People Operations Manager Jobs in Memphis, TN

About STAR Academy

STAR Academy Charter School is a growing public charter school serving students and families in Memphis, Tennessee. We are committed to providing a high quality educational experience while maintaining a professional, supportive, accountable, and mission driven workplace for our employees.

As STAR Academy continues to grow, we are seeking an experienced and highly organized Human Resources Associate to lead the school’s day to day human resources function.

Position Summary

The Human Resources Associate will oversee the core human resources operations of STAR Academy, including recruitment, job postings, candidate coordination, hiring, onboarding, employee relations, personnel records, performance management, policy administration, compliance, employee investigations, disciplinary documentation, organizational culture, and offboarding.

This individual will manage the administrative process surrounding open positions from the time a hiring need is approved through the selection and onboarding of the successful candidate.

The Human Resources Associate will serve as a primary HR resource for employees and school leadership and will help ensure STAR Academy maintains strong people practices, consistent documentation, professional HR systems, and a healthy organizational culture.

This position does not have primary responsibility for payroll, accounting, employee benefits administration, PTO administration, retirement administration, or other finance functions.

Key Responsibilities

Recruitment and Hiring

• Create and post approved job openings on Indeed and other appropriate recruiting platforms.
• Maintain and update job descriptions and postings in partnership with school leadership.
• Monitor applications and applicant pipelines for active positions.
• Review applications and resumes based upon established qualifications.
• Communicate with candidates throughout the hiring process.
• Schedule and coordinate interviews between candidates and school leadership.
• Send interview invitations, confirmations, reminders, and necessary follow up communication.
• Ensure leadership has resumes and candidate information prior to interviews.
• Maintain organized records of applicants, interviews, candidate status, and hiring decisions.
• Coordinate references, background checks, and required employment screenings.
• Prepare offer documentation and employment agreements as directed by leadership.
• Maintain a pipeline of potential candidates for recurring and anticipated staffing needs.
• Ensure candidates receive a responsive, organized, and professional experience throughout the hiring process.

Employee Onboarding

• Coordinate the onboarding process for all new employees.
• Ensure new hire paperwork and required employment documentation are completed accurately and timely.
• Coordinate employee orientation and introduction to school policies, expectations, systems, and culture.
• Ensure required credentials, certifications, background checks, and employment documents are collected and maintained.
• Maintain standardized onboarding checklists and processes.
• Work with school leadership to ensure new employees experience an organized transition into the school.

Employee Relations

• Serve as a professional and accessible HR resource for employees.
• Respond to employee concerns and HR related questions.
• Support leadership in addressing workplace concerns, employee conflicts, attendance concerns, conduct issues, and other personnel matters.
• Conduct or assist with employee investigations when necessary.
• Maintain clear and confidential documentation regarding employee relations matters.
• Help ensure personnel matters are handled consistently, professionally, and in accordance with school policies.

Performance Management and Employee Accountability

• Coordinate employee performance management processes.
• Support supervisors with documentation of employee performance concerns.
• Prepare and maintain written warnings, corrective action documents, performance improvement plans, and related HR documentation.
• Assist leadership with progressive discipline processes.
• Track performance related follow up dates and required actions.
• Maintain records of employee coaching, corrective action, and performance improvement activities.
• Support employee evaluation processes established by school leadership.

Personnel Records and HR Compliance

• Maintain complete, accurate, confidential, and organized employee personnel files.
• Maintain employee information and employment status changes.
• Track required employment documents, credentials, licenses, certifications, background checks, and acknowledgments.
• Maintain standardized HR forms, templates, checklists, and documentation.
• Ensure personnel files remain organized and audit ready.
• Support compliance with applicable employment laws, regulations, school policies, and charter school requirements.
• Maintain required employment eligibility documentation.
• Maintain an HR compliance calendar to ensure recurring deadlines and requirements are completed.

Policies and Procedures

• Assist school leadership in developing, reviewing, and updating employee policies and procedures.
• Help maintain the employee handbook.
• Communicate HR policies and procedural updates to employees.
• Ensure employees complete required policy acknowledgments.
• Help supervisors consistently administer school HR policies.
• Recommend improvements to HR procedures as the organization continues to grow.

Employee Offboarding

• Coordinate the HR process for employee resignations, terminations, and other separations.
• Conduct or coordinate exit interviews when appropriate.
• Maintain appropriate separation documentation.
• Coordinate with other departments regarding school property, credentials, and system access during employee departures.
• Maintain a standardized employee departure checklist.

Organizational Culture and Employee Experience

• Support leadership in creating a healthy, professional, accountable, and mission aligned workplace culture.
• Support employee recognition, engagement, and retention initiatives.
• Identify recurring employee concerns and organizational trends.
• Assist leadership with initiatives designed to strengthen employee morale, accountability, retention, and organizational effectiveness.

HR Systems and Process Improvement

• Maintain accurate HR information within applicable school systems.
• Create standardized HR workflows and processes.
• Develop checklists, templates, tracking systems, and recurring calendars.
• Identify opportunities to simplify and automate administrative HR processes.
• Maintain organized and secure digital personnel records.
• Prepare HR reports and workforce information requested by school leadership.
• Continuously evaluate HR processes and recommend improvements.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Organizational Leadership, Education Administration, or a related field preferred.
• Three or more years of human resources or people operations experience preferred.
• Demonstrated experience with recruiting, applicant coordination, employee relations, onboarding, personnel documentation, performance management, or HR compliance.
• Experience managing job postings and coordinating interviews strongly preferred.
• Strong written and verbal communication skills.
• Exceptional organization and attention to detail.
• Ability to manage confidential and sensitive employee information with discretion.
• Strong interpersonal skills and ability to work effectively with employees at all levels of the organization.
• Ability to manage multiple priorities, open positions, and deadlines simultaneously.
• Strong judgment and problem solving skills.
• Comfort using technology, recruiting platforms, and HR systems.
• Ability to work independently while partnering closely with school leadership.

Preferred Qualifications

• Experience within a school, charter school, education organization, nonprofit, government agency, or similarly regulated environment.
• Experience using Indeed or other recruiting platforms.
• Experience managing employee relations matters and workplace investigations.
• Experience with performance improvement plans and progressive discipline.
• Experience developing HR policies, procedures, or employee handbooks.
• Knowledge of Tennessee employment requirements.
• Familiarity with educator licensure, credentialing, or school personnel compliance.
• SHRM CP, PHR, or another recognized HR certification is preferred but not required.

The Ideal Candidate

The ideal candidate is relational, professional, and highly organized. This individual enjoys working with people while also ensuring details, documentation, communication, and follow through are handled consistently.

When STAR Academy has a job opening, this person will ensure the position is posted, applications are monitored, candidates are contacted, interviews are scheduled, leadership is prepared, follow up occurs, records are maintained, and the process continues moving through hiring and onboarding.

The ideal candidate handles difficult conversations professionally, protects confidential information, creates strong systems, follows issues through resolution, and understands how effective human resources management contributes to a healthy and successful school culture.

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person