Client Success Manager Jobs in California
Client Success Manager jobs in California are among the most active in the country, with strong demand concentrated in SaaS, enterprise technology, and financial services and openings at every level from entry-level associate to senior strategic accounts. The largest hiring markets are San Francisco, Los Angeles, and San Diego, where companies like Salesforce, Google, and Adobe maintain significant California operations and hire client success managers consistently. The most in-demand specialties are enterprise account management, onboarding and implementation, and customer retention for B2B software platforms. Find a role that fits below and apply directly.
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Showing 5 of 38+ Client Success Manager jobs
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
- Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements.
- Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.
- Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.
- Guide clients as they transition from implementation to ongoing account management.
- Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience.
- Promote use of the Customer Community for support cases, product updates, knowledge resources, and training.
- Collaborate with Customer Success to address product issues and performance concerns.
- Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies.
- Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director.
- Monitor product usage to ensure expected return on investment and alignment with client goals.
- Provide best‑practice recommendations and configuration guidance to improve client outcomes.
- Gather and support NPS survey participation and use feedback to inform improvements.
- Maintain client documentation and account insights in Salesforce.
- Meet all performance metrics and KPIs for assigned accounts.
Qualifications
- Healthcare Claims experience is highly beneficial
- Bachelor's degree or equivalent experience
- 4+ years experience in the healthcare IT industry
- Provider-based background recommended
- Proficient in Salesforce
- Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality
- Understanding of the Healthcare Revenue Cycle
- Team player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
- Flexible in working with changing needs of organizations
- High degree of polish appropriate for meeting with clients
- Travel up to 30% required
Additional Information
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
- Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements.
- Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.
- Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.
- Guide clients as they transition from implementation to ongoing account management.
- Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience.
- Promote use of the Customer Community for support cases, product updates, knowledge resources, and training.
- Collaborate with Customer Success to address product issues and performance concerns.
- Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies.
- Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director.
- Monitor product usage to ensure expected return on investment and alignment with client goals.
- Provide best‑practice recommendations and configuration guidance to improve client outcomes.
- Gather and support NPS survey participation and use feedback to inform improvements.
- Maintain client documentation and account insights in Salesforce.
- Meet all performance metrics and KPIs for assigned accounts.
Qualifications
- Healthcare Claims experience is highly beneficial
- Bachelor's degree or equivalent experience
- 4+ years experience in the healthcare IT industry
- Provider-based background recommended
- Proficient in Salesforce
- Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality
- Understanding of the Healthcare Revenue Cycle
- Team player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation
- Flexible in working with changing needs of organizations
- High degree of polish appropriate for meeting with clients
- Travel up to 30% required
Additional Information
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
- Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html
At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others.
Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
See All 38 Client Success Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Client Success Manager JobsClient Success Manager Jobs by City in California
Where California roles are concentrated, by current openings.
Client Success Manager Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Tatari8
- Brown and Caldwell3
- World Wide Technology3
- Ernest2
- Gallagher2
Top Industries Hiring
- Technology & Software11
- Marketing & Advertising7
- Consulting & Professional Services6
- Insurance4
- Accounting & Auditing2
What California Employers Look For
The qualifications that appear most often in client success manager jobs across California.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of customer-facing account management or client success experience
- Demonstrated ability to manage a portfolio of B2B software or SaaS accounts
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for executive-level client interactions
- Experience collaborating cross-functionally with sales, product, and support teams
Client Success Manager Jobs in California: Frequently Asked Questions
How do you become a client success manager in California?
Client success management in California requires no state-issued license or exam. Most California employers expect a bachelor's degree in business, communications, marketing, or a related field, combined with direct experience in account management, customer support, or SaaS operations. Certifications such as the Customer Success Association's CSM credential can strengthen a candidacy. California's concentration of enterprise technology companies means familiarity with subscription-based business models is a consistent expectation in hiring decisions.
Which companies hire client success managers in California?
Employers hiring client success managers in California right now include Tatari, Brown and Caldwell, and World Wide Technology, based on current listings on Migrate Mate as of June 2026. California's density of B2B software and cloud infrastructure companies means client success hiring stays consistent across both large enterprise employers and growth-stage SaaS firms headquartered in the Bay Area and Los Angeles.
Which California cities have the most client success manager jobs?
Los Angeles, San Francisco, and Walnut Creek have the most client success manager openings in California. San Francisco leads because of its concentration of enterprise SaaS and cloud technology headquarters, while Los Angeles draws hiring across media technology, fintech, and digital health, and San Diego contributes strong demand through its cybersecurity and life-sciences software sectors.
Are there remote client success manager jobs in California?
Yes, and more than most fields. About 55% of client success manager openings tied to California are remote or hybrid as of June 2026, reflecting how naturally the role translates to video calls, shared dashboards, and async communication tools. Strategic enterprise roles with regular executive business reviews are most likely to require at least hybrid presence, while mid-market and commercial accounts are frequently managed fully remotely.
How can I get hired as a client success manager in California with little or no experience?
The most realistic entry path is moving from a customer support, sales development, or technical support role into a junior or associate client success position. Large California-based technology companies including Salesforce, Adobe, and ServiceNow run associate CSM and onboarding specialist programs that are designed for candidates without direct client success experience. Building proficiency in Salesforce or Gainsight and earning a recognized customer success certification gives candidates a concrete edge when applying to entry-level openings at California SaaS employers.
Where can I find and apply to client success manager jobs in California?
You can find and apply to client success manager jobs in California on Migrate Mate, which lists current California openings updated on an ongoing basis. Find roles that fit your experience, location preference, and industry and apply directly to the employers posting them.
See All 38 Client Success Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find Client Success Manager Jobs