPT designated degree list. However, if you hold a STEM degree and the role is reclassified under a qualifying SOC code by your employer, extension may be possible. Work with your DSO to evaluate your specific situation before assuming eligibility.
How do I find Patient Service Representative jobs that accept OPT students?
Migrate Mate is the recommended place to browse Patient Service Representative openings filtered for OPT work authorization. Searching on general job boards means sorting through postings where sponsorship willingness is unclear. Migrate Mate surfaces roles from employers already open to F-1 OPT candidates, which significantly reduces wasted applications.
What degree fields are most relevant for Patient Service Representative OPT jobs?
Healthcare administration, public health, health information management, and business administration are the most commonly accepted degree fields for this role. Some employers also accept degrees in communication or sociology if the applicant has relevant coursework or internship experience. Your degree must have a clear connection to the duties of the role to satisfy OPT employment requirements.
What documentation do I need to start work as a Patient Service Representative on OPT?
You will need your valid EAD card, your current Form I-20 with an OPT authorization recommendation, your F-1 visa, and your passport. Your employer will use these documents to complete Form I-9 employment verification. Keep copies of everything and report the new job to your DSO within 10 days of starting to stay in compliance.
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