Patient Experience Coordinator Jobs
Patient Experience Coordinator jobs are open across hospitals, health systems, outpatient clinics, and managed care organizations, from entry-level to senior coordinator roles, with specializations in patient advocacy, service recovery, and complaint resolution. Scan the live roles below and apply to whichever ones fit.
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Experienced EDDA – Clinical & Patient Experience Coordinator
Integrity Dentistry | Shelbyville, KY
$24–$30 per hour | Part-Time | 2 Days per Week
What if your next chapter in dentistry didn't require leaving clinical dentistry behind?
You've invested years in developing your clinical skills, caring for patients and understanding what makes a dental practice successful. But perhaps you're ready for more variety in your workday, greater flexibility, new professional challenges or an opportunity to contribute beyond the dental chair.
At Integrity Dentistry, we believe your experience has value far beyond the operatory.
As a growing, privately owned dental practice, we're creating a unique opportunity for an experienced EDDA to expand their professional skill set, explore new areas of interest and play an integral role in shaping the future of our practice — all while maintaining their clinical skills and earning potential.
This is an opportunity to expand your career without having to start a new one.
About the Opportunity
Exceptional dentistry extends far beyond the treatment we provide. It begins with the first impression we make in our community and continues through every interaction a patient has with our practice.
In this position, you'll work closely with our owner and clinical team to protect and enhance that experience while contributing to the growth and development of Integrity Dentistry.
Your daily responsibilities will include a combination of clinical and front office duties, with additional opportunities to lead and contribute to ongoing projects in marketing, community outreach and practice development.
How You'll Make an Impact
Clinical Care
- Chairside assisting and expanded dental assisting duties
- Digital diagnostics and advanced dental technology
- Patient education and clinical communication
- Supporting efficient, exceptional patient care
Patient Experience & Coordination
- Answering phones and welcoming patients
- Scheduling and coordinating appointments
- Patient check-in and check-out
- Presenting treatment plans and discussing financial options
- Patient follow-up and relationship building
Marketing & Community Outreach
- Social media content creation and engagement
- Developing creative marketing initiatives
- Community involvement and outreach opportunities
- Building referral relationships
- Expanding awareness of our practice and the services we provide
Practice Operations & Business Development
- Identifying opportunities to improve the patient experience
- Developing and refining internal systems, protocols and workflows
- Collaborating on practice growth initiatives
- Bringing fresh ideas to the table and helping turn them into reality
Clinical and front office responsibilities are both integral parts of your daily role. Marketing, outreach and practice development projects will provide additional variety and opportunities for professional growth.
Who We Hope to Meet
We're looking for an experienced dental professional who brings confidence to the operatory, curiosity to new opportunities and genuine enthusiasm for making a difference.
You may be a great fit if you:
- Possess strong, independent clinical assisting skills and EDDA qualifications
- Enjoy connecting with patients and building meaningful relationships
- Are creative, resourceful and naturally take initiative
- Have strong communication, organizational and technology skills
- Enjoy identifying solutions and finding better ways of doing things
- Have an interest in marketing, social media, business development or practice operations
- Want to be part of something you're helping build, rather than simply completing a list of daily tasks
Previous front office, treatment coordination or marketing experience is valuable, but we also welcome experienced clinical professionals with the aptitude and enthusiasm to grow in these areas.
What We Offer
- $24–$30 per hour, based on experience, qualifications and demonstrated abilities
- Two-day workweek with scheduling flexibility
- 401(k) with matching
- Financial planning services
- Paid time off
- Employee dental discounts
- Continuing education and professional development opportunities
- Opportunities for advancement and leadership
- A supportive, collaborative environment where your ideas and contributions matter
Benefits are subject to eligibility.
Our practice utilizes advanced technology, including digital X-rays, CBCT, intraoral scanning and lasers, and we are expanding into implant dentistry.
Why Integrity Dentistry?
We are a small practice with big goals, a commitment to continuous improvement and a genuine passion for the people we serve.
We believe in investing in our team, recognizing individual strengths and creating opportunities for professional growth. We value quality over quantity, relationships over transactions and purpose behind everything we do.
If you're looking for greater balance, renewed professional fulfillment or an opportunity to discover what else you're capable of within dentistry, we'd love to start a conversation.
You don't have to be actively looking for a new job to explore a new opportunity.
Schedule: Two days per week. Mondays and Thursdays preferred, with flexibility for the right candidate.
All inquiries will be treated confidentially.
On a good day, we save a smile. On a great day, we save a life.
Kentucky Rooted. Integrity Driven.
Pay: $24.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Opportunities for advancement
- Paid time off
- Professional development assistance
- Retirement plan
Work Location: In person
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Who's Hiring
What Employers Look For
The qualifications that appear most often in patient experience coordinator jobs.
- Bachelor's degree in healthcare administration, communications, or a related field
- Experience in a patient-facing or healthcare customer service role
- Knowledge of patient satisfaction survey tools such as HCAHPS or Press Ganey
- Familiarity with grievance and complaint resolution processes under CMS guidelines
- Proficiency with electronic health record systems and Microsoft Office applications
- Strong written and verbal communication skills for documenting and presenting findings
Tips for Your Patient Experience Coordinator Job Search
Tailor your resume to HCAHPS language
Many patient experience coordinator postings reference HCAHPS scores and Press Ganey surveys directly. Mirror that terminology in your resume bullet points so hiring managers and ATS screening immediately recognize your familiarity with the metrics they track.
Highlight complaint resolution outcomes specifically
Generic customer service experience won't stand out. Describe how you de-escalated specific patient concerns, what process you followed, and how the situation resolved. Hiring teams want evidence you can handle distressed patients, not just that you've worked in a service role.
Apply early to roles that fit
Migrate Mate lists patient experience coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter postings by care setting type
Your target setting matters more than it does in many other roles. Skills from an acute-care hospital don't always translate cleanly to a long-term care facility or outpatient specialty clinic. Focus your search on the care setting where your experience is strongest to improve your callback rate.
Prepare a scenario answer for Joint Commission questions
Interviewers at accredited facilities often ask how you've supported patient rights or grievance procedures under regulatory standards. Walk through a real or practice scenario that shows you understand the formal grievance pathway, not just informal service recovery.
Negotiate start date around any required onboarding certifications
Some employers require a certified patient experience professional credential or completion of an internal training program before your first patient-facing day. Ask about those timelines during the offer conversation so your start date reflects the actual first day you'll be fully cleared to work.
Patient Experience Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most patient experience coordinators?
The most active employers for patient experience coordinators right now are True Test HRT, The Joint Chiropractic, and Blaine Plastic Surgery & Operation Beauty, and the most openings are in Georgia, Texas, and Illinois, based on current listings on Migrate Mate as of November 2026. Health systems and large hospital networks tend to post the most volume, particularly those with active patient satisfaction improvement initiatives.
How many patient experience coordinator jobs are remote?
About 4% of patient experience coordinator openings are fully remote or hybrid as of November 2026, though the role is predominantly on-site given its patient-facing nature. The sub-areas most likely to offer remote flexibility include data analysis, survey reporting, and program coordination roles that don't require direct patient interaction.
How do you become a patient experience coordinator?
Start by gaining direct patient-facing experience in a clinical or administrative healthcare setting, such as a patient services representative or medical receptionist role. Build familiarity with patient satisfaction frameworks and complaint resolution processes. Many employers also value a background in healthcare administration or communications, and some prefer candidates who have completed a certified patient experience professional program through an organization such as the Beryl Institute.
Can you get hired as a patient experience coordinator with little experience?
Yes, some entry-level patient experience coordinator roles accept candidates with strong customer service backgrounds from outside healthcare, particularly in outpatient and ambulatory settings. Focus your application on transferable skills like de-escalation, documentation, and cross-functional communication. Volunteering in a hospital or completing a healthcare administration certificate can help you bridge the gap when direct clinical experience is thin.
What does the patient experience coordinator interview process look like?
Most employers start with a phone or video screen focused on your background in patient-facing or service recovery roles. A second round typically involves behavioral questions using a structured format, asking you to walk through how you handled specific difficult situations. Some larger health systems include a panel interview with department managers or a brief written exercise where you document a mock patient complaint according to their grievance policy.
Where can I find and apply to patient experience coordinator jobs?
You can find and apply to patient experience coordinator jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and care setting preference, then apply directly to each listing that fits your background.
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