Client Success Manager Jobs in Chicago, IL

Position Summary

The Part-Time Field Clinical Specialist serves as a key bridge between healthcare providers, stroke survivors, and Kandu's internal teams, ensuring seamless coordination throughout the recovery journey. This role builds and maintains strong partnerships with hospitals, providers, and care teams, driving adoption of Kandu's technology-enabled solutions, including product education in the field. By facilitating implementation, improving workflows, and delivering hands-on support, the Field Clinical Specialist directly contributes to client success and patient engagement. They serve as the local support representative to provide effective device intake support. Overall, the role plays a critical part in expanding access to care, enhancing recovery outcomes, and advancing Kandu's mission to improve quality of life for stroke survivors.

**CANDIDATES MUST BE LOCATED IN THE CHICAGO, ILLINOIS AREA**

What You'll Do:

• Focus on short- and long-term success of our clients through understanding of client and Kandu partnership goals, building trusted relationships with providers, client care team, providing regular feedback on referral process, and understanding the local landscape regarding expansion partner opportunities.
• Support commercial team activities by providing IpsiHand product education and in-service support to healthcare providers, rehabilitation teams, and patients.
• Identify and execute on IpsiHand EEG signal test event opportunities, including planning, targeted outreach, client and patient scheduling and follow-up.
• Conduct EEG signal tests and fittings, in person.
• Represent Kandu at community-based outreach events, collect new leads, and communicate opportunities to leadership.
• Participate in client status calls and meetings.
• Travel daily to partner sites, with up to 10% overnight regional travel required.
• Facility credentialing may be required - may include TB testing: drug testing, MMR vaccination, Hepatitis B vaccination, varicella (chicken pox) vaccination, and other testing as required by client site.
• Performs other related duties and special projects as assigned. Responsibilities may be adjusted periodically to align with organizational priorities, business needs, and company growth.

What You'll Bring

• Experience as an Occupational Therapist (OTR/L), Physical Therapist (PT/DPT), Certified Occupational Therapy Assistant (COTA), bachelor's degree in Nursing, or a related healthcare discipline, or equivalent clinical experience
• 2-4 years experience in a healthcare setting required
  Communication skills, ability to adapt communication based on audience
• Experience with health plan benefits and eligibility
• Ability to adapt approach and methods to achieve results in dynamic environments
• Strong comfort level with technology
• Must have reliable transportation (personal vehicle)
• Committed to product knowledge and willingness to learn
• Ability to present information succinctly and effectively

Preferred Qualifications

• 2-4 years experience serving stroke survivors and families preferred
• 2-4 years medical device, healthcare, or digital health sales experience preferred

What We Offer:

• Competitive Compensation ($36-$38/Hour DOE) 20-29 Hours per week
• 401(k) Retirement Savings Plan
• Accrued PTO
• 13 Paid Holidays (Prorated holiday pay based on regularly scheduled hours)
• Monthly Cell Phone Stipend (If Applicable)
• Remote work desk allowance