OPT Technical Success Manager Jobs
Technical Success Manager jobs are a strong fit for F-1 OPT students with backgrounds in computer science, information systems, or engineering. Most roles qualify as STEM OPT extensions, giving you up to 36 months of work authorization. Employers in SaaS and enterprise software hire regularly for this role.
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Get Access To All JobsINTRODUCTION
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Success Technical Solutions Analyst III to join our team. This is an onsite role based out of our Houston Headquarters located in the Galleria District.
ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):
For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.
Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.
SCOPE:
The Customer Success Technical Solutions Analyst III will create Human Resources Information System (HRIS) system integrations between existing platforms and ancillary systems, as well as provide ongoing integration maintenance and technical support. This highly technical role will be specifically involved in analysis, configuration, and documentation, requiring in-depth knowledge of data flowing through Application Programming Interfaces (API’s) or other middleware platforms. It will also include integration between the HR and Payroll systems. Additionally, this position will contribute to the development of new and innovative ways to automate HR functions and processes, thereby enhancing efficiency through support for upgrades, testing, and other technical projects.
JOB RESPONSIBILITIES:
System Management
- Support and maintain one or more HRIS platforms, with the flexibility to shift focus between systems.
- Develop and upgrade integrations to and from multiple systems through various middleware software.
- Analyze existing systems to identify integration points and gaps, design integration flows, and define data mapping requirements.
- Support application configuration, add-on modules, upgrades, enhancements, and testing.
- Support the design and configuration of seamless inbound and outbound data flows for multiple systems.
- Maintain integration performance and maintenance schedules.
- Partner with IT groups for integration change requests.
- Manage Single Sign-On (SSO) setup and configuration.
- Diagnose integration alerts and determine resolutions.
- Oversee the documentation of requirements, development, implementation, and testing of new or redesigned systems, reports, and procedures for HR to ensure efficient business processes.
- Responsible for maintaining a thorough, efficient, and accurate HRIS database.
- Analyze software releases to assess the impact of new features and ensure these align with organizational goals, improve efficiency, and don't disrupt existing processes or negatively impact employees.
- Design and execute test plans for new integrations and system changes.
- Validate data accuracy and functionality through user acceptance testing (UAT) and regression testing.
- Responsible for the end-to-end management of HR data reporting processes, including data compilation, analysis, visualization tools, and strategic reporting to support executive decision-making and HR operations.
- Designs and delivers clear, actionable reports and dashboards using Power BI, tailored for leadership and operational teams.
- Establishes processes for tracking, trending, and monitoring key HR metrics using automated and manual tools.
- Applies HR analytics methodologies to uncover workforce trends, support predictive modeling, and drive data-informed talent strategies.
- Conducts in-depth analysis of HR data to identify trends, gaps, and opportunities for improvement in workforce strategies.
- Partners with internal stakeholders and external vendors to develop, document, and maintain standardized reporting processes and templates.
- Utilizes SQL for data querying and Excel for advanced data manipulation; ensures efficient and accurate data processing.
- Provides data-related support to HR leadership and cross-functional teams, contributing to projects and initiatives requiring analytical expertise.
Other Responsibilities
- Collaborate in a team environment and independently with vendors, business partners, and technology teams on projects, support activities, application development, and standardization.
- Collaborate with stakeholders to document business processes and user flows and analyze input from product owners to create and design solutions to help solve business problems.
- Supports the review of integration designs, test scripts, and documentation created by junior analysts to ensure consistency, accuracy, and alignment with standards.
- Successfully assist in knowledge transfer to team members to equip them with the necessary knowledge and tools.
- Analyze HR processes and make recommendations for improvements using technology.
- Work with the wider HRIS team and HR staff to consolidate data models and drive process decisions.
- Find and resolve HRIS problems by comparing data from different sources to create solutions.
- Creates and maintains process documentation and provides training to advanced users.
- This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned.
MINIMUM QUALIFICATIONS & SKILLS
- Education: A bachelor’s degree in business administration, HR, Information Technology, Computer Science, or an equivalent combination of education/experience/certifications.
- Experience: At least six (6) years of experience as an HRIS Analyst, Business Systems Analyst, or similar technical role.
- Experience with SuccessFactors, UKG Pro Suite or other HRIS and Time and Labor systems.
- Experience with complex integrations across multiple systems and vendor platforms.
- Experience with REST APIs and middleware platforms such as CPI or Boomi, including designing, testing, and maintaining API-based integrations for HR and enterprise applications.
- Understanding of SFTP, XML, JSON, and WSDL for data exchange.
- Experience with XML and JSON parsing for data transformation and automation.
- Knowledge of programming languages like XSLT, SQL, and XML.
- Working knowledge of SQL Server, BusinessObjects, Microsoft Access, and SSIS, including data normalization, query writing, and creating views to support reporting needs.
- Understanding of data warehousing concepts, including data marts, OLAP, ROLAP, MOLAP, and related technologies.
- Proficiency in developing BI reports to support data analytics and reporting.
- Strong understanding of data structures, mapping, and transformation logic.
- Strong analytical skills that translate business requirements into technical/functional specifications.
- Strong technical proficiency required, including Microsoft Office products.
- Excellent written and verbal communication skills.
PREFERRED QUALIFICATIONS:
- Having a strong foundation in Human Resources principles and data flows.
WORKING CONDITIONS:
- Travel: 10%
- Weekend/late night work if applicable: Occasionally.
- Lifting/physical requirements: Regularly required to sit, stand, walk, talk, and/or hear. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Why Should You Apply?
- Excellent Benefits (Medical, Dental, Vision & 401K Matching)
- Excellent growth and advancement opportunities
- Paid vacation, sick time and 15 holidays
- Committed to quality products and services.
- Great working environment and culture
MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants are strongly encouraged to apply.
INTRODUCTION
Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Customer Success Technical Solutions Analyst III to join our team. This is an onsite role based out of our Houston Headquarters located in the Galleria District.
ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):
For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.
Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.
SCOPE:
The Customer Success Technical Solutions Analyst III will create Human Resources Information System (HRIS) system integrations between existing platforms and ancillary systems, as well as provide ongoing integration maintenance and technical support. This highly technical role will be specifically involved in analysis, configuration, and documentation, requiring in-depth knowledge of data flowing through Application Programming Interfaces (API’s) or other middleware platforms. It will also include integration between the HR and Payroll systems. Additionally, this position will contribute to the development of new and innovative ways to automate HR functions and processes, thereby enhancing efficiency through support for upgrades, testing, and other technical projects.
JOB RESPONSIBILITIES:
System Management
- Support and maintain one or more HRIS platforms, with the flexibility to shift focus between systems.
- Develop and upgrade integrations to and from multiple systems through various middleware software.
- Analyze existing systems to identify integration points and gaps, design integration flows, and define data mapping requirements.
- Support application configuration, add-on modules, upgrades, enhancements, and testing.
- Support the design and configuration of seamless inbound and outbound data flows for multiple systems.
- Maintain integration performance and maintenance schedules.
- Partner with IT groups for integration change requests.
- Manage Single Sign-On (SSO) setup and configuration.
- Diagnose integration alerts and determine resolutions.
- Oversee the documentation of requirements, development, implementation, and testing of new or redesigned systems, reports, and procedures for HR to ensure efficient business processes.
- Responsible for maintaining a thorough, efficient, and accurate HRIS database.
- Analyze software releases to assess the impact of new features and ensure these align with organizational goals, improve efficiency, and don't disrupt existing processes or negatively impact employees.
- Design and execute test plans for new integrations and system changes.
- Validate data accuracy and functionality through user acceptance testing (UAT) and regression testing.
- Responsible for the end-to-end management of HR data reporting processes, including data compilation, analysis, visualization tools, and strategic reporting to support executive decision-making and HR operations.
- Designs and delivers clear, actionable reports and dashboards using Power BI, tailored for leadership and operational teams.
- Establishes processes for tracking, trending, and monitoring key HR metrics using automated and manual tools.
- Applies HR analytics methodologies to uncover workforce trends, support predictive modeling, and drive data-informed talent strategies.
- Conducts in-depth analysis of HR data to identify trends, gaps, and opportunities for improvement in workforce strategies.
- Partners with internal stakeholders and external vendors to develop, document, and maintain standardized reporting processes and templates.
- Utilizes SQL for data querying and Excel for advanced data manipulation; ensures efficient and accurate data processing.
- Provides data-related support to HR leadership and cross-functional teams, contributing to projects and initiatives requiring analytical expertise.
Other Responsibilities
- Collaborate in a team environment and independently with vendors, business partners, and technology teams on projects, support activities, application development, and standardization.
- Collaborate with stakeholders to document business processes and user flows and analyze input from product owners to create and design solutions to help solve business problems.
- Supports the review of integration designs, test scripts, and documentation created by junior analysts to ensure consistency, accuracy, and alignment with standards.
- Successfully assist in knowledge transfer to team members to equip them with the necessary knowledge and tools.
- Analyze HR processes and make recommendations for improvements using technology.
- Work with the wider HRIS team and HR staff to consolidate data models and drive process decisions.
- Find and resolve HRIS problems by comparing data from different sources to create solutions.
- Creates and maintains process documentation and provides training to advanced users.
- This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned.
MINIMUM QUALIFICATIONS & SKILLS
- Education: A bachelor’s degree in business administration, HR, Information Technology, Computer Science, or an equivalent combination of education/experience/certifications.
- Experience: At least six (6) years of experience as an HRIS Analyst, Business Systems Analyst, or similar technical role.
- Experience with SuccessFactors, UKG Pro Suite or other HRIS and Time and Labor systems.
- Experience with complex integrations across multiple systems and vendor platforms.
- Experience with REST APIs and middleware platforms such as CPI or Boomi, including designing, testing, and maintaining API-based integrations for HR and enterprise applications.
- Understanding of SFTP, XML, JSON, and WSDL for data exchange.
- Experience with XML and JSON parsing for data transformation and automation.
- Knowledge of programming languages like XSLT, SQL, and XML.
- Working knowledge of SQL Server, BusinessObjects, Microsoft Access, and SSIS, including data normalization, query writing, and creating views to support reporting needs.
- Understanding of data warehousing concepts, including data marts, OLAP, ROLAP, MOLAP, and related technologies.
- Proficiency in developing BI reports to support data analytics and reporting.
- Strong understanding of data structures, mapping, and transformation logic.
- Strong analytical skills that translate business requirements into technical/functional specifications.
- Strong technical proficiency required, including Microsoft Office products.
- Excellent written and verbal communication skills.
PREFERRED QUALIFICATIONS:
- Having a strong foundation in Human Resources principles and data flows.
WORKING CONDITIONS:
- Travel: 10%
- Weekend/late night work if applicable: Occasionally.
- Lifting/physical requirements: Regularly required to sit, stand, walk, talk, and/or hear. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Why Should You Apply?
- Excellent Benefits (Medical, Dental, Vision & 401K Matching)
- Excellent growth and advancement opportunities
- Paid vacation, sick time and 15 holidays
- Committed to quality products and services.
- Great working environment and culture
MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants are strongly encouraged to apply.
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Get Access To All JobsTips for Finding OPT Sponsorship as a Technical Success Manager
Lead with your technical depth, not just communication skills
Hiring managers for Technical Success Manager roles want proof you can troubleshoot APIs, read system logs, or discuss architecture tradeoffs. Highlight specific tools, platforms, or technical domains from your coursework or internships in your resume.
Confirm STEM OPT eligibility before applying
Most Technical Success Manager roles at software companies qualify for the 24-month STEM extension if your degree is in computer science, information systems, or a related field. Verify your CIP code with your DSO before interviewing so you can answer employer questions confidently.
Target SaaS companies with structured customer success teams
Mid-market and enterprise SaaS companies hire Technical Success Managers at scale and often have established OPT and H-1B visa sponsorship pipelines. Smaller startups may lack the HR infrastructure to navigate OPT compliance efficiently, so research company size before applying.
Frame your OPT timeline clearly and early
Employers need to understand your start date availability and how long your OPT authorization runs. Proactively mention your STEM extension eligibility during early conversations so sponsors can plan H-1B filing timelines without surprises at the offer stage.
Build a portfolio of technical problem-solving examples
Technical Success Manager interviews often include scenario questions about diagnosing integration failures or escalating product bugs. Prepare two or three concrete examples from projects, internships, or research that demonstrate how you diagnose and resolve technical problems under pressure.
Use Migrate Mate to filter for OPT-friendly Technical Success Manager roles
Searching broadly wastes time when employers haven't confirmed sponsorship willingness. Migrate Mate surfaces Technical Success Manager openings from companies with active OPT and visa sponsorship history, letting you focus applications where authorization is already a known quantity.
Technical Success Manager OPT: Frequently Asked Questions
Does a Technical Success Manager role qualify for the STEM OPT extension?
It depends on your degree, not the job title. If you hold a degree in computer science, information systems, electrical engineering, or another STEM-classified field, and the employer meets E-Verify requirements, you can apply for the 24-month STEM extension. The role itself is not what USCIS evaluates; your CIP code and employer compliance are what determine eligibility.
How do I find Technical Success Manager jobs that sponsor OPT students?
Migrate Mate filters job listings by sponsorship history and OPT compatibility, which removes the guesswork of cold-applying to companies that won't consider international candidates. Technical Success Manager roles at SaaS companies tend to have the highest sponsorship rates, particularly at firms already filing H-1B petitions annually for their engineering and customer-facing teams.
What degree backgrounds do employers look for in Technical Success Manager candidates on OPT?
Most job postings prefer candidates with a bachelor's or master's degree in computer science, information systems, software engineering, or a related technical field. These degrees also happen to be STEM-designated, which matters because it gives you a longer OPT window and makes the role easier for employers to sponsor long-term through H-1B.
Can I start a Technical Success Manager job before my OPT card arrives?
No. You cannot begin working until you have your EAD card in hand and your OPT start date has been reached, even if you have an offer letter. Apply for OPT at least 90 days before your intended start date, and communicate your expected EAD arrival date clearly with your employer so onboarding timelines can be planned accordingly.
What happens to my OPT authorization if my employer changes my role from Technical Success Manager to a different title?
A title change alone does not affect your OPT status, but a significant shift in job duties could create a compliance issue, particularly for STEM OPT holders. STEM OPT requires you to work in a role directly related to your degree. If your responsibilities change materially, report the update to your DSO promptly and confirm the new role still meets the STEM OPT training plan requirements.