Client Success Manager Jobs in Massachusetts
Client Success Manager jobs in Massachusetts are consistently active, with strong demand concentrated in enterprise SaaS, fintech, healthtech, and professional services, at levels from entry-level customer success associate through senior and strategic account management. Boston and Cambridge anchor the bulk of hiring, with Waltham and Burlington adding significant volume through their Route 128 technology corridors, and well-established employers such as HubSpot, Salesforce, and Wayfair maintaining steady client success headcount in the region. The most in-demand specialties are B2B SaaS onboarding, renewal management, and enterprise account health. Find a role that fits below and apply directly.
Find Client Success Manager JobsOverview
Showing 5 of 11+ Client Success Manager jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
What You Will Do
- Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews.
- Serve as the internal voice of the client to champion enhancements and program needs that improve the experience.
- Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations to support client and program needs.
- Navigate a dynamic, entrepreneurial team in an evolving space while balancing communication, stakeholder management, and timelines.
Required Qualifications
- 2-3 years of experience working on cross-functional teams or in a client facing relationship centric role
- Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes
- Strong communication skills with ability to synthesize and present insights
- Ability to analyze and interpret data using Excel and other data systems
- Ability to travel on a limited basis (10-15%)
Preferred Qualifications
- 1-2 years as a client lead in a consulting, project management, or provider/payor functions
- Experience with Medicare/Medicaid products
Education
Bachelor’s degree or equivalent experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $122,400.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 11/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
What You Will Do
- Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews.
- Serve as the internal voice of the client to champion enhancements and program needs that improve the experience.
- Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations to support client and program needs.
- Navigate a dynamic, entrepreneurial team in an evolving space while balancing communication, stakeholder management, and timelines.
Required Qualifications
- 2-3 years of experience working on cross-functional teams or in a client facing relationship centric role
- Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes
- Strong communication skills with ability to synthesize and present insights
- Ability to analyze and interpret data using Excel and other data systems
- Ability to travel on a limited basis (10-15%)
Preferred Qualifications
- 1-2 years as a client lead in a consulting, project management, or provider/payor functions
- Experience with Medicare/Medicaid products
Education
Bachelor’s degree or equivalent experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $122,400.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 11/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 11 Client Success Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Client Success Manager JobsClient Success Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Client Success Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
What Massachusetts Employers Look For
The qualifications that appear most often in client success manager jobs across Massachusetts.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of customer-facing account management or client success experience
- Demonstrated ability to manage a portfolio of B2B accounts and drive retention
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for executive-level client interaction
- Familiarity with SaaS product onboarding, renewals, or expansion revenue processes
Client Success Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a client success manager in Massachusetts?
Client success manager roles in Massachusetts do not require a state-issued license or exam. Most employers look for a bachelor's degree in business, communications, or a related field, combined with experience in a customer-facing role such as account management, support, or sales. Massachusetts's dense SaaS and healthtech sectors mean candidates with vertical-specific knowledge, such as familiarity with healthcare software or financial platforms, have a meaningful edge when applying to Boston-area employers.
Which companies hire client success managers in Massachusetts?
Employers hiring client success managers in Massachusetts right now include CVS Health, ADRM, and Navan, based on current listings on Migrate Mate as of November 2026. Massachusetts's concentration of enterprise software, life sciences technology, and financial services firms means client success demand is distributed across a wide range of established mid-size and large organizations headquartered in and around Boston.
Which Massachusetts cities have the most client success manager jobs?
Boston, Newton, and Woburn have the most client success manager openings in Massachusetts. Boston and Cambridge drive the largest share because of their dense SaaS, biotech, and fintech headquarters, while Waltham and Burlington attract consistent volume from the established enterprise technology companies that line the Route 128 corridor, which has historically served as a second hub for Massachusetts's technology workforce.
Are there remote client success manager jobs in Massachusetts?
Yes, and more than most fields. About 88% of client success manager openings tied to Massachusetts are remote or hybrid as of November 2026, reflecting how naturally the role suits distributed work. Responsibilities such as onboarding calls, quarterly business reviews, and renewal conversations translate well to video and asynchronous communication, making fully remote arrangements common at Massachusetts SaaS companies even for mid-senior roles.
How can I get hired as a client success manager in Massachusetts with little or no experience?
The most realistic entry path is a customer support or technical support role at a Massachusetts SaaS or healthtech company, which builds the product knowledge and client communication skills that hiring managers look for. Employers such as HubSpot and Wayfair run structured associate and new-grad programs that move people from support into client success. A Salesforce Administrator credential or a HubSpot Service certification adds concrete credibility and is widely recognized by Boston-area employers evaluating candidates without direct client success titles.
Where can I find and apply to client success manager jobs in Massachusetts?
You can find and apply to client success manager jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings across industries and seniority levels. Find a role that fits and apply directly through the listing.
See All 11 Client Success Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Client Success Manager Jobs