Product Operations Specialist Jobs in Columbia, MD

POSITION TITLE: Product Manager

LOCATION: Maryland (Columbia/Baltimore/Bethesda) or Remote; occasional CMS travel may be required

CLEARANCE: Must be able to obtain a High-Risk Public Trust

COMPANY OVERVIEW

At APV, we’re more than a technology company — we’re a mission-driven powerhouse transforming organizations through advanced technology and human ingenuity. Our expertise spans AI/ML, data architecture, low-code/no-code development, Agile DevSecOps, and cloud services, delivering scalable and meaningful solutions.

In our Emerging Technology Lab, innovation drives progress. Our teams create intelligent chatbots, AI-powered assistants, robotic process automation (RPA), essay graders, and data analytics platforms. If you’re passionate about solving complex challenges and shaping the future, APV is the place for you. Since 2007, we’ve partnered with federal and state agencies to deliver IT, training, and consulting solutions that achieve mission-critical outcomes. Built on accountability, integrity, and quality, we go beyond expectations. With 70+ prime contracts and a proven record of client success, APV continues to grow — and we’re looking for exceptional talent to grow with us.

At APV, we Always Provide Value

POSITION SUMMARY

APV is seeking a Product Manager to support our elite client at CMS on a system modernization and integration project.

DUTIES

• Lead product management for system components supporting CMMI model operations, model participant data, legal and financial framework tracking, dashboards, integrations, and shared services.

• Translate CMMI model policy, operational needs, stakeholder feedback, and user research into product roadmaps, backlog priorities, epics, user stories, acceptance criteria, and release plans.

• Work with CMS Product Owners, CMMI model teams, PACs, learning contractors, APM entities, and technical teams to prioritize enhancements that improve usability, data quality, interoperability, and operational efficiency.

• Support product planning for core system components, dashboards, model-lifecycle integrations, Snowflake data shares, enhanced API layers, AI use cases, and reusable model support services.

• Balance production support, defect resolution, modernization, and innovation needs across sprint cycles and release increments.

• Use data, user feedback, product metrics, operational pain points, and model launch priorities to guide delivery decisions and measure business value.

• Coordinate with the Program Manager, HCD Lead, Technical Lead, QA Lead, security team, and interoperability SMEs to ensure product delivery aligns to CMS expectations and user outcomes.

EDUCATION

• Bachelor's degree in information technology, public health, healthcare administration, business, product management, public policy, or a related field.

REQUIRED QUALIFICATIONS

• Direct experience supporting CMS systems, programs, product owners, or business stakeholders is required.

• Seven or more years of product management, product ownership, business analysis, or software delivery experience in healthcare, government, or large-scale enterprise environments.

• Experience delivering software products at scale in a healthcare and/or government environment, including user research, prioritization, backlog management, and coordination with software engineering teams.

• Demonstrated ability to translate complex business, policy, data, and operational needs into implementable software requirements with clear acceptance criteria.

• Experience supporting Agile teams using Jira, Confluence, Mural, GitHub, Microsoft Teams, or similar product and collaboration tools.

• Strong analytical and communication skills with the ability to work across business users, technical teams, security stakeholders, data consumers, and program leadership.

• Must be able to obtain and maintain a High-Risk Public Trust or equivalent federal client access. This role supports sensitive federal programs and involves elevated access to systems and data.

• Position requires the current ability to obtain and maintain required access without interruption in alignment with long-term program needs.

• Must be authorized to work in the United States without employer sponsorship now or in the future.

PREFERRED QUALIFICATIONS

• CMMI model operations, APMs, ACOs, value-based care, QPP, RMADA, model participants, or healthcare payment/delivery model experience is preferred.

• Experience with systems involving MINT, eDFR, CDX, ACO-MS, QPP, PECOS, IDRC, MDM, EFT/MFT, FFS Shared System Maintainers, PACs, APM entities, or comparable enterprise healthcare data exchanges.

• Experience with dashboards, analytics, data quality, Snowflake/data shares, APIs, user identity/access workflows, and customer support improvement.

• CSPO, SAFe POPM, Pragmatic, AIPMM, CSM, PMI-ACP, or similar product or Agile certification.

ABOUT APV

APV is an Equal Employment Opportunity employer. All qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or marital status.