Client Success Manager Jobs in New Jersey
Client Success Manager jobs in New Jersey are in strong demand, concentrated in technology, financial services, life sciences, and enterprise software sectors, with openings at every level from associate client success coordinator through senior and director-level positions. The heaviest hiring activity centers on Newark, Jersey City, and Princeton, where companies like Johnson & Johnson, Cognizant, and Prudential Financial maintain large operations and regularly staff client-facing account teams. The most sought-after specialties in New Jersey are SaaS platform management, healthcare technology client success, and B2B enterprise account retention. Find a role that fits below and apply directly.
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Regional Client Success Manager, Clinical Track
Carease Health | Growth Department
About the Role
Carease Health is looking for a Regional Client Success Manager (RCSM) to own and grow relationships with regional leadership and C-suite contacts across an assigned multi-state territory. You’ll operate at the group level, reporting to the Chief Growth Officer, and serve as the clinical point of contact for each assigned group. This role is central to our growth strategy: it drives large-group retention, deepens relationships within existing facility groups, and ensures accountability whenever a customer issue escalates to the Growth department. You’ll join an initial team of four to five RCSMs collectively covering approximately 17 states.
What You’ll Do
Manage relationships: Serve as the primary Growth-side contact for regional leadership and C-suite stakeholders, represent Carease at group quarterly meetings, and maintain a master contact list and rotating outreach calendar so every key contact receives at least a quarterly touch. When a facility owner reaches out through an Ambassador, coordinate with the Ambassador and own the follow-through.
Lead Quarterly Business Reviews: Run a structured QBR with each assigned group that recaps services delivered and results achieved, identifies needs Carease couldn’t fulfill along with a plan or referral, and gathers the group’s priorities for the next quarter. Personally address any clinical and quality topics raised.
Provide clinical oversight and quality guidance: Review clinical and quality data (census trends, care outcomes, survey and quality results) ahead of meetings, identify gaps, coordinate with Operations and Clinical leadership on resolution, and advise groups on new service opportunities based on clinical needs.
Drive group growth and retention: Expand Carease’s footprint within existing large groups through additional facilities and services, escalate opportunities through Growth leadership, and protect long-term customer relationships.
Own issue and ticket accountability: Log escalated customer issues in our centralized portal, assign each to the responsible facility and owner, track every ticket to resolution, and hold Operations accountable for follow-through.
Capture feedback and market intelligence: Gather ongoing feedback from regional and C-suite contacts between QBRs, participate in a monthly review with Growth leadership, and feed competitive intelligence into our market-intelligence process.
Report and track performance: Provide monthly updates to the CGO on group health, outreach status, and open issues, using the portal’s group-level view to report full-group performance.
Support conferences and events: Attend state association shows in your territory and national industry shows where relevant, coordinate with Ambassadors and Operational Regional Managers to avoid overlapping outreach, and help invite key contacts to Carease events.
What You Bring
Clinical background required (RN, LPN, or equivalent clinical experience in skilled nursing or post-acute care), sufficient to review quality and care outcomes and speak credibly to clinical questions in group meetings and QBRs
Experience in healthcare account management, client success, or business development; senior living, skilled nursing, or post-acute care experience preferred
Demonstrated ability to manage regional leadership and C-suite relationships across multiple facilities or sites
Strong organizational discipline and comfort working within a CRM or portal-based accountability system
Excellent communication and presentation skills, able to represent the Carease brand professionally with senior audiences
Willingness to travel across a multi-state territory and attend state and national industry conferences
How Success Is Measured
Every key contact receives at least a quarterly touch
A completed QBR is held with every assigned group, covering results, unmet needs, and forward priorities
A consistent monthly review cadence with Growth leadership
Escalated issues are logged, tracked, and resolved to closure through the portal
Clinical or quality gaps are routed to Operations and Clinical leadership and tracked to resolution
Demonstrated growth in facilities and/or services within assigned groups over time
What This Role Needs
This is a relationship-driven, clinically credible role that calls for someone who is comfortable in front of C-suite leaders, sharp on the details, and committed to follow-through. You’ll be the face of Carease for your assigned groups, and your ability to connect clinical insight with business results will shape long-term partnerships.
Apply Now!
INDIH
Regional Client Success Manager, Clinical Track
Carease Health | Growth Department
About the Role
Carease Health is looking for a Regional Client Success Manager (RCSM) to own and grow relationships with regional leadership and C-suite contacts across an assigned multi-state territory. You’ll operate at the group level, reporting to the Chief Growth Officer, and serve as the clinical point of contact for each assigned group. This role is central to our growth strategy: it drives large-group retention, deepens relationships within existing facility groups, and ensures accountability whenever a customer issue escalates to the Growth department. You’ll join an initial team of four to five RCSMs collectively covering approximately 17 states.
What You’ll Do
Manage relationships: Serve as the primary Growth-side contact for regional leadership and C-suite stakeholders, represent Carease at group quarterly meetings, and maintain a master contact list and rotating outreach calendar so every key contact receives at least a quarterly touch. When a facility owner reaches out through an Ambassador, coordinate with the Ambassador and own the follow-through.
Lead Quarterly Business Reviews: Run a structured QBR with each assigned group that recaps services delivered and results achieved, identifies needs Carease couldn’t fulfill along with a plan or referral, and gathers the group’s priorities for the next quarter. Personally address any clinical and quality topics raised.
Provide clinical oversight and quality guidance: Review clinical and quality data (census trends, care outcomes, survey and quality results) ahead of meetings, identify gaps, coordinate with Operations and Clinical leadership on resolution, and advise groups on new service opportunities based on clinical needs.
Drive group growth and retention: Expand Carease’s footprint within existing large groups through additional facilities and services, escalate opportunities through Growth leadership, and protect long-term customer relationships.
Own issue and ticket accountability: Log escalated customer issues in our centralized portal, assign each to the responsible facility and owner, track every ticket to resolution, and hold Operations accountable for follow-through.
Capture feedback and market intelligence: Gather ongoing feedback from regional and C-suite contacts between QBRs, participate in a monthly review with Growth leadership, and feed competitive intelligence into our market-intelligence process.
Report and track performance: Provide monthly updates to the CGO on group health, outreach status, and open issues, using the portal’s group-level view to report full-group performance.
Support conferences and events: Attend state association shows in your territory and national industry shows where relevant, coordinate with Ambassadors and Operational Regional Managers to avoid overlapping outreach, and help invite key contacts to Carease events.
What You Bring
Clinical background required (RN, LPN, or equivalent clinical experience in skilled nursing or post-acute care), sufficient to review quality and care outcomes and speak credibly to clinical questions in group meetings and QBRs
Experience in healthcare account management, client success, or business development; senior living, skilled nursing, or post-acute care experience preferred
Demonstrated ability to manage regional leadership and C-suite relationships across multiple facilities or sites
Strong organizational discipline and comfort working within a CRM or portal-based accountability system
Excellent communication and presentation skills, able to represent the Carease brand professionally with senior audiences
Willingness to travel across a multi-state territory and attend state and national industry conferences
How Success Is Measured
Every key contact receives at least a quarterly touch
A completed QBR is held with every assigned group, covering results, unmet needs, and forward priorities
A consistent monthly review cadence with Growth leadership
Escalated issues are logged, tracked, and resolved to closure through the portal
Clinical or quality gaps are routed to Operations and Clinical leadership and tracked to resolution
Demonstrated growth in facilities and/or services within assigned groups over time
What This Role Needs
This is a relationship-driven, clinically credible role that calls for someone who is comfortable in front of C-suite leaders, sharp on the details, and committed to follow-through. You’ll be the face of Carease for your assigned groups, and your ability to connect clinical insight with business results will shape long-term partnerships.
Apply Now!
INDIH
See All 11 Client Success Manager Jobs in New Jersey
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Find Client Success Manager JobsClient Success Manager Jobs by City in New Jersey
Where New Jersey roles are concentrated, by current openings.
Client Success Manager Job Market in New Jersey
A snapshot from current New Jersey openings, updated as new roles post.
Who's Hiring
What New Jersey Employers Look For
The qualifications that appear most often in client success manager jobs across New Jersey.
- Bachelor's degree in business, communications, marketing, or a related field required
- Two or more years of experience in client success, account management, or customer-facing roles
- Demonstrated ability to manage multiple enterprise accounts and maintain client retention goals
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Gainsight
- Strong written and verbal communication skills for executive-level client interactions
- Experience working cross-functionally with sales, product, and implementation teams
Client Success Manager Jobs in New Jersey: Frequently Asked Questions
How do you become a client success manager in New Jersey?
Client success manager roles in New Jersey do not require a state-issued license or credential. Most employers look for a bachelor's degree in business, communications, or a related field combined with relevant customer-facing work experience. Many candidates enter through account coordinator or customer support roles at New Jersey-based technology, financial services, or life sciences companies, then move into client success positions as they build portfolio experience with onboarding and retention outcomes.
Which companies hire client success managers in New Jersey?
Employers hiring client success managers in New Jersey right now include WebMD, Alteva RCM, and PayIt, based on current listings on Migrate Mate as of November 2026. New Jersey's concentration of enterprise technology vendors, insurance carriers, and pharmaceutical companies makes it one of the more consistently active states for this role.
Which New Jersey cities have the most client success manager jobs?
Newark, Hackensack, and Lakewood have the most client success manager openings in New Jersey. Newark and Jersey City drive volume through their financial services and technology firm concentrations, while Princeton draws openings from the life sciences and enterprise software companies headquartered in the Route 1 corridor between Philadelphia and New York.
Are there remote client success manager jobs in New Jersey?
Yes, and more than most fields. About 100% of client success manager openings tied to New Jersey are remote or hybrid as of November 2026, reflecting how well-suited the role is to digital communication and cloud-based account management tools. The most remote-friendly segments are SaaS and enterprise software client success, where ongoing client interaction happens primarily through video calls and platform dashboards rather than in-person meetings.
How can I get hired as a client success manager in New Jersey with little or no experience?
The most realistic entry path is through a customer support or sales development role at a New Jersey-based SaaS or financial services company, then transitioning internally once you have demonstrated retention or upsell outcomes. Large employers in the Princeton and Parsippany corridors frequently post associate client success or onboarding specialist roles that are designed for candidates early in their careers. A Gainsight or HubSpot certification adds credibility when your account management experience is limited.
Where can I find and apply to client success manager jobs in New Jersey?
You can find and apply to client success manager jobs in New Jersey on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that match your background and preferred location, and apply directly to the employers posting them.
See All 11 Client Success Manager Jobs in New Jersey
Find roles in New Jersey that match your experience and apply in just a few clicks.
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