Patient Relations Coordinator Jobs
Patient Relations Coordinator jobs are open across hospitals, health systems, outpatient clinics, and long-term care facilities, from entry-level to senior coordinator roles, with specializations in patient advocacy, complaint resolution, and experience improvement. Find a role that fits below and apply directly.
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Showing 5 of 42+ Patient Relations Coordinator jobs
Job Description
The Patient and Guest Services Representative provides consistent highly personalized services to patients and guests in accordance with Bon Secours guidelines, policies and procedures.
II. Essential Job Functions
Essential Functions:
- Welcome and greet all patients, families and visitors in a friendly professional manner.
- Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
- Identifies and reports visitors, guests and patient needs. Resolves customer issues or escalates to supervisor, as required.
- Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
- Transport patients, guests and staff as needed across Harbour View campus and parking lots using shuttle or golf cart.
- May be required to run off campus errands as needed.
- Maintains standards of customer service excellence.
- Maintains current information and materials regarding facilities, services and local restaurants and attractions.
- Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.
- Be familiar and able to give information about every function of Harbour View Medical Center.
- Know the manager of each department so you can refer a concern when one is presented.
- Encourage and maintain patient confidentiality at all times.
- Provide office and supply support, as needed.
- Attend in-service educational meetings and relative staff meetings.
- Participate in projects and programs as requested or indicated.
III. Other Job Functions
1. Adheres to Bon Secours Health System rules, regulations, and polices.
2. Performs other duties as assigned. Assists and supports other departments when needed.
IV. Employment Qualifications
Education:
- High school diploma/GED equivalent required.
- Experience in hospital setting and understanding of hospital operations is preferred.
Experience:
- Less than 1 year of experience
Additional Requirements:
- Must possess and maintain a valid, active driver’s license
Skills:
- Knowledge of methods and benefits for providing customer service.
- Good verbal communication and non-verbal effective listening skills.
- Skilled in the use of computers and related software applications.
- Ability to establish and maintain effective working relationships.
- Ability to focus on crucial patient and guest details.
- Ability to diffuse anger, collect information and resolve complaints.
Range
- Minimum: $19.97
- Maximum: $29.96
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
Job Description
The Patient and Guest Services Representative provides consistent highly personalized services to patients and guests in accordance with Bon Secours guidelines, policies and procedures.
II. Essential Job Functions
Essential Functions:
- Welcome and greet all patients, families and visitors in a friendly professional manner.
- Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
- Identifies and reports visitors, guests and patient needs. Resolves customer issues or escalates to supervisor, as required.
- Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
- Transport patients, guests and staff as needed across Harbour View campus and parking lots using shuttle or golf cart.
- May be required to run off campus errands as needed.
- Maintains standards of customer service excellence.
- Maintains current information and materials regarding facilities, services and local restaurants and attractions.
- Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.
- Be familiar and able to give information about every function of Harbour View Medical Center.
- Know the manager of each department so you can refer a concern when one is presented.
- Encourage and maintain patient confidentiality at all times.
- Provide office and supply support, as needed.
- Attend in-service educational meetings and relative staff meetings.
- Participate in projects and programs as requested or indicated.
III. Other Job Functions
1. Adheres to Bon Secours Health System rules, regulations, and polices.
2. Performs other duties as assigned. Assists and supports other departments when needed.
IV. Employment Qualifications
Education:
- High school diploma/GED equivalent required.
- Experience in hospital setting and understanding of hospital operations is preferred.
Experience:
- Less than 1 year of experience
Additional Requirements:
- Must possess and maintain a valid, active driver’s license
Skills:
- Knowledge of methods and benefits for providing customer service.
- Good verbal communication and non-verbal effective listening skills.
- Skilled in the use of computers and related software applications.
- Ability to establish and maintain effective working relationships.
- Ability to focus on crucial patient and guest details.
- Ability to diffuse anger, collect information and resolve complaints.
Range
- Minimum: $19.97
- Maximum: $29.96
As a Bon Secours associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
Patient Relations Coordinator Jobs by Experience Level
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Find JobsPatient Relations Coordinator Job Market
Who's Hiring
- Gastro Health11
- El Rio Community Health Center5
- NIVA Health2
- CHRISTUS Health2
- NYU Langone Health2
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in patient relations coordinator jobs.
- Associate or bachelor's degree in healthcare administration, communications, or a related field
- Experience handling patient complaints, grievances, or service recovery in a clinical setting
- Knowledge of CMS grievance standards and HCAHPS patient satisfaction metrics
- Strong verbal and written communication skills for interacting with patients and clinical staff
- Proficiency with electronic health record systems and patient feedback documentation tools
- Ability to maintain confidentiality and comply with HIPAA privacy requirements
Tips for Your Patient Relations Coordinator Job Search
Tailor your resume to service recovery
Highlight specific examples where you de-escalated a patient or family complaint and reached a documented resolution. Hiring managers in this role prioritize your ability to handle conflict calmly, so concrete outcomes matter more than a general customer service summary.
Show fluency with health system workflows
Mention familiarity with patient satisfaction frameworks like HCAHPS, grievance documentation processes, or CMS complaint standards. These signal you understand the regulatory context coordinators operate in, not just the interpersonal side of the work.
Apply early to roles that fit
Migrate Mate lists patient relations coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by care setting carefully
A coordinator role at an academic medical center involves formal grievance procedures and compliance reporting, while a community clinic posting may focus on translation support and scheduling gaps. Read each job description for the actual daily tasks before you apply.
Prepare a scenario answer about a difficult family
Interviewers for this role almost always ask a behavioral question about managing an upset patient or family member. Prepare two or three real examples in advance, structured around what the concern was, what you did, and what the outcome was.
Follow up with a note that references the role's mission
After an interview, send a brief thank-you that connects one specific point from the conversation to patient experience or service quality. It shows you were engaged and reinforces your fit for a role that is fundamentally about advocacy.
Patient Relations Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most patient relations coordinators?
Gastro Health, El Rio Community Health Center, and NIVA Health are hiring the most patient relations coordinators right now, with openings concentrated in Florida, Arizona, and Maryland, based on current listings on Migrate Mate as of November 2026. Large health systems and regional hospital networks tend to post the highest volume of these roles.
How many patient relations coordinator jobs are remote?
About 44% of patient relations coordinator openings are fully remote or hybrid as of November 2026, though the majority of postings still require on-site presence. Sub-areas like patient feedback analysis, written grievance response, and care coordination support tend to have the most flexibility for remote or hybrid arrangements.
How do you become a patient relations coordinator?
Most employers expect at least an associate degree in a health-related or communications field, along with direct experience in a patient-facing healthcare role such as medical reception, care coordination, or social work support. Building familiarity with grievance documentation, patient satisfaction processes, and de-escalation techniques positions you well. Volunteering or working in a patient advocacy or ombudsman office also strengthens your candidacy significantly.
Can you get a patient relations coordinator job with little experience?
Yes, some health systems hire candidates with strong customer service or administrative backgrounds and train them on healthcare-specific processes. Entry-level postings often look for demonstrated empathy, clear written communication, and comfort in emotionally charged situations. Highlighting any experience managing complaints, working with vulnerable populations, or navigating regulated environments helps close the experience gap in your application.
What does the patient relations coordinator interview process look like?
Most hiring processes include a phone screen with HR followed by one or two in-person or video interviews with a patient experience manager or department director. Expect behavioral questions about handling difficult patients or families, as well as scenario-based questions about documentation and escalation. Some health systems also include a panel interview with clinical staff or a brief written exercise simulating a complaint response.
Where can I find and apply to patient relations coordinator jobs?
You can find and apply to patient relations coordinator jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and care setting preference, then apply directly to each listing from the page.
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