People Operations Manager Jobs in Cleveland, OH

Looking for a rewarding career with a purpose?

If you are a compassionate and dedicated person looking for an opportunity to make a difference in society, we encourage you to apply. Catholic Charities isn’t just an organization that provides help to those in need in our communities—it’s a place where employees are encouraged to live purpose driven lives, professionally and personally. Join our team as we provide help and create hope for those in need.

At Catholic Charities, we serve everyone, regardless of belief or background, and we employ qualified individuals who commit to our mission with the goal of transforming lives for the better. One need not be Catholic to join our workforce nor to access our services.

Overview

The Human Resources Generalist supports day-to-day HR operations across the employee lifecycle, with primary responsibility for compliant onboarding, employment records, pre-employment requirements, HR systems, recruitment support, and the first 90 days of employment. The role delivers responsive service to applicants, employees, and leaders; maintains accurate and confidential records; analyzes workforce data; and escalates complex employee relations, legal, or policy matters to the appropriate HR leader.

Responsibilities

HR Operations and Compliance

• Maintain accurate, complete, and confidential employee records in UKG Ready, including personnel, training, benefits, and onboarding documentation.
• Coordinate completion and tracking of Form I-9, required background checks, FBI and BCI fingerprinting, education verification, transcripts, and other pre-employment requirements before established deadlines.
• Conduct routine file and data audits, identify missing or inconsistent information, document corrective action, and support audit readiness.
• Prepare standard HR correspondence, reports, templates, and records in accordance with approved policies, retention requirements, and confidentiality standards.
• Monitor assigned compliance activities and promptly escalate potential policy, documentation, or regulatory concerns.

Talent Acquisition and Onboarding

• Partner with hiring managers to clarify position requirements, recruitment timelines, selection steps, and onboarding responsibilities.
• Post approved openings, coordinate interviews and recruitment events, communicate with candidates, and maintain timely and accurate applicant records in the applicant tracking system.
• Serve as the candidate’s primary contact from pre-employment through onboarding, providing clear instructions, status updates, and a professional experience.
• Schedule and conduct onboarding appointments, including required paperwork, fingerprinting, education verification, orientation logistics, and HRIS entry.
• Support hiring managers with recruitment process training, tools, and consistent practices; escalate exceptions or selection concerns to HR leadership.

Employee Lifecycle

• Respond to routine employee and supervisor questions regarding policies, processes, benefits, and HR services; research issues and escalate matters outside assigned authority.
• Support employees and leaders during the first 90 days of employment by monitoring onboarding completion, responding to concerns, and helping resolve routine issues.
• Occasionally assist with fact-finding, documentation, and scheduling related to employee relations matters under the direction of HR leadership.
• Coordinate exit interviews, summarize themes, and provide timely trend information to HR leadership.
• Support employee recognition, engagement, and retention initiatives and events.

Data, Reporting, and Continuous Improvement

• Compile and analyze HR metrics, including onboarding completion, time-to-fill, early turnover, performance management trends, employee survey results, and exit feedback.
• Prepare clear, accurate reports and dashboards for HR and organizational leadership, noting material trends, data limitations, and recommended follow-up.
• Identify opportunities to improve HR workflows, candidate and employee communications, system accuracy, and service delivery.
• Participate in HR projects and perform other related duties consistent with the purpose and level of the position.

Required Qualifications

• Bachelor’s degree in human resources and one to three years of related HR experience.
• Working knowledge of core HR practices and applicable employment requirements, including confidentiality, records management, onboarding, and equal employment opportunity principles.
• Experience using an HRIS and applicant tracking system; proficiency with Microsoft 365, including Excel, Word, Outlook, Teams, and PowerPoint.
• Ability to manage multiple deadlines, maintain accurate records, exercise sound judgment, and handle sensitive information with discretion.
• Strong written, verbal, interpersonal, analytical, and customer service skills.
• Ability to work effectively and respectfully with employees, candidates, and leaders from diverse economic, cultural, and professional backgrounds.
• Valid Ohio driver’s license and reliable transportation for local travel throughout the service area.
• Ability to successfully complete required background checks and fingerprinting.

Preferred Qualifications

• SHRM-CP, PHR, or another relevant HR certification.
• Experience with UKG Ready or comparable HRIS and with HR reporting or people analytics.
• Experience supporting recruitment, onboarding, compliance audits in a multi-site or mission-driven organization.

Core Competencies

• Mission alignment and service orientation.
• Integrity, confidentiality, and sound judgment.
• Clear communication and relationship building.
• Attention to detail and reliable follow-through.
• Prioritization, adaptability, and independent problem-solving.
• Data literacy and continuous improvement.
• Collaboration and inclusive practice.

Benefits

• Health insurance starting your first day
• Tuition reimbursement
• 401k plan including employer match
• Competitive time-off benefits
• Career planning and development
• And more!

Learn More about Catholic Charities and our Programs by visiting:

• Overview | Catholic Charities Diocese of Cleveland (ccdocle.org)
• Service Areas | Catholic Charities Diocese of Cleveland (ccdocle.org)
• Families of Promise | Catholic Charities Diocese of Cleveland (ccdocle.org)

Catholic Charities is an equal opportunity employer.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.