Patient Care Representative Jobs
Patient Care Representative jobs are open across hospitals, insurance companies, outpatient clinics, and specialty practices, from entry-level to senior and lead roles, with specializations in patient billing, referral coordination, and insurance authorization. Scan the live roles below and apply to whichever ones fit.
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Welcome Patients and Keep Care Moving—Join Southside Community Health Services as a Medical Patient Care Representative
Southside Community Health Services (SCHS) is seeking a Medical Patient Care Representative to support efficient clinic operations and provide excellent front-line customer service for our patients. This role plays a vital part in ensuring smooth patient flow, supporting access to care, and creating a welcoming experience for the diverse South Minneapolis community we serve.
About the Role
The Medical Patient Care Representative serves as a key point of contact for patients, assisting with appointment scheduling, registration, and front-desk operations. This position helps ensure accurate patient information, verifies insurance coverage, and collects payments while supporting efficient clinic workflows and a positive patient experience.
Key Responsibilities
- Answer clinic phones, provide information, and route messages as appropriate
- Schedule and confirm patient appointments while supporting efficient clinic flow
- Complete pre-visit processes prior to scheduled patient appointments
- Greet patients, update registration information, and assist new patients with registration forms
- Verify insurance information and collect co-pays or fees at the time of service
- Identify opportunities for patients to connect with enabling services such as Patient Advocates
- Maintain an organized and welcoming front office environment
- Participate in staff meetings, quality improvement activities, and clinic initiatives
- Provide interpretation support if designated as a qualified interpreter
- Assist with other duties as assigned to support clinic operations
What You Bring
- Exceptional customer service and communication skills
- Ability to work both independently and as part of a team
- Strong organizational skills and attention to detail
- Ability to manage multiple responsibilities in a fast-paced environment
- Cultural awareness and ability to build rapport with patients from diverse backgrounds
- Professional judgment, flexibility, and ability to remain calm under pressure
- Commitment to the SCHS mission and values
Qualifications
- Training as a receptionist and experience in scheduling clinical appointments.
- Epic software experience preferred.
- Bilingual (English/Spanish or Somali) preferred.
- Good computer skills.
Compensation: $20 - 23 / hour
Benefits: Medical, Dental, Vision, Accident, HSA, FSA, LTD, Employer paid STD, Life Insurance and Kavira Healthcare Membership, Wellness Benefits, Generous PTO
Welcome Patients and Keep Care Moving—Join Southside Community Health Services as a Medical Patient Care Representative
Southside Community Health Services (SCHS) is seeking a Medical Patient Care Representative to support efficient clinic operations and provide excellent front-line customer service for our patients. This role plays a vital part in ensuring smooth patient flow, supporting access to care, and creating a welcoming experience for the diverse South Minneapolis community we serve.
About the Role
The Medical Patient Care Representative serves as a key point of contact for patients, assisting with appointment scheduling, registration, and front-desk operations. This position helps ensure accurate patient information, verifies insurance coverage, and collects payments while supporting efficient clinic workflows and a positive patient experience.
Key Responsibilities
- Answer clinic phones, provide information, and route messages as appropriate
- Schedule and confirm patient appointments while supporting efficient clinic flow
- Complete pre-visit processes prior to scheduled patient appointments
- Greet patients, update registration information, and assist new patients with registration forms
- Verify insurance information and collect co-pays or fees at the time of service
- Identify opportunities for patients to connect with enabling services such as Patient Advocates
- Maintain an organized and welcoming front office environment
- Participate in staff meetings, quality improvement activities, and clinic initiatives
- Provide interpretation support if designated as a qualified interpreter
- Assist with other duties as assigned to support clinic operations
What You Bring
- Exceptional customer service and communication skills
- Ability to work both independently and as part of a team
- Strong organizational skills and attention to detail
- Ability to manage multiple responsibilities in a fast-paced environment
- Cultural awareness and ability to build rapport with patients from diverse backgrounds
- Professional judgment, flexibility, and ability to remain calm under pressure
- Commitment to the SCHS mission and values
Qualifications
- Training as a receptionist and experience in scheduling clinical appointments.
- Epic software experience preferred.
- Bilingual (English/Spanish or Somali) preferred.
- Good computer skills.
Compensation: $20 - 23 / hour
Benefits: Medical, Dental, Vision, Accident, HSA, FSA, LTD, Employer paid STD, Life Insurance and Kavira Healthcare Membership, Wellness Benefits, Generous PTO
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Find JobsPatient Care Representative Job Market
Who's Hiring
- VHC Health18
- 42 North Dental11
- US Eye10
- MaineHealth9
- In and Out Urgent7I
Top Industries Hiring
- Healthcare & Medical Services
- Education
- Science & Research
What Employers Look For
The qualifications that appear most often in patient care representative jobs.
- High school diploma or equivalent with one or more years of patient-facing healthcare experience
- Proficiency with electronic health record systems such as Epic or Cerner
- Knowledge of insurance verification, prior authorization, and medical billing processes
- Strong verbal and written communication skills for interacting with patients and clinical staff
- Ability to handle confidential patient information in compliance with HIPAA regulations
- Medical terminology knowledge sufficient to interpret provider instructions and patient records
Tips for Your Patient Care Representative Job Search
Tailor your resume for healthcare intake
Patient care representative resumes need to show experience with insurance verification, prior authorizations, and medical terminology. Hiring managers scan for these terms in the first few lines, so put them in your summary and your most recent role, not buried at the bottom.
Highlight EHR system experience clearly
Many postings require hands-on experience with specific electronic health record systems like Epic or Cerner. Name the exact systems you've used in your work history, not just 'EHR experience,' because recruiters often filter applications by system name.
Apply early to roles that fit
Migrate Mate lists patient care representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your payer mix
Some patient care representative roles focus on government payers like Medicare and Medicaid, while others center on commercial insurance. Applying to roles that match the payer types you've actually worked with gives your resume a stronger, more credible fit from the first read.
Prepare concrete examples of conflict resolution
Interviewers for patient care representative roles almost always ask behavioral questions about handling frustrated patients or resolving billing disputes. Prepare two or three specific stories with outcomes you can describe in under two minutes, using real details from past roles.
Follow up on applications within a week
Healthcare organizations often move slowly on hiring but respond well to a brief, professional follow-up email referencing your application. Mention the specific role title and the department if you know it, and confirm your continued interest in the position.
Patient Care Representative Jobs: Frequently Asked Questions
Which companies are hiring the most patient care representatives?
The most active employers for patient care representatives right now are VHC Health, 42 North Dental, and US Eye, and the most openings are in Virginia, Florida, and Massachusetts, based on current listings on Migrate Mate as of November 2026. Large hospital systems and national insurance companies consistently post the highest volume of openings.
How many patient care representative jobs are remote?
About 36% of patient care representative openings are fully remote or hybrid as of November 2026, with the highest share in insurance authorization, medical billing support, and patient outreach roles. Positions that require in-person patient intake or bedside support at clinical facilities are almost always on-site.
How do you become a patient care representative?
Start by earning a high school diploma and gaining experience in a customer-facing or administrative healthcare setting such as a medical office, clinic, or insurance call center. Familiarity with medical terminology, insurance processes, and an electronic health record system will make you competitive. Some employers prefer candidates with a medical administrative assistant certificate, which can be completed through community colleges or vocational programs.
Can you get a patient care representative job with no experience?
Yes, some entry-level patient care representative roles accept candidates with strong customer service backgrounds even without direct healthcare experience. Employers in high-volume call center or billing settings are often the most open to training new hires. Earning a short medical terminology or medical billing certificate before applying shows initiative and helps close the experience gap in your application.
What does the patient care representative interview process look like?
Most patient care representative interviews involve a phone screen with HR followed by one or two in-person or video interviews with a department manager or team lead. Expect behavioral questions about handling difficult patients, explaining billing statements, and managing competing priorities. Some employers include a short role-play scenario where you walk through a patient interaction, and references are typically checked before an offer is extended.
Where can I find and apply to patient care representative jobs?
You can find and apply to patient care representative jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your experience level and specialization, and apply directly to each listing that fits your background.
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