Program Manager Jobs in Canton, MA

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

The Sr Program Manager, HCS Strategy & Operations, is responsible for leading the development, execution, and management of complex, high‑priority programs and initiatives across Healthcare Services (HCS). This role focuses on driving programmatic support for Care Management, Utilization Management, and Behavioral Health, ensuring strategic business initiatives are translated into clear execution plans, implemented effectively, and delivered with discipline and consistency. The Sr Program Manager partners closely with HCS and cross-functional leadership to advance enterprise priorities, including initiatives influenced by state and federal regulatory requirements. Programs typically span multiple business areas, lines of business, and may involve collaboration with internal stakeholders, external partners, and regulatory entities.
This role is accountable for managing initiatives of the highest complexity, risk, and visibility, requiring strong program leadership, proactive risk identification, and coordination across a highly matrixed environment. The Sr Program Manager drives alignment, ensures effective communication, and maintains momentum across competing priorities. In addition, this role plays a key part in translating strategy into execution, identifying opportunities to improve how work is delivered, and enabling organizational readiness for change. The Sr Program Manager must be able to conceptualize the impact of change, recommend new ways of working, and support the HCS organization in achieving sustainable outcomes.

Job Description

DUTIES/RESPONSIBILITIES – what you will be doing (top five):

• Overall program ownership and management key programs, focusing on both short-term initiatives and long-term strategic direction and objectives for the programs.
  • Management/oversight of program managers and cross-functional programs, processes, and workflows within Point32Health that support and service the programs and key initiatives;
  • Proactive and solutions-oriented management of program operations and integration issues, requiring the ability conceptualize and envision the impact of change, and propose new ways to do business to better meet the needs of the internal department and external stakeholders.
• Highest level program manager for projects applying project management expertise to ensure that workflows, processes, risks, communications, resources, and quality are managed appropriately within Point32Health to support programs and projects, at various levels (for example, business and regulatory levels).
  • Determines needs and defines, plans, and directs implementation plan;
  • Identifies risk within the context of the broad project and accurately estimates and plans resource usage accordingly;
  • Ensures that Point32Health’s established project management tools, processes, standards, and techniques are followed;
  • Oversees department staff contributing to highly critical projects;
  • Exercises judgment to make decisions, or to raise issues to the appropriate level in a timely manner;
  • Evaluates the cost and feasibility of multiple options/alternatives to resolve project issues and to make recommendations on those issues that best meet both program and corporate Point32Health objectives;
  • Manages project communications and interface with internal and external constituents to ensure that the program and project goals are met.
• Lead work effort to implement strategic and business initiatives.
  • Develop, coach, and retain high-performance project management staff;
  • Oversee staff to develop processes and systems to ensure high quality, consistent project management to ensure programmatic excellence;
  • Monitor, control, report, and present status of all elements of program and budgets;
  • Coach and mentor department staff to reinforce existing synergies and forge new working relationships across the company.
• Other duties and projects as assigned.

QUALIFICATIONS – what you need to perform the job

Certification and Licensure

Education

• Required: bachelor’s degree
• Preferred: master’s degree

Experience

• Required: (minimum) 5-7 years of professional experience
• Preferred: 10 or more years’ business or industry experience. 8 + years of program management experience, including leading the most cross -functional high-level initiatives.
• Significant business process and project management experience related to the implementation of healthcare insurance business applications and products using industry-standard project and program management tools and techniques with established track record.
• A proven ability to meet deadlines is also required.

Skill Requirements

• Ability to thrive in a matrix-management, hands-on environment that demands a consultative approach and solutions that span multiple environments in a business area.
• Outstanding communication and relationship management skills required, including the ability to effectively manage difficult group dynamics to effectively reach a positive outcome; very strong situation leadership skills.
• Excellent human resource management skills, ability to oversee team of project managers as part of the overall program
• Highly developed oral and written communication skills, ability to communicate with and influence internal and external constituents at all levels with confidence.
• Highest level presentation skills including ability to interface and “sell” new programs and changes to existing programs to a broad range of internal and external contacts, as necessary. Ability to interact with confidence with external and Point32Health senior management.
• Strong negotiating, influencing, and advocacy skills, ability to lead others both internally and externally to ensure the success of the program.
• Ability to navigate political issues using advanced organizational (Point32Health) knowledge.
• Must be flexible and a proponent/champion of change, able to conceptualize and envision the impact of change, and propose new ways to do business.
• Must be an accomplished multi-disciplinary team-leader and team-builder with hands-on style. Ability to lead teams whose members have diverse professional and educational backgrounds, and to effectively manage difficult group dynamics to effectively reach a positive outcome.
• Ability to balance strong leadership on day-to-day program management and significant issues while also aligning with program director’s broader needs and vision for the program.
• Ability to present technical information in a way that establishes rapport, persuades others, and gains understanding.
• Requires the ability to maintain effective and productive peer relationships. Must have the ability to motivate fellow employees by fostering team spirit, an attitude of cooperation, and a commitment to the organization. Requires well-developed interpersonal skills to act in the capacity of liaison to the user community.
• Possess strong influencing and situational leadership skills with the ability to manage and motivate both direct and non-direct reports. Must have a demonstrated ability to obtain the confidence and trust of non-reports, resulting in high commitment and cooperation.

WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

$116,171.17 -$174,256.75

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage

• Retirement plans

• Paid time off

• Employer-paid life and disability insurance with additional buy-up coverage options

• Tuition program

• Well-being benefits

• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org