Client Success Manager Jobs in New York
Client Success Manager jobs in New York are among the most active in the country, concentrated in SaaS, financial technology, media, and enterprise software across New York City, Buffalo, and Albany. Demand runs from entry-level associate roles through senior and strategic account positions, with companies like Salesforce, IBM, and Verizon maintaining a consistent hiring presence in the state. The most sought-after specialties in New York are enterprise account management, onboarding and implementation success, and B2B SaaS retention. Find a role that fits below and apply directly.
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Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands and agencies by delivering value through our Chase Offers platform. If you have experience building and leading high performance account management teams, excellent organization and communication skills, and are passionate about growing a new emerging media channel we would love to hear from you.
Job responsibilities
- Build out the Client Success function for Chase Media Solutions
- Lead a team of client success managers and associates to deliver excellent service to clients
- Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets
- Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients
- Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clients
- Implement approach to resolving client issues and escalations
- Develop and maintain a strong understanding of key vertical market trends and customer opportunities
- Represent Chase Media Solutions at events and serve as a brand and business ambassador
Required qualifications, capabilities, and skills
- 5+ years of account management experience within the digital media or performance marketing industry
- 2+ years of account management leadership experience
- Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams
- Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
- Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships
- Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
- Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail
Preferred qualifications, capabilities, and skills
- Vertical expertise in key consumer categories such as grocery, dining, gas & convenience, retail, travel
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Chase Media Solutions harnesses the power of Chase to help brands connect more meaningfully with 80 million Chase customers. Our transaction-based marketing platform leverages first-party data to expertly match businesses with audiences, inspiring valuable relationships that last through the Chase Offers program. As part of Offers & Shopping and Connected Commerce, we drive incremental growth for merchants while helping Chase customers level up how they shop and get more from the brands they love.
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an engaging, consultative client experience for brands and agencies by delivering value through our Chase Offers platform. If you have experience building and leading high performance account management teams, excellent organization and communication skills, and are passionate about growing a new emerging media channel we would love to hear from you.
Job responsibilities
- Build out the Client Success function for Chase Media Solutions
- Lead a team of client success managers and associates to deliver excellent service to clients
- Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets
- Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients
- Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales/marketing strategy, process improvements and product enhancements to better deliver for clients
- Implement approach to resolving client issues and escalations
- Develop and maintain a strong understanding of key vertical market trends and customer opportunities
- Represent Chase Media Solutions at events and serve as a brand and business ambassador
Required qualifications, capabilities, and skills
- 5+ years of account management experience within the digital media or performance marketing industry
- 2+ years of account management leadership experience
- Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams
- Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions
- Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships
- Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment
- Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail
Preferred qualifications, capabilities, and skills
- Vertical expertise in key consumer categories such as grocery, dining, gas & convenience, retail, travel
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
See All 41 Client Success Manager Jobs in New York
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Find Client Success Manager JobsClient Success Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Client Success Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Insurance
- Marketing & Advertising
- Consulting & Professional Services
What New York Employers Look For
The qualifications that appear most often in client success manager jobs across New York.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of client-facing account management or customer success experience
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to manage multiple enterprise accounts simultaneously
- Strong written and verbal communication skills for executive-level client interaction
- Experience with data analysis tools to track client health metrics and renewal risk
Client Success Manager Jobs in New York: Frequently Asked Questions
How do you become a client success manager in New York?
Client success manager roles in New York require no state-issued license or registration. Most New York employers expect a bachelor's degree in business, communications, or a related field, combined with experience in account management, sales, or customer support. New York's SaaS and fintech sectors strongly favor candidates who hold a Certified Customer Success Manager credential from the Customer Success Association, which signals verified competency in the skills New York employers value most.
Which companies hire client success managers in New York?
Employers hiring client success managers in New York right now include DXC Technology, Centivo, and Guidepoint, based on current listings on Migrate Mate as of September 2026. New York's dense concentration of SaaS vendors, financial technology firms, and enterprise software companies means hiring activity stays consistent throughout the year across both the city and surrounding metro areas.
Which New York cities have the most client success manager jobs?
New York, Buffalo, and New York State have the most client success manager openings in New York. New York City dominates because of its massive concentration of SaaS companies, financial services firms, and media technology employers, while Buffalo and Albany contribute openings from regional enterprise software providers, healthcare technology companies, and state government technology vendors that maintain dedicated client success teams.
Are there remote client success manager jobs in New York?
Yes, and more than most fields. About 88% of client success manager openings tied to New York are remote or hybrid as of September 2026, reflecting how naturally the role translates to digital communication tools. The parts of the work most commonly done remotely are onboarding calls, business reviews, and renewal conversations, while executive-level strategic accounts in New York City often still require periodic on-site presence.
How can I get hired as a client success manager in New York with little or no experience?
The most realistic entry path is moving laterally from a customer support, sales development, or account coordinator role at a New York SaaS or fintech company. Large New York employers including Salesforce and IBM run associate customer success programs that accept candidates without direct CSM experience. Building a portfolio of documented client interactions and earning a Certified Customer Success Manager credential strengthens applications significantly. Targeting mid-market or growth-stage companies in New York City's tech corridor is often more accessible than going straight to enterprise teams.
Where can I find and apply to client success manager jobs in New York?
You can find and apply to client success manager jobs in New York on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings to find roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 41 Client Success Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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