Entry Level Product Support Specialist Jobs
New grad product support specialist jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on portfolio can matter more than a lengthy resume. Most openings mix on-site, remote, and hybrid settings across Manufacturing, Automotive, and Technology & Software, with employers like Rundoo, Komatsu, and Copart hiring at this level now.
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Showing 5 of 6+ Entry Level Product Support Specialist jobs
- Efficient in using BMC Control-M for scheduling jobs.
- Efficient in using BMC Control-M for managing batch jobs.
- Efficient in using BMC Enterprise Manager for scheduling batch jobs.
- Efficient in using BMC Enterprise Manager or managing batch jobs.
- Skill in managing batch workload on AJF for both mainframe and client server applications.
- Expertise in identifying abends and using JCL to fix those abends.
- Capacity to analyze alert messages and/or shout messages to determine severity, and follow escalation procedures when SLA's may be jeopardized.
- Ability to clearly and effectively communicate verbally to support staff when problems develop.
- Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
- Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.
- Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.
- Expert ability to analyze and manage batch workload on AJF for both main frame and client server applications by using both BMC Control-M and EM tools respectively.
- Expert level in identifying and fixing common abends using JCL.
- Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures when SLA's may be jeopardized.
- Ability to clearly and effectively communicate verbally to support staff when problems develop.
- Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
- Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing
- Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.
- Familiarity with ServiceNow Incidents & Tasks.
- Efficient in using BMC Control-M for scheduling jobs.
- Efficient in using BMC Control-M for managing batch jobs.
- Efficient in using BMC Enterprise Manager for scheduling batch jobs.
- Efficient in using BMC Enterprise Manager or managing batch jobs.
- Skill in managing batch workload on AJF for both mainframe and client server applications.
- Expertise in identifying abends and using JCL to fix those abends.
- Capacity to analyze alert messages and/or shout messages to determine severity, and follow escalation procedures when SLA's may be jeopardized.
- Ability to clearly and effectively communicate verbally to support staff when problems develop.
- Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
- Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.
- Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.
- Expert ability to analyze and manage batch workload on AJF for both main frame and client server applications by using both BMC Control-M and EM tools respectively.
- Expert level in identifying and fixing common abends using JCL.
- Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures when SLA's may be jeopardized.
- Ability to clearly and effectively communicate verbally to support staff when problems develop.
- Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
- Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing
- Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.
- Familiarity with ServiceNow Incidents & Tasks.
See All 6 Entry Level Product Support Specialist Jobs
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Find JobsEntry Level Product Support Specialist Job Market
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Top Industries Hiring
- Manufacturing
- Automotive
- Technology & Software
- Mining & Natural Resources
Entry Level Product Support Specialist Jobs: Frequently Asked Questions
How do I get an entry level product support specialist job?
Focus on demonstrating customer-facing experience, even from internships, campus help desks, or volunteer tech support. Employers hiring at this level look for clear communication skills, comfort with ticketing or CRM tools, and the ability to explain technical concepts in plain language. A portfolio of resolved support cases or a brief walkthrough of a product you know well can set you apart from other entry level applicants.
Which companies hire entry level product support specialists?
Companies hiring entry level product support specialists right now include Rundoo, Komatsu, and Copart, based on current listings on Migrate Mate as of September 2026. At this level, hiring covers software companies, consumer technology brands, SaaS platforms, and enterprise services firms that maintain dedicated customer support or product operations teams.
Are there remote entry level product support specialist jobs?
Yes, remote and hybrid options exist at this level, though on-site roles remain common. About 75% of entry level product support specialist openings are remote or hybrid as of September 2026, reflecting steady demand from technology and SaaS employers who have built distributed support teams and are comfortable onboarding junior candidates remotely.
Are these new grad product support specialist jobs?
Yes, these listings include new grad, recent graduate, and junior product support specialist roles. A new grad friendly posting typically welcomes zero to two years of experience and treats internship work, academic projects, or a relevant portfolio as qualifying background. Look for postings that list internships or coursework as acceptable experience rather than requiring prior full-time employment.
Which industries hire the most entry level product support specialists?
Entry Level product support specialist roles concentrate in Manufacturing, Automotive, and Technology & Software, based on current listings on Migrate Mate as of September 2026. These sectors drive entry level hiring because they rely on recurring customer interactions, fast product release cycles, and support teams that regularly bring in junior talent to handle growing user bases.