Client Success Manager Jobs in New York

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2025)

Day to Day

This role is a hybrid position, requiring Tuesdays and Wednesdays in-office in our New York City location.

In this role, you’ll model best-in-class client engagement, setting a high bar for service quality, communication, and measurable outcomes. You’ll operate with proactive outreach and live conversations for complex needs, delivering data-backed recommendations that drive long-term value. Partnering closely with Sales, you’ll support strategic account planning, join client calls, surface revenue and product opportunities, and ensure seamless coverage when Sales is unavailable.

You’ll manage daily execution against key performance metrics, champion adoption of business changes, and share actionable feedback with leadership. With strong product and process expertise, you’ll uphold rigorous documentation standards, SLA adherence, and disciplined follow-through. You’ll also co-host weekly team meetings, alternate 1:1s with team members, and provide ad-hoc guidance on product and process questions to support consistent team performance.

Responsibilities

• Set and uphold excellence standards in client service, consistently exceeding expectations and modeling trusted-partner behaviors.
• Coach and develop team members via constructive feedback, performance inputs, and alignment on goals, training, and activities.
• Monitor team workload and queue health; act as the first point of escalation and drive a solutions-oriented approach.
• Partner cross-functionally with Sales to identify revenue opportunities, hiring, and revenue outcomes.
• Promote culture and knowledge sharing across segments/markets; provide coverage for peers and help the director when managers are unavailable.
• Participate in recruitment and onboarding; interview candidates, provide clear feedback, and help new-hire ramp-up plans.

Skills/Competencies

• Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience.
• Related experience may include B2B or B2C relationship management, Tech, Account Management, Recruitment/Staffing, HR Tech, Ad/Media Agency, Customer Success, or servicing internal/external customers.
• Consistently meets or exceeds Client Success KPIs and productivity metrics; sets an exceptional performance example for the broader team.
• Provides informal leadership by guiding peers, directing work toward team goals, and modeling best practices.
• Autonomously oversees and resolves standard client escalations without manager assistance.
• Demonstrates proven relationship management and churn prevention skills while effectively engaging clients on new products and features.
• Proactively identifies client pain points and initiates scalable solutions, with a clear interest in pursuing people management as a future career path.

Candidates must additionally meet all of the following requirements:
- Current Indeed employee under the CS Mid Market - Consulting segment
- Must have been in current role for 6 months and not on an active PIP/warning.

Salary Range Transparency

Tier 3 - $35.58 USD - $53.85 USD per hour

Salary Range Disclaimer

The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site, and recruiters can confirm how location is considered for a specific role.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company’s 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year, and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks.

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit our careers page. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.

For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page.

Inclusion & Belonging

Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.

We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.

Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.

Indeed’s Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy, we also want to make you aware of our recruitment specific privacy policy.

Agency Disclaimer

Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.

AI Notice

Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.

Reference ID: 47202