Program Coordinator Jobs in San Francisco, CA

About St. Anthony’s

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans. Everyone who comes through our doors joins the St. Anthony's team and helps us create a future where all people flourish.

Principal Responsibility

Under the direct supervision of the Sr. Dining Room Community Manager, the Program Coordinator provides administrative and instructional support for all areas of the Tenderloin Technology Lab (TTL). The TTL offers direct services to homeless and low-income adults as well as other nonprofit providers through classroom instruction, one-on-one tutorials, self-paced tutorials, a drop-in computer lab, and other related projects. The Program Coordinator must demonstrate performance by adhering to established policies and procedures exhibiting the defined characteristics associated with attendance and punctuality.

Major Duties

• Maintain a calm, welcoming, and friendly atmosphere for clients who are in the program.
• Responsible for operation of front desk: answer phone and front door inquiries, schedule appointments for clients and staff; interact with all clients of the program.
• Initial troubleshooting for the drop-in lab and classroom.
• Maintain Efforts to Outcomes in Salesforce database.
• Assist Manager in the overall coordination of the Tech Lab volunteer program including recruitment, orientation, training, and scheduling of volunteers for the Tech Lab.
• Maintain the volunteer database (Salesforce), other files and volunteer program systems.
• Attends and participates in relevant meetings: SAF Volunteer Coordination, Tech Lab Staff meeting, Direct Service Providers, Foundation-wide, etc.
• Perform outreach, correspond, and maintain relations with other organizations.

• Lead the planning and coordination of special events, including Tech Fairs, holiday parties, workshops, and community activities.

• Oversee the planning and implementation of new technology initiatives in collaboration with external partner organizations.

• Research, develop, and implement special projects, workshops, and events independently.
• Manage office supply inventory and ordering for the Tech Lab.

• Provide administrative support for inventory of office supplies.
• Perform basic case management and referrals for TTL clients.
• Assist and work with all members of the TTL in furthering the goals of the program.
• Provide general support to the work unit as directed; working as a part of the TTL team, knowing your presence is an essential function for the team to be successful.
• Adhere to the guidelines of the SAF Safety Program.
• Comply with SAF goals and the SAF Statement of Values.

Minimum Qualifications

• 3-4years related work experience, preferably in a social service setting.
• AA/BA or equivalent work experience.

• Experience using an integrated database.

• Excellent interpersonal, written and verbal communication skills; strong crisis and conflict de-escalation skills.
• Bi-lingual preferred (English/Spanish).
• Experience or ability working with diverse and low-income populations.
• Strong computer skills (MS Word, Excel, Publisher, Photoshop, social media, and Salesforce
• Ability to train clients in basic computer skills, including internet and email.
• Familiarity with maintaining a computer network.
• Ability to work with minimal supervision in a fast-paced, multi-tasking environment.
• Ability to be polite, tactful, and firm with program participants.
• Excellent work habits: punctual, reliable, cooperative, and team-oriented.
• Commitment to the St. Anthony Foundation Statement of Values and desire to work for a social service agency serving those who are homeless and low-income.

St. Anthony’s has a diverse workforce, welcoming all ethnicities, faith backgrounds, and worldviews. We are also proudly Catholic. Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society where all persons flourish.

People of color, differently-abled people, LGBT, and folks with lived experience are strongly encouraged to apply.

St. Anthony's is proud to be an Equal Employment Opportunity Employer. We value diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.

St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.

Behaviors

• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.