OPT Quality Supervisor Jobs

Position Summary

The Supervisor, Quality Data Systems is responsible for leading standardization, governance, and continuous improvement of quality-related systems, data, and traceability processes across all 1-800-FLOWERS food brands.

This role ensures consistent and effective use of ERP platforms (SAP, Oracle, Baan, Snowflake), drives implementation and optimization of traceability systems (e.g., Trustwell), and strengthens data integrity to support food safety, regulatory compliance, and operational performance.

The position works cross-functionally with Quality, Operations, IT, and Supply Chain to align processes, improve system adoption, and ensure scalable, audit-ready practices across all sites.

Coverage

In the absence of this role, responsibilities will fall upon the Quality Food Safety Officer. The Quality Assurance Officer may delegate responsibilities.

Duties and Responsibilities

Major responsibilities of the position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments, and specific projects may be assigned at the discretion of management.

• Follow all safety and food safety procedures.

• Lead standardization and governance of quality and product data across ERP systems (SAP, Oracle, Baan, Snowflake)

• Oversee implementation and optimization of traceability systems (e.g., Trustwell)

• Develop and validate end-to-end traceability across the 1800 Flowers ecosystem and address gaps in processes and system execution

• Translate regulatory and customer requirements into effective system workflows

• Facilitate process standardization across manufacturing and quality functions

• Develop and maintain SOPs aligned with regulatory and system requirements

• Promote continuous improvement initiatives to enhance efficiency and compliance

• Support internal and external audits; ensure compliance with FSMA, GFSI and customer standards

• Implement system and process updates in response to regulatory changes

• Develop reporting and KPIs to monitor data quality, traceability and system performance

• Analyze trends, identify risks and provide actionable insights to leadership

• Collaborate cross functionally with Quality, Operations, IT, Supply Chain and Procurement

• Establish governance forums and drive alignment on data standards and system processes

• Facilitate change management and training efforts to ensure successful system adoption across sites

• Promote and strengthen a food safety culture by reinforcing accountability, increasing awareness of data and process impacts on food safety, ensuring consistent adherence to standards across all sites

Requirements

Education and Experience

• Bachelor's degree required in Food Science, Engineering, Information Systems or related Scientific field

• 2-5+ years of experience in food manufacturing, quality systems, or ERP environments

• Experience with ERP systems (SAP, Oracle, and/or Baan)

• Experience implementing or managing traceability systems (e.g., Trustwell, Tracegains, FoodLogiQ)

• HACCP/HARPC implementation and documentation experience

• GFSI and Regulatory (FDA, USDA, State) inspection and audit experience preferred

• Experience working in multi-site manufacturing environments preferred

Knowledge, Skills, and Abilities

To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

KNOWLEDGE:

• Industry Standards - Strong understanding and interpretation of regulatory, GFSI and customer expectations in relation to food safety and traceability

• Quality Systems - Knowledge of ERP systems, data governance, and system integration concepts

• Production and Processing — Knowledge of raw materials, production processes, quality control, and other techniques for maximizing the effective manufacture and distribution of goods.

• Data Management – Understanding of data structures, integrity and reporting

• Mathematics — Knowledge of algebra, percentages, and their applications.

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

SKILLS:

• Active Learning – Understanding implications of new systems, technologies and regulatory changes

• Active Listening – Effectively engaging with cross functional stakeholders

• Coordination - Aligning actions across departments and sites

• Critical Thinking – Identifying root causes of systems and process gaps

• Instructing – Training others on systems, processes and requirements

• Monitoring – Evaluating system performance, data integrity and compliance

• Influencing – Educating stakeholders on risks and driving adoption of standardized practices

ABILITIES:

• Selective Attention – Managing multiple priorities in a demanding environment with attention to detail

• Problem Resolution – Identifying and resolving complex system and data issues

• Communication — Strong verbal and written communication across all organizational levels

• Time Sharing – Managing overlapping projects, deadlines and interruptions

• System Thinking – Connecting processes, data and technology across functions

Scheduling Requirements

• Minimum 40-hour work week.

• Ability to travel up to 20% based on business need and audit schedules.

• Additional hours including weekends may be required during peak seasons.

• Compliance with company attendance standards.