Production Support Analyst Jobs
Production Support Analyst jobs are open across fintech, banking, healthcare, and enterprise technology, from entry-level to senior and lead, with specializations in incident management, ITSM platforms, and application monitoring. Find a role that fits below and apply directly.
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Business Analyst – Application Production Support
About Blue Rose Consulting Group
Blue Rose Consulting Group is a mission-driven federal contractor dedicated to delivering innovative solutions that support our clients and the communities they serve. People First. Mission Always. We believe exceptional outcomes start with exceptional people, and we are committed to building teams where talented professionals can grow, contribute, and make a meaningful impact.
About the Role
People First. Mission Always.
Location: Washington, DC Region
Work Arrangement: Hybrid – On-site approximately once per week
Clearance Requirement: Secret
Blue Rose Consulting Group is seeking a Business Analyst to join a Tier 3 / Production Support team supporting both desktop and mobile applications.
In this role, you will focus on resolving complex user issues, maintaining seamless application operations, managing support desk tickets, and providing user training to improve application proficiency. You will also manage key client relationships and maintain awareness of the activities and needs of each DPM branch.
The successful candidate will bring strong written and verbal communication skills, adaptability, and the ability to troubleshoot and resolve problems efficiently. Regular communication and proactive engagement with users, stakeholders, and team members will be essential to maintaining high service standards.
Job Responsibilities
Troubleshoot and resolve complex user issues for desktop and mobile applications as part of the Tier 3 / Production Support team.
Manage and track support desk tickets.
Utilize ServiceNow and JIRA to support ticket management and issue tracking.
Provide user training for both desktop and mobile applications.
Help users effectively understand and utilize supported applications.
Maintain and strengthen key client relationships.
Serve as a primary point of contact for assigned client relationships.
Stay informed regarding activities and needs across each DPM branch.
Monitor and report on branch activities and updates.
Communicate regularly and proactively with users, stakeholders, and team members.
Apply strong troubleshooting and problem-solving skills to user and application issues.
Adapt quickly to changing priorities and operational requirements.
Support high service standards across production support activities.
Attend on-site meetings in the Washington, DC region approximately once per week.
Minimum Qualifications
3–5 years of effective written communication experience.
0–2 years of client communication experience.
0–2 years of customer problem-solving experience.
Strong written and verbal communication abilities.
Ability to troubleshoot and resolve user issues efficiently.
Ability to adapt quickly to changing priorities.
Ability to communicate effectively with users, clients, stakeholders, and technical team members.
Ability to support both desktop and mobile application users.
Ability to manage multiple support issues and maintain accurate communication regarding their status.
Must meet the requirement for a Secret security clearance.
Must be based in the Washington, DC region and able to attend on-site meetings approximately once per week.
Preferred Qualifications
Familiarity with ServiceNow.
Familiarity with JIRA.
Experience supporting mobile applications.
Proficiency with Microsoft Office.
Exposure to support desk processes.
Experience with client relationship management.
Experience providing user training through multiple communication channels.
Why Join Blue Rose?
At Blue Rose, you’ll have the opportunity to combine your business analysis, client communication, production support, and problem-solving skills while supporting mission-focused applications and their users. You’ll work directly with users and stakeholders, help resolve complex application issues, provide training, and contribute to maintaining reliable desktop and mobile application services.
People First. Mission Always.
Business Analyst – Application Production Support
About Blue Rose Consulting Group
Blue Rose Consulting Group is a mission-driven federal contractor dedicated to delivering innovative solutions that support our clients and the communities they serve. People First. Mission Always. We believe exceptional outcomes start with exceptional people, and we are committed to building teams where talented professionals can grow, contribute, and make a meaningful impact.
About the Role
People First. Mission Always.
Location: Washington, DC Region
Work Arrangement: Hybrid – On-site approximately once per week
Clearance Requirement: Secret
Blue Rose Consulting Group is seeking a Business Analyst to join a Tier 3 / Production Support team supporting both desktop and mobile applications.
In this role, you will focus on resolving complex user issues, maintaining seamless application operations, managing support desk tickets, and providing user training to improve application proficiency. You will also manage key client relationships and maintain awareness of the activities and needs of each DPM branch.
The successful candidate will bring strong written and verbal communication skills, adaptability, and the ability to troubleshoot and resolve problems efficiently. Regular communication and proactive engagement with users, stakeholders, and team members will be essential to maintaining high service standards.
Job Responsibilities
Troubleshoot and resolve complex user issues for desktop and mobile applications as part of the Tier 3 / Production Support team.
Manage and track support desk tickets.
Utilize ServiceNow and JIRA to support ticket management and issue tracking.
Provide user training for both desktop and mobile applications.
Help users effectively understand and utilize supported applications.
Maintain and strengthen key client relationships.
Serve as a primary point of contact for assigned client relationships.
Stay informed regarding activities and needs across each DPM branch.
Monitor and report on branch activities and updates.
Communicate regularly and proactively with users, stakeholders, and team members.
Apply strong troubleshooting and problem-solving skills to user and application issues.
Adapt quickly to changing priorities and operational requirements.
Support high service standards across production support activities.
Attend on-site meetings in the Washington, DC region approximately once per week.
Minimum Qualifications
3–5 years of effective written communication experience.
0–2 years of client communication experience.
0–2 years of customer problem-solving experience.
Strong written and verbal communication abilities.
Ability to troubleshoot and resolve user issues efficiently.
Ability to adapt quickly to changing priorities.
Ability to communicate effectively with users, clients, stakeholders, and technical team members.
Ability to support both desktop and mobile application users.
Ability to manage multiple support issues and maintain accurate communication regarding their status.
Must meet the requirement for a Secret security clearance.
Must be based in the Washington, DC region and able to attend on-site meetings approximately once per week.
Preferred Qualifications
Familiarity with ServiceNow.
Familiarity with JIRA.
Experience supporting mobile applications.
Proficiency with Microsoft Office.
Exposure to support desk processes.
Experience with client relationship management.
Experience providing user training through multiple communication channels.
Why Join Blue Rose?
At Blue Rose, you’ll have the opportunity to combine your business analysis, client communication, production support, and problem-solving skills while supporting mission-focused applications and their users. You’ll work directly with users and stakeholders, help resolve complex application issues, provide training, and contribute to maintaining reliable desktop and mobile application services.
People First. Mission Always.
See All 36 Production Support Analyst Jobs
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Find JobsProduction Support Analyst Job Market
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Investment & Asset Management
What Employers Look For
The qualifications that appear most often in production support analyst jobs.
- Experience troubleshooting production incidents using monitoring and alerting tools such as Splunk or Dynatrace
- Proficiency with ITSM platforms like ServiceNow for ticket logging, tracking, and escalation
- Strong SQL skills for querying databases to investigate data integrity or processing issues
- Bachelor's degree in computer science, information systems, or a related technical field
- Familiarity with ITIL frameworks and incident, problem, and change management processes
- Scripting ability in Python, Bash, or PowerShell to automate recurring support tasks
Tips for Your Production Support Analyst Job Search
Tailor your resume to incident metrics
Hiring managers for production support analyst roles want to see concrete impact, so list mean time to resolution, ticket volume handled, and uptime improvements you contributed to rather than just naming the tools you used.
Highlight on-call and shift experience
Many production support analyst postings require 24/7 coverage availability. Call out any rotating on-call schedule, overnight shift, or weekend escalation experience you have so recruiters know you fit their coverage model.
Apply early to roles that fit
Migrate Mate lists production support analyst openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by monitoring stack
Filter openings by the tools you know best, whether Splunk, Dynatrace, PagerDuty, or ServiceNow. Applying to roles where your exact stack matches the job description puts your resume in a much stronger position from the start.
Prepare a war story for your interview
Interviewers for production support analyst positions almost always ask you to walk through a major incident you resolved. Prepare one clear example with the problem, your diagnostic steps, the fix, and the follow-up action you took to prevent recurrence.
Negotiate on-call compensation separately
Production support analyst roles often include an on-call stipend or overtime structure that is not reflected in the base offer. Ask explicitly about how on-call hours are compensated before you accept so you can compare offers accurately.
Production Support Analyst Jobs: Frequently Asked Questions
Which companies are hiring the most production support analysts?
Citi, BNY, and JLL are hiring the most production support analysts right now, with openings concentrated in California, Florida, and New York, based on current listings on Migrate Mate as of November 2026. Financial services firms and large technology companies tend to post the highest volumes year-round given their continuous production environments.
How many production support analyst jobs are remote?
About 74% of production support analyst openings are fully remote or hybrid as of November 2026, though fully remote roles are more common for application support and monitoring work than for roles requiring hands-on data center or infrastructure access. Hybrid schedules tied to on-call rotations are the most frequent arrangement.
How do you become a production support analyst?
Start by building a foundation in IT support, systems administration, or software QA, where you gain hands-on exposure to production environments. Learn SQL for database querying and pick up at least one monitoring tool like Splunk or Datadog. Earning an ITIL Foundation certification signals that you understand incident and change management processes, which most employers expect from day one.
Can you get a production support analyst job with little experience?
Yes, entry-level production support analyst roles exist, and employers filling them focus on troubleshooting ability and tool familiarity more than years of experience. Build hands-on skills through personal lab projects, open-source contributions, or coursework that covers SQL, Linux command-line basics, and log analysis. Internships or helpdesk roles that exposed you to ticketing workflows also translate directly and strengthen an entry-level application.
What does the production support analyst interview process look like?
Most processes run three to four stages: an initial screening call with a recruiter, a technical phone interview covering SQL, scripting, and incident triage scenarios, and a panel interview where you walk through a real incident you resolved. Some employers add a take-home exercise asking you to diagnose a simulated production failure using log samples or a SQL dataset before the final round.
Where can I find and apply to production support analyst jobs?
You can find and apply to production support analyst jobs on Migrate Mate, which lists current openings from across the United States in one place. Search the listings, find roles that match your experience and preferred location or remote arrangement, and apply directly to each one that fits.
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