Product Operations Specialist Jobs in Columbus, OH

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The Manager of Product role will play a critical role in supporting the Resources for Living (RFL) program, during one of Aetna Health’s largest and most complex digital transformations within Mental Wellbeing and Connected Care. During the migration, this role will be focused on project tracking, data analysis, risk management, dependency coordination, and executive reporting. The role will help ensure the program is operating with clarity, transparency, and discipline across product, engineering, business, and leadership teams.

Post‑launch, this role will focus on day‑to‑day support for the live RFL platform. This will include operational reporting, feature performance analysis, business insights, intake analysis, and continuous improvement support as the platform scales across employer groups and member populations. This role is highly cross‑functional and requires strong analytical skills, organization, communication, and the ability to translate complex program and product data into clear insights and recommendations.

Key Responsibilities

• Support the RFL re‑platforming program through structured project tracking, milestone management, and dependency coordination.
• Maintain and continuously update integrated project plans, including platform build, migration waves, business readiness, and operational readiness.
• Track key migration readiness indicators (feature readiness, testing status, pilot readiness, risks, and mitigations).
• Own status reporting for leadership, including executive summaries, dashboards, and weekly/bi‑weekly updates.
• Track and manage risks, issues, and decisions, ensuring visibility and follow‑through across teams.
• Partner with Product Managers, Engineering, Analytics, and Business teams to ensure alignment on scope, priorities, and timelines.
• Monitor and analyze usage, engagement, and adoption metrics across web and native experiences.
• Develop and maintain operational dashboards tracking performance, feature utilization, and business KPIs.
• Analyze trends, anomalies, and opportunities, and surface insights to Product, Business, and Leadership teams.
• Support business intake analysis, helping evaluate requests, enhancements, and operational needs.
• Identify opportunities for process improvement, automation, and reporting efficiency.
• Facilitate alignment across Product, Engineering, Business, Operations, and Analytics teams.
• Ensure consistency in how progress, risks, and metrics are tracked and communicated.
• Maintain high standards of organization, documentation, and transparency across the RFL program.

Required Qualifications

• 2+ years of experience in a Business Analyst, Program Analyst, or similar role supporting digital initiatives.
• Strong experience tracking complex projects or programs across multiple teams.
• Excellent analytical skills, with experience working with metrics, dashboards, and reporting.
• Strong written and verbal communication skills, including experience preparing leadership‑level updates.
• Ability to manage ambiguity and operate effectively in fast‑paced, cross‑functional environments.
• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience supporting large‑scale platform launches or migrations.
• Familiarity with Agile / SAFe environments (without acting as a PO).
• Experience working with tools such as Excel, PowerPoint, Jira, Rally, Confluence, or similar.
• Comfort partnering with data/analytics teams to interpret dashboards and KPIs.
• Background in healthcare, benefits, digital platforms, or enterprise technology.
• Experience supporting post‑launch operational analysis or platform optimization.

Education

Bachelor’s degree or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$92,700.00 - $185,400.00

This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 07/15/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.