Patient Representative Jobs in Milwaukee, WI
Patient Representative jobs in Milwaukee are in active demand, concentrated in the Medical College of Wisconsin corridor, Froedtert campus area, and the downtown Aurora and Advocate health hubs, across hospital systems, specialty clinics, and health insurance administration. Employers hiring right now include R1 RCM, Portage Hospital, and Advocate Aurora Health. Find a role that fits below and apply directly.
Find Patient Representative JobsOverview
Open roles17
Top employerR1 RCM
Work type100% On-site
Top credentialHigh school diploma or GED
Companies hiring4
Showing 5 of 17+ Patient Representative jobs
Patient Relations Representative
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Added 2d ago
Advocate Aurora Health
Patient Relations Representative
Milwaukee, Wisconsin
Added 2d ago
Part Time Patient Customer Service Representative
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Added 2w ago
R1 RCM
Part Time Patient Customer Service Representative
Milwaukee, Wisconsin
Added 2w ago
Mid-shift Part Time Patient Registration - Customer Service Representative
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Added 2w ago
R1 RCM
Mid-shift Part Time Patient Registration - Customer Service Representative
Milwaukee, Wisconsin
Added 2w ago
Patient Registration - Customer Service Representative
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Added 2w ago
R1 RCM
Patient Registration - Customer Service Representative
Milwaukee, Wisconsin
Added 2w ago
Patient Service Representative I - Multi-Specialty Clinic
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Added 2w ago
Madison Medical Affiliates
Patient Service Representative I - Multi-Specialty Clinic
Milwaukee, Wisconsin
Added 2w ago
Added 2d ago
Patient Relations Representative
Advocate Aurora Health·Milwaukee, Wisconsin
Job functions:
$25.3 - $37.95/hr
High school diploma or GED
10,000+ employees
Job Description
Major Responsibilities:
Licensure, Registration, and/or Certification Required:
Education Required:
Experience Required:
Knowledge, Skills & Abilities Required:
Physical Requirements and Working Conditions:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
- Communicates verbally and in writing with patients and families regarding their concerns. Anticipates what information will be needed to address their concern. Identifies patient expectations and probes into the root of the concern. Resolves problems and prioritizes needs requiring in-depth knowledge of policies and procedures.
- Answers, and initiates telephone calls and meets with patients and visitors providing procedural information and answering inquires related to operational and substantive matters.
- Analyzes patient experience data, complaints or concerns for trends and events to support measurements and intervention planning. Incorporates data into clinical operations problem/diagnosis identification. Initiates, recommends and/or participates in the development of improvement plans that include interventions and learnings designed to enhance patient outcome and reduce organizational liability. Assesses data reflective of patient status to create action plans and provide appropriate follow-up based on department's policies and procedures.
- Documents patient concerns and complaints. May independently resolve the patient concern or will coordinate resolution by working closely with patients, caregivers and physicians. Integrates quality and safety in evaluating patient complaints in attaining expected outcomes. Ensures that operational leaders and risk management are informed of high exposure or risk cases.
- Compiles documentation, develops and presents recommended responses for quality review. Develops correspondence in response to patient concerns and complaints, anticipating committee findings. Correspondence may include collaborating with physicians to outline an expected plan of care for the patient and conditions necessary for continued care.
- Communicates and explains various basic to complex processes that affect patient care, such as billing, coding, medical practices, etc. Performs a variety of moderately complex word processing such as creating/drafting correspondence, memos, and documents from rough draft, under verbal instruction, or independently. Makes decisions on format and layout and edits for accuracy and consistency of data.
- Acts as a resource for caregivers and physicians who are encountering unique patient circumstances. Responds to staff requests for service recovery remuneration for patient issues/concerns, provides guidance, reviews situation and uses discretion to prepare proposal for quality review committee consideration and approval.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- High School Graduate.
Experience Required:
- Typically requires 3 years of experience in customer service that includes experiences in complaint and conflict resolution, investigating and compiling concerns, and general health care processes and physician practice workflow.
Knowledge, Skills & Abilities Required:
- Demonstrates knowledge of complaint and conflict resolution, investigating and compiling concerns, and general health care processes and physician practice workflow.
- Excellent communication (oral and written) and interpersonal skills. Ability to work with a varied population of patients, staff, leadership and physicians.
- Proficient computer skills, including the use of Microsoft Office suite (Word, Excel, Access, etc.) or similar products.
- Excellent conflict management skills including the ability to diffuse hostile or tense situations.
- Excellent problem solving, listening, customer service and organizational skills.
- Ability to independently develop correspondence, and independently problem solve.
- Ability to assess and interpret data, create action plans, and provide follow-up as described in established policies and procedures.
- Ability to effectively manage multiple priorities in a fast paced environment.
- Ability to work independently and in a team environment.
Physical Requirements and Working Conditions:
- Exposed to a normal office environment.
- Must be able to sit majority of the day, and occasionally stand, walk, bend, stoop and twist torso.
- Must be able to lift and carry up to 10 lbs frequently and occasionally lift up to 20 lbs.
- Requires functional vision, speech, and hearing.
- This position requires travel so may be exposed to severe weather and road conditions.
- Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Advocate Aurora Health
Patient Relations Representative
Milwaukee, Wisconsin
Added 2d ago10,000+ employees
Job functions:
$25.3 - $37.95/hr
High school diploma or GED
Job Description
Major Responsibilities:
Licensure, Registration, and/or Certification Required:
Education Required:
Experience Required:
Knowledge, Skills & Abilities Required:
Physical Requirements and Working Conditions:
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
- Communicates verbally and in writing with patients and families regarding their concerns. Anticipates what information will be needed to address their concern. Identifies patient expectations and probes into the root of the concern. Resolves problems and prioritizes needs requiring in-depth knowledge of policies and procedures.
- Answers, and initiates telephone calls and meets with patients and visitors providing procedural information and answering inquires related to operational and substantive matters.
- Analyzes patient experience data, complaints or concerns for trends and events to support measurements and intervention planning. Incorporates data into clinical operations problem/diagnosis identification. Initiates, recommends and/or participates in the development of improvement plans that include interventions and learnings designed to enhance patient outcome and reduce organizational liability. Assesses data reflective of patient status to create action plans and provide appropriate follow-up based on department's policies and procedures.
- Documents patient concerns and complaints. May independently resolve the patient concern or will coordinate resolution by working closely with patients, caregivers and physicians. Integrates quality and safety in evaluating patient complaints in attaining expected outcomes. Ensures that operational leaders and risk management are informed of high exposure or risk cases.
- Compiles documentation, develops and presents recommended responses for quality review. Develops correspondence in response to patient concerns and complaints, anticipating committee findings. Correspondence may include collaborating with physicians to outline an expected plan of care for the patient and conditions necessary for continued care.
- Communicates and explains various basic to complex processes that affect patient care, such as billing, coding, medical practices, etc. Performs a variety of moderately complex word processing such as creating/drafting correspondence, memos, and documents from rough draft, under verbal instruction, or independently. Makes decisions on format and layout and edits for accuracy and consistency of data.
- Acts as a resource for caregivers and physicians who are encountering unique patient circumstances. Responds to staff requests for service recovery remuneration for patient issues/concerns, provides guidance, reviews situation and uses discretion to prepare proposal for quality review committee consideration and approval.
Licensure, Registration, and/or Certification Required:
- None Required.
Education Required:
- High School Graduate.
Experience Required:
- Typically requires 3 years of experience in customer service that includes experiences in complaint and conflict resolution, investigating and compiling concerns, and general health care processes and physician practice workflow.
Knowledge, Skills & Abilities Required:
- Demonstrates knowledge of complaint and conflict resolution, investigating and compiling concerns, and general health care processes and physician practice workflow.
- Excellent communication (oral and written) and interpersonal skills. Ability to work with a varied population of patients, staff, leadership and physicians.
- Proficient computer skills, including the use of Microsoft Office suite (Word, Excel, Access, etc.) or similar products.
- Excellent conflict management skills including the ability to diffuse hostile or tense situations.
- Excellent problem solving, listening, customer service and organizational skills.
- Ability to independently develop correspondence, and independently problem solve.
- Ability to assess and interpret data, create action plans, and provide follow-up as described in established policies and procedures.
- Ability to effectively manage multiple priorities in a fast paced environment.
- Ability to work independently and in a team environment.
Physical Requirements and Working Conditions:
- Exposed to a normal office environment.
- Must be able to sit majority of the day, and occasionally stand, walk, bend, stoop and twist torso.
- Must be able to lift and carry up to 10 lbs frequently and occasionally lift up to 20 lbs.
- Requires functional vision, speech, and hearing.
- This position requires travel so may be exposed to severe weather and road conditions.
- Operates all equipment necessary to perform the job.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
See All 17 Patient Representative Jobs in Milwaukee
Find roles in Milwaukee that match your experience and apply in just a few clicks.
Find Patient Representative JobsPatient Representative Job Market in Milwaukee
Who's Hiring
- R1 RCM14
- Portage Hospital1
- Advocate Aurora Health1
- Madison Medical Affiliates1
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
Patient Representative Jobs in Milwaukee: Frequently Asked Questions
How do I get a patient representative job in Milwaukee?
Focus your search on Milwaukee's large integrated health systems clustered near Wauwatosa, the Medical District, and downtown, where the bulk of openings sit. Hospital patient access departments, specialty clinic networks, and health plan administrators are the most active employers. Candidates who combine customer service experience with familiarity in medical terminology or insurance authorization stand out in Milwaukee's competitive health-heavy market.
Which companies hire patient representatives in Milwaukee?
Employers hiring patient representatives in Milwaukee right now include R1 RCM, Portage Hospital, and Advocate Aurora Health, based on current listings on Migrate Mate as of July 2026. Milwaukee's hiring landscape skews toward large nonprofit health systems, regional insurance carriers, and multispecialty outpatient groups that maintain dedicated patient services teams.
Are there remote patient representative jobs in Milwaukee?
Yes, though availability depends heavily on the role. Patient representative work tied to in-person admissions, bedside advocacy, or clinical coordination is typically on-site, while billing resolution, insurance liaison, and patient services center roles can go remote. About 0% of patient representative openings tied to Milwaukee are remote or hybrid as of July 2026. Phone-based and portal-support positions are the most commonly remote in the local market.
How can I get a patient representative job in Milwaukee with little or no experience?
The most realistic entry path in Milwaukee is a patient access representative or front-desk admissions role at one of the city's community health centers or urgent care networks, which hire regularly at the entry level. Froedtert Health, local federally qualified health centers, and Aurora outpatient clinics often post trainee-friendly openings. A background in retail customer service or medical reception, combined with basic familiarity with insurance cards and copay collection, gives candidates a clear edge locally.
Which industries hire the most patient representatives in Milwaukee?
Most patient representative openings in Milwaukee sit in Technology & Software and Healthcare & Medical Services, per current listings on Migrate Mate as of July 2026. Milwaukee's deep concentration of nonprofit hospital networks, regional health plans, and outpatient specialty groups makes healthcare services the consistent driver of local hiring in this role.
Related Jobs in Wisconsin
See All 17 Patient Representative Jobs in Milwaukee
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