OPT Technical Success Manager Jobs
Technical Success Manager jobs are a strong fit for F-1 OPT students with backgrounds in computer science, information systems, or engineering. Most roles qualify as STEM OPT extensions, giving you up to 36 months of work authorization. Employers in SaaS and enterprise software hire regularly for this role.
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Get Access To All JobsINTRODUCTION
Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem—accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.
Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.
Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.
Location: This is a hybrid position that requires 2 days per week in office at our Chicago location.
ROLE AND RESPONSIBILITIES
As a Technical Customer Success Manager, Enterprise, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.
You will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts. This role blends strategic account leadership with hands-on program execution, ensuring customers realize clear ROI and long-term value.
You will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.
Customer Value & Outcomes
- Own the end-to-end success of assigned accounts following implementation
- Establish, document, and track customer goals, success metrics, and ROI realization plans
- Lead recurring executive-level conversations focused on business impact, value realization, and strategic alignment
- Translate Ratings & Reviews performance into measurable outcomes (conversion, engagement, content coverage)
Relationship Management
- Build and maintain trusted relationships across all levels, including Director, VP, and C-level stakeholders
- Serve as the primary point of contact and escalation owner for assigned accounts
- Lead structured business reviews (QBRs) that highlight performance, insights, risks, and opportunities
- Expand relationships beyond day-to-day contacts to increase account penetration and influence
Adoption, Enablement, & Retention
- Drive deep adoption of Ratings & Reviews and broader Syndigo solutions across teams and use cases
- Provide consultative guidance and training on platform capabilities, best practices, and optimization strategies
- Identify adoption barriers, technical challenges, and risks, and proactively develop mitigation plans
- Partner with customers to increase UGC collection, syndication, and overall program performance
- Document account health and risk signals within tools like ChurnZero and lead proactive engagement strategies
Growth & Expansion
- Identify expansion opportunities through value discovery and product alignment
- Partner with Account Executives to support upsell and cross-sell initiatives across Syndigo solutions
- Generate qualified leads based on customer needs, performance gaps, and strategic priorities
Advocacy
- Identify and develop customer advocates within your portfolio
- Drive participation in case studies, testimonials, events, and advisory boards
- Proactively manage advocacy risk and strengthen long-term customer relationship
Cross-Functional Leadership
- Act as the voice of the customer internally, influencing Product, Support, and Services teams
- Coordinate internal resources to deliver a seamless, high-quality customer experience
BASIC QUALIFICATIONS
- 4+ years of experience in Customer Success, Account Management, or related SaaS roles
- Experience managing a book of business in the $2–$3M ARR range
- Excel competency and knowledge of HTML, CSS, JSON
- Experience managing complex accounts with measurable success in retention and growth
- Experience working cross-functionally in fast-paced, high-growth environments
- Strong ability to communicate technical concepts and troubleshoot platform-related challenges
- Proven ability to drive product adoption and articulate ROI to executive stakeholders
- Experience with Ratings & Reviews, UGC, or digital commerce solutions (preferred but not required)
- Familiarity with tools like ChurnZero, Salesforce, or similar platforms (preferred but not required)
- Knowledge of the CPG or retail industry (preferred but not required)
- Familiarity with Tableau, Power BI or some other business analytics platform (preferred but not required)
COMPENSATION
- Budgeted Salary Range is: $75,000—$90,000 USD
Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. This position is commission eligible.
For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.
Diversity, Equity & Inclusion
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
INTRODUCTION
Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem—accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products.
Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers.
Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team.
Location: This is a hybrid position that requires 2 days per week in office at our Chicago location.
ROLE AND RESPONSIBILITIES
As a Technical Customer Success Manager, Enterprise, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most strategic customers, with a primary focus on our Ratings & Reviews (UGC) solution, while supporting broader Syndigo solutions over time.
You will serve as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded accounts. This role blends strategic account leadership with hands-on program execution, ensuring customers realize clear ROI and long-term value.
You will manage a book of business of approximately 15-25 customers, developing deep partnerships through a strong understanding of each customer’s business objectives, digital commerce strategy, and content performance goals.
Customer Value & Outcomes
- Own the end-to-end success of assigned accounts following implementation
- Establish, document, and track customer goals, success metrics, and ROI realization plans
- Lead recurring executive-level conversations focused on business impact, value realization, and strategic alignment
- Translate Ratings & Reviews performance into measurable outcomes (conversion, engagement, content coverage)
Relationship Management
- Build and maintain trusted relationships across all levels, including Director, VP, and C-level stakeholders
- Serve as the primary point of contact and escalation owner for assigned accounts
- Lead structured business reviews (QBRs) that highlight performance, insights, risks, and opportunities
- Expand relationships beyond day-to-day contacts to increase account penetration and influence
Adoption, Enablement, & Retention
- Drive deep adoption of Ratings & Reviews and broader Syndigo solutions across teams and use cases
- Provide consultative guidance and training on platform capabilities, best practices, and optimization strategies
- Identify adoption barriers, technical challenges, and risks, and proactively develop mitigation plans
- Partner with customers to increase UGC collection, syndication, and overall program performance
- Document account health and risk signals within tools like ChurnZero and lead proactive engagement strategies
Growth & Expansion
- Identify expansion opportunities through value discovery and product alignment
- Partner with Account Executives to support upsell and cross-sell initiatives across Syndigo solutions
- Generate qualified leads based on customer needs, performance gaps, and strategic priorities
Advocacy
- Identify and develop customer advocates within your portfolio
- Drive participation in case studies, testimonials, events, and advisory boards
- Proactively manage advocacy risk and strengthen long-term customer relationship
Cross-Functional Leadership
- Act as the voice of the customer internally, influencing Product, Support, and Services teams
- Coordinate internal resources to deliver a seamless, high-quality customer experience
BASIC QUALIFICATIONS
- 4+ years of experience in Customer Success, Account Management, or related SaaS roles
- Experience managing a book of business in the $2–$3M ARR range
- Excel competency and knowledge of HTML, CSS, JSON
- Experience managing complex accounts with measurable success in retention and growth
- Experience working cross-functionally in fast-paced, high-growth environments
- Strong ability to communicate technical concepts and troubleshoot platform-related challenges
- Proven ability to drive product adoption and articulate ROI to executive stakeholders
- Experience with Ratings & Reviews, UGC, or digital commerce solutions (preferred but not required)
- Familiarity with tools like ChurnZero, Salesforce, or similar platforms (preferred but not required)
- Knowledge of the CPG or retail industry (preferred but not required)
- Familiarity with Tableau, Power BI or some other business analytics platform (preferred but not required)
COMPENSATION
- Budgeted Salary Range is: $75,000—$90,000 USD
Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. This position is commission eligible.
For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.
Diversity, Equity & Inclusion
To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.
Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!
All are welcome here and we invite you to join our team if you are ready to help us continue that growth!
Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.
Syndigo Job Applicant Privacy Notice
At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.
See all 65+ OPT Technical Success Manager Jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new OPT Technical Success Manager Jobs.
Get Access To All JobsTips for Finding OPT Sponsorship as a Technical Success Manager
Lead with your technical depth, not just communication skills
Hiring managers for Technical Success Manager roles want proof you can troubleshoot APIs, read system logs, or discuss architecture tradeoffs. Highlight specific tools, platforms, or technical domains from your coursework or internships in your resume.
Confirm STEM OPT eligibility before applying
Most Technical Success Manager roles at software companies qualify for the 24-month STEM extension if your degree is in computer science, information systems, or a related field. Verify your CIP code with your DSO before interviewing so you can answer employer questions confidently.
Target SaaS companies with structured customer success teams
Mid-market and enterprise SaaS companies hire Technical Success Managers at scale and often have established OPT and H-1B visa sponsorship pipelines. Smaller startups may lack the HR infrastructure to navigate OPT compliance efficiently, so research company size before applying.
Frame your OPT timeline clearly and early
Employers need to understand your start date availability and how long your OPT authorization runs. Proactively mention your STEM extension eligibility during early conversations so sponsors can plan H-1B filing timelines without surprises at the offer stage.
Build a portfolio of technical problem-solving examples
Technical Success Manager interviews often include scenario questions about diagnosing integration failures or escalating product bugs. Prepare two or three concrete examples from projects, internships, or research that demonstrate how you diagnose and resolve technical problems under pressure.
Use Migrate Mate to filter for OPT-friendly Technical Success Manager roles
Searching broadly wastes time when employers haven't confirmed sponsorship willingness. Migrate Mate surfaces Technical Success Manager openings from companies with active OPT and visa sponsorship history, letting you focus applications where authorization is already a known quantity.
Technical Success Manager OPT: Frequently Asked Questions
Does a Technical Success Manager role qualify for the STEM OPT extension?
It depends on your degree, not the job title. If you hold a degree in computer science, information systems, electrical engineering, or another STEM-classified field, and the employer meets E-Verify requirements, you can apply for the 24-month STEM extension. The role itself is not what USCIS evaluates; your CIP code and employer compliance are what determine eligibility.
How do I find Technical Success Manager jobs that sponsor OPT students?
Migrate Mate filters job listings by sponsorship history and OPT compatibility, which removes the guesswork of cold-applying to companies that won't consider international candidates. Technical Success Manager roles at SaaS companies tend to have the highest sponsorship rates, particularly at firms already filing H-1B petitions annually for their engineering and customer-facing teams.
What degree backgrounds do employers look for in Technical Success Manager candidates on OPT?
Most job postings prefer candidates with a bachelor's or master's degree in computer science, information systems, software engineering, or a related technical field. These degrees also happen to be STEM-designated, which matters because it gives you a longer OPT window and makes the role easier for employers to sponsor long-term through H-1B.
Can I start a Technical Success Manager job before my OPT card arrives?
No. You cannot begin working until you have your EAD card in hand and your OPT start date has been reached, even if you have an offer letter. Apply for OPT at least 90 days before your intended start date, and communicate your expected EAD arrival date clearly with your employer so onboarding timelines can be planned accordingly.
What happens to my OPT authorization if my employer changes my role from Technical Success Manager to a different title?
A title change alone does not affect your OPT status, but a significant shift in job duties could create a compliance issue, particularly for STEM OPT holders. STEM OPT requires you to work in a role directly related to your degree. If your responsibilities change materially, report the update to your DSO promptly and confirm the new role still meets the STEM OPT training plan requirements.