Client Success Manager Jobs in Illinois
Client Success Manager jobs in Illinois are highly active, with demand concentrated in SaaS technology, financial services, and healthcare IT, and openings at every level from associate through senior and director. Chicago anchors the market as one of the busiest hiring metros in the country for this role, with Naperville and Schaumburg adding substantial suburban volume tied to enterprise software and insurance headquarters. Well-established Illinois employers such as Salesforce, Morningstar, and Allstate regularly hire client success managers, with the most consistent demand in renewal management, onboarding specialization, and enterprise account management. Find a role that fits below and apply directly.
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Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life.
Position Summary
The Part-Time Field Clinical Specialist serves as a key bridge between healthcare providers, stroke survivors, and Kandu's internal teams, ensuring seamless coordination throughout the recovery journey. This role builds and maintains strong partnerships with hospitals, providers, and care teams, driving adoption of Kandu's technology-enabled solutions, including product education in the field. By facilitating implementation, improving workflows, and delivering hands-on support, the Field Clinical Specialist directly contributes to client success and patient engagement. They serve as the local support representative to provide effective device intake support. Overall, the role plays a critical part in expanding access to care, enhancing recovery outcomes, and advancing Kandu's mission to improve quality of life for stroke survivors.
**CANDIDATES MUST BE LOCATED IN THE CHICAGO, ILLINOIS AREA**
What You'll Do:
- Focus on short- and long-term success of our clients through understanding of client and Kandu partnership goals, building trusted relationships with providers, client care team, providing regular feedback on referral process, and understanding the local landscape regarding expansion partner opportunities.
- Support commercial team activities by providing IpsiHand product education and in-service support to healthcare providers, rehabilitation teams, and patients.
- Identify and execute on IpsiHand EEG signal test event opportunities, including planning, targeted outreach, client and patient scheduling and follow-up.
- Conduct EEG signal tests and fittings, in person.
- Represent Kandu at community-based outreach events, collect new leads, and communicate opportunities to leadership.
- Participate in client status calls and meetings.
- Travel daily to partner sites, with up to 10% overnight regional travel required.
- Facility credentialing may be required - may include TB testing: drug testing, MMR vaccination, Hepatitis B vaccination, varicella (chicken pox) vaccination, and other testing as required by client site.
- Performs other related duties and special projects as assigned. Responsibilities may be adjusted periodically to align with organizational priorities, business needs, and company growth.
What You'll Bring
- Experience as an Occupational Therapist (OTR/L), Physical Therapist (PT/DPT), Certified Occupational Therapy Assistant (COTA), bachelor's degree in Nursing, or a related healthcare discipline, or equivalent clinical experience
- 2-4 years experience in a healthcare setting required
Communication skills, ability to adapt communication based on audience - Experience with health plan benefits and eligibility
- Ability to adapt approach and methods to achieve results in dynamic environments
- Strong comfort level with technology
- Must have reliable transportation (personal vehicle)
- Committed to product knowledge and willingness to learn
- Ability to present information succinctly and effectively
Preferred Qualifications
- 2-4 years experience serving stroke survivors and families preferred
- 2-4 years medical device, healthcare, or digital health sales experience preferred
What We Offer:
- Competitive Compensation ($36-$38/Hour DOE) 20-29 Hours per week
- 401(k) Retirement Savings Plan
- Accrued PTO
- 13 Paid Holidays (Prorated holiday pay based on regularly scheduled hours)
- Monthly Cell Phone Stipend (If Applicable)
- Remote work desk allowance
Please note that the salary information is a general guidance only. Kandu, Inc. considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.
Kandu, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Kandu, Inc. is pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life.
Position Summary
The Part-Time Field Clinical Specialist serves as a key bridge between healthcare providers, stroke survivors, and Kandu's internal teams, ensuring seamless coordination throughout the recovery journey. This role builds and maintains strong partnerships with hospitals, providers, and care teams, driving adoption of Kandu's technology-enabled solutions, including product education in the field. By facilitating implementation, improving workflows, and delivering hands-on support, the Field Clinical Specialist directly contributes to client success and patient engagement. They serve as the local support representative to provide effective device intake support. Overall, the role plays a critical part in expanding access to care, enhancing recovery outcomes, and advancing Kandu's mission to improve quality of life for stroke survivors.
**CANDIDATES MUST BE LOCATED IN THE CHICAGO, ILLINOIS AREA**
What You'll Do:
- Focus on short- and long-term success of our clients through understanding of client and Kandu partnership goals, building trusted relationships with providers, client care team, providing regular feedback on referral process, and understanding the local landscape regarding expansion partner opportunities.
- Support commercial team activities by providing IpsiHand product education and in-service support to healthcare providers, rehabilitation teams, and patients.
- Identify and execute on IpsiHand EEG signal test event opportunities, including planning, targeted outreach, client and patient scheduling and follow-up.
- Conduct EEG signal tests and fittings, in person.
- Represent Kandu at community-based outreach events, collect new leads, and communicate opportunities to leadership.
- Participate in client status calls and meetings.
- Travel daily to partner sites, with up to 10% overnight regional travel required.
- Facility credentialing may be required - may include TB testing: drug testing, MMR vaccination, Hepatitis B vaccination, varicella (chicken pox) vaccination, and other testing as required by client site.
- Performs other related duties and special projects as assigned. Responsibilities may be adjusted periodically to align with organizational priorities, business needs, and company growth.
What You'll Bring
- Experience as an Occupational Therapist (OTR/L), Physical Therapist (PT/DPT), Certified Occupational Therapy Assistant (COTA), bachelor's degree in Nursing, or a related healthcare discipline, or equivalent clinical experience
- 2-4 years experience in a healthcare setting required
Communication skills, ability to adapt communication based on audience - Experience with health plan benefits and eligibility
- Ability to adapt approach and methods to achieve results in dynamic environments
- Strong comfort level with technology
- Must have reliable transportation (personal vehicle)
- Committed to product knowledge and willingness to learn
- Ability to present information succinctly and effectively
Preferred Qualifications
- 2-4 years experience serving stroke survivors and families preferred
- 2-4 years medical device, healthcare, or digital health sales experience preferred
What We Offer:
- Competitive Compensation ($36-$38/Hour DOE) 20-29 Hours per week
- 401(k) Retirement Savings Plan
- Accrued PTO
- 13 Paid Holidays (Prorated holiday pay based on regularly scheduled hours)
- Monthly Cell Phone Stipend (If Applicable)
- Remote work desk allowance
Please note that the salary information is a general guidance only. Kandu, Inc. considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills and internal parity, as well as location, market and business considerations when extending an offer.
Kandu, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
See All 19 Client Success Manager Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Client Success Manager JobsClient Success Manager Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Client Success Manager Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Accounting & Auditing
What Illinois Employers Look For
The qualifications that appear most often in client success manager jobs across Illinois.
- Bachelor's degree in business, communications, marketing, or a related field
- Two or more years of client-facing account management or customer success experience
- Demonstrated experience with CRM platforms such as Salesforce or HubSpot
- Proven ability to manage renewal cycles and drive net revenue retention
- Strong written and verbal communication skills for executive-level stakeholder engagement
- Familiarity with customer success metrics including NPS, CSAT, and churn rate
Client Success Manager Jobs in Illinois: Frequently Asked Questions
How do you become a client success manager in Illinois?
Illinois does not require a state-issued license to work as a client success manager. Most employers in the state look for a bachelor's degree in business, marketing, or a related field, combined with experience in account management, sales, or customer support. Earning a platform certification such as Salesforce Certified Administrator or a Gainsight credential strengthens applications considerably with Chicago-area SaaS and enterprise employers.
Which companies hire client success managers in Illinois?
Employers hiring client success managers in Illinois right now include LeadingIT, SKAI LABS, and CCC Intelligent Solutions, based on current listings on Migrate Mate as of November 2026. Illinois's deep concentration of enterprise software, financial services, and healthcare IT firms means the pipeline of openings from mid-size and Fortune 500 companies remains consistent throughout the year.
Which Illinois cities have the most client success manager jobs?
Chicago, Schaumburg, and Illinois have the most client success manager openings in Illinois. Chicago dominates due to its density of SaaS headquarters, fintech firms, and professional services companies, while Naperville and Schaumburg draw steady demand from enterprise software and insurance companies that have long-established operations along the I-88 technology corridor west of the city.
Are there remote client success manager jobs in Illinois?
Yes, and more than most fields. Client success management is predominantly desk-based and relationship-driven, making it well suited to remote and hybrid arrangements. About 78% of client success manager openings tied to Illinois are remote or hybrid as of November 2026, reflecting how broadly technology-sector employers in the state have normalized distributed work. Renewal management and digital onboarding roles tend to offer the most remote flexibility.
How can I get hired as a client success manager in Illinois with little or no experience?
The most realistic entry path is moving from a customer support or inside sales role at a Chicago-area SaaS or professional services company, where exposure to renewals and account health builds the core skill set employers want. Companies such as Morningstar and mid-size fintech firms in the Loop and River North regularly hire associate customer success representatives as structured entry points. A Salesforce Administrator certification or Gainsight credential visibly bridges the experience gap and carries real weight with Illinois hiring managers.
Where can I find and apply to client success manager jobs in Illinois?
You can find and apply to client success manager jobs in Illinois on Migrate Mate, which lists current openings across the state. Search the listings to identify roles that match your experience level, preferred location, and industry, then apply directly to the ones that fit.
See All 19 Client Success Manager Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Client Success Manager Jobs