OPT Product Operations Specialist Jobs
Product Operations Specialist roles sit at the intersection of product management and business operations, making them a strong fit for F-1 OPT students with analytical or technical backgrounds. Most positions qualify as STEM OPT-eligible under CIP codes in information systems, industrial engineering, or operations research, giving you up to 36 months of work authorization.
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The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
DESCRIPTION
The NA Delivery Service Partner (DSP) Performance Org exists to drive accountability, quality, and safety across Amazon's last mile delivery network. Our mission is to ensure that our Delivery Service Partners consistently raise the bar on customer experience and delivery quality, while actively protecting the health of the network and mitigating risk to Amazon and the communities we serve.
The DFI Performance Ops team serves as the operational backbone for multiple high-impact programs across the Delivery Service Partner and Last Mile organization. We provide these programs with operational support, including case management, high-judgment investigations, data analysis, and process improvement.
As a Performance Ops Specialist II, you will be an individual contributor operating at the intersection of operations, investigations, and cross-functional partnerships. In this role, you will conduct complex, high-judgment investigations and data-driven research that directly inform consequential decisions affecting DSPs and DSP drivers across the network. You will identify systemic process gaps, contribute to SOP development/refinement, and collaborate with Operations and Program Managers to implement scalable, lasting solutions. This requirements of this role demand the ability to manage ambiguity with confidence, balance competing priorities with sound judgment, and operate with a high degree of ownership — making it an ideal opportunity for someone who thrives in a fast-paced, high-stakes environment where their work has direct and visible impact.
Key job responsibilities
-
Executes high-judgment case investigations in accordance with established Standard Operating Procedures (SOPs), leveraging multiple Amazon internal tools to conduct thorough, accurate, and timely decision-making across supported programs.
-
Proactively identifies and escalates recurring issues, pain points, and operational risks to the appropriate stakeholders, ensuring timely resolution and visibility at the right levels of the organization.
-
Prepares and presents operational call-outs, findings, and recommendations to leadership during business reviews, communicating complex information clearly and with appropriate context.
-
Partners with cross-functional stakeholders across the Last Mile organization to operationally support programs that enable DSPs and DSP drivers to perform safely and successfully.
-
Applies broad, strategic thinking across the Last Mile space to develop holistic, scalable solutions that address both immediate operational needs and longer-term program health.
About the team
The Delivery Feedback and Insights (DFI) Performance Ops team is the operational backbone of Amazon's last mile accountability and safety programs. We partner with high-impact programs to deliver expert case management, high-judgment investigations, and data-driven process improvement at scale.
Our team is built on a culture of ownership, continuous improvement, and cross-functional collaboration. We move fast, think big, and hold ourselves to a high bar — because the decisions we make directly affect DSPs, DSP drivers, and the customers they serve. If you thrive in a dynamic environment where your work has real, visible impact, you'll find a home here.
BASIC QUALIFICATIONS
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience using Salesforce or other CRM tool
PREFERRED QUALIFICATIONS
- Experience with operations, risk, fraud investigations etc.
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience prioritizing and delivering projects on time in a fast-moving environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TN, Nashville - 16.82 - 28.07 USD hourly
See all 1,397+ OPT Product Operations Specialist Jobs
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Get Access To All JobsTips for Finding OPT Sponsorship as a Product Operations Specialist
Lead with your STEM OPT eligibility
Product Operations roles frequently qualify for 24-month STEM OPT extensions. Confirm your degree's CIP code before applying and mention your STEM eligibility directly in your cover letter so employers know upfront that sponsorship timelines are extended.
Target companies with established OPT hiring pipelines
Mid-size to large technology and SaaS companies sponsor OPT workers far more consistently than early-stage startups. Look for employers who have filed H-1B visa petitions in recent years, which signals familiarity with the visa process and internal HR infrastructure to support it.
Quantify your process improvement impact
Employers weigh sponsorship cost against candidate value. Resumes that show measurable outcomes, like reduced cycle times or improved tooling adoption rates, make the business case for sponsorship far more compelling than descriptions of responsibilities alone.
Get comfortable with SQL and data tooling before applying
Product Operations Specialist roles routinely require querying product data and building dashboards. Demonstrating proficiency in SQL, Looker, or similar tools distinguishes you quickly in applicant pools and reduces employer hesitation around training investment for a sponsored hire.
Apply early relative to your OPT end date
Hiring timelines for operations roles can run six to ten weeks. Factor in H-1B cap season if you need transition sponsorship, and start applications at least five to six months before your current OPT authorization expires to avoid gaps in work authorization.
Frame cross-functional experience as a core competency
Product Operations roles require constant collaboration across engineering, product, and go-to-market teams. Explicitly describing cross-functional projects in your resume signals readiness for the role and reduces perceived onboarding risk, which matters when an employer is weighing sponsorship costs.
Product Operations Specialist OPT: Frequently Asked Questions
Do Product Operations Specialist roles qualify for the STEM OPT extension?
Many do, but it depends on your degree's Classification of Instructional Programs (CIP) code rather than the job title itself. Degrees in information systems, industrial engineering, operations research, or computer science commonly support STEM OPT extensions. Confirm your CIP code with your DSO before applying and verify that the employer is E-Verify enrolled, which is required for the 24-month extension.
How do I find Product Operations Specialist jobs that sponsor OPT?
Migrate Mate is built specifically for F-1 OPT students and filters listings by sponsorship willingness, so you can focus on employers who have already hired OPT workers or filed H-1B petitions. Searching through general job boards surfaces a lot of postings where sponsorship is unclear or unlikely, which wastes application effort during a time-sensitive authorization window.
What degree backgrounds do employers expect for this role?
Most Product Operations Specialist postings require or prefer a bachelor's degree in business, information systems, engineering, or a related field. Some roles at technical companies lean toward computer science or data-oriented backgrounds, particularly when the work involves heavy SQL use or tooling administration. A directly related degree also strengthens your STEM OPT extension eligibility depending on the specific CIP code.
Can I work as a Product Operations Specialist on day-one OPT before the STEM extension?
Yes. Standard OPT grants 12 months of work authorization after graduation, and Product Operations roles qualify as employment directly related to most qualifying degree programs. You must have your EAD card in hand before your start date. File your OPT application at least 90 days before your program end date to avoid gaps, since USCIS processing can take 3 to 5 months.
What happens to my OPT authorization if I'm laid off from a Product Operations role?
OPT includes a 60-day unemployment grace period for each OPT period, standard and STEM combined. If you lose your job, you have 60 days to find new employment in a role related to your degree before falling out of status. Update your SEVIS record through your DSO promptly after any employment change. During STEM OPT, your employer also must notify the school within five business days of any termination.