Client Success Manager Jobs in Arizona

INTRODUCTION

Build trusted client partnerships within the commercial HVAC, mechanical, plumbing, and facility services industry.

This Jobot Job is hosted by: Kelsey Bannon

Are you a fit? Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

Salary: $95,000 - $120,000 per year

A bit about us:

We are a leading provider of commercial facility services, partnering with businesses across healthcare, industrial, education, commercial real estate, manufacturing, and mission-critical environments. Our team delivers HVAC, mechanical, plumbing, electrical, and building systems solutions that help clients operate efficiently, minimize downtime, and maintain safe, reliable facilities. Through a commitment to service excellence, technical expertise, and long-term partnerships, we help organizations keep their facilities running at peak performance.

Why join us?

- Join an established organization with a strong reputation in commercial facility services
- Work with a diverse portfolio of commercial and industrial clients across multiple industries
- Collaborate with experienced operations, service, and business development teams
- Play a key role in customer retention, satisfaction, and account growth initiatives
- Enjoy opportunities for professional development and career advancement
- Be part of a culture that values teamwork, accountability, customer service, and continuous improvement
- Competitive compensation, comprehensive benefits, and long-term career stability

Responsibilities

- Serve as the primary relationship manager for assigned commercial service accounts
- Ensure clients receive exceptional service and timely resolution of operational issues
- Coordinate with HVAC, plumbing, electrical, and facility service teams to drive successful service delivery
- Conduct regular client meetings, account reviews, and satisfaction discussions
- Monitor service performance metrics, work order completion, response times, and customer satisfaction
- Proactively identify opportunities to improve client experience and strengthen partnerships
- Support contract renewals, service agreement reviews, and account retention initiatives
- Partner with business development teams to identify account expansion opportunities
- Maintain accurate CRM documentation, account activity, and client communications
- Prepare account performance reports and participate in internal account review meetings
- Facilitate successful onboarding and transition of newly awarded service accounts

QUALIFICATIONS

- Bachelor's degree preferred; equivalent experience considered
- 5+ years of account management, customer success, client relations, facilities management, property management, or service operations experience
- Experience supporting commercial facilities, HVAC service, mechanical services, building operations, construction services, or related industries preferred
- Proven ability to manage multiple client relationships and priorities simultaneously
- Strong communication, presentation, and relationship-building skills
- Experience working cross-functionally with operations and service teams
- Familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems
- Strong organizational skills with exceptional follow-through and attention to detail
- Data-driven approach to performance tracking and customer satisfaction

PERKS

- Competitive base salary plus bonus opportunity
- Medical, dental, and vision coverage
- 401(k) with company match
- Employee ownership program
- Generous PTO and paid holidays
- Professional development and career growth opportunities
- Collaborative, team-oriented culture
- Long-term career stability with an industry-leading organization

Interested in hearing more? Easy Apply now by clicking the "Easy Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy.

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