• Job Tracking ID: 512196-916269

• Job Location: Chandler, AZ

• Job Level: Mid Career (2+ years)

• Level of Education: BA/BS

• Job Type: Full-Time/Regular

• Date Updated: October 27, 2026

• Years of Experience: 2 - 5 Years

• Starting Date: ASAP

Job Description:

About Global Patent Solutions

Global Patent Solutions (GPS) is a U.S.-based intellectual property research and consulting firm. Founded in 2005 by entrepreneurs with experience at the United States Patent and Trademark Office, the company has grown into a trusted partner for law firms, corporations, universities, and government agencies.

“Decisions are only as good as the data on which they rely.”, is at the core of what we do. We are committed to providing our clients with the most accurate, up-to-date and reliable data. We yearn to continuously build the strongest relationships and provide only the best services to our clients.

GPS delivers high-quality, patent research and IP consulting services, including prior art and non-patent literature searches, freedom-to-operate (FTO) analyses, invalidity and infringement studies, portfolio analysis, valuation support, and related consulting. The firm has supported large-scale contracts and serves hundreds of commercial clients worldwide. All work is performed by a 100% U.S.-based team of scientists, engineers, PhDs, former examiners, and technical experts. GPS is focused on responsive, white-glove service and rigorous quality standards.

Role Overview

We are seeking a motivated, self-driven Client Success & Inside Sales Specialist based in the Phoenix metro area. This dual-focus role combines high-touch client service with proactive inside sales. This role will serve as a primary point of contact for clients, deliver quotes and search results, manage HubSpot campaigns, onboard new clients, and actively identify and pursue upsell and new-business opportunities.

The ideal candidate is entrepreneurial, enjoys communicating with clients, and is eager to grow both client relationships and revenue. This role will work closely with technical researchers and the leadership team to solve problems and expand our services with existing and prospective clients.

The Client Success & Inside Sales Specialist will not be responsible for the technical scoping or pricing of searchesyet will will deliver completed quotes, manage client responses, and drive opportunities to expand the relationship. Patent or IP experience is preferred but not required; we will provide training on our services and processes.

Key Responsibilities

• Closely monitor emails in HubSpot and incoming calls for client requests or outreach, and respond within one hour or less during business hours.
• Deliver patent search quotes and estimates (prepared internally) to clients, answer questions, and manage follow-up communication until the project is accepted or resolved.
• Proactively coordinate with internal technical researchers to secure completed quotes on schedule, following up consistently so quotes can be delivered to clients on time.
• Deliver final search results to clients as the primary point of contact, ensuring they are sent on time or sooner whenever possible.
• Onboard new clients to set clear expectations, confirm project details, and ensure a smooth start to the engagement.
• Actively identify and pursue upsell opportunities with existing clients for current and new services.
• Reach out to prospective clients to generate new business and expand GPS’s client base.
• Serve as a primary client contact via phone, email, and video conferencing, and be comfortable appearing on video regularly during client calls rather than remaining off camera.
• Manage HubSpot as the primary CRM, keeping client records accurate, up to date, valid, and clean.
• Design and run HubSpot campaigns to collect feedback, share company updates, and nurture relationships that can lead to additional work.
• Run HubSpot campaigns for prospects when provided the list and the wording.
• Maintain organized records of client interactions, proposals, and campaign results, and share insights with the team.
• Collaborate with internal search teams and leadership to support both client satisfaction and revenue growth.

Key Performance Indicators (KPIs)

Performance will be measured against both client-service and sales metrics, including:

• Response time to client emails, calls, and inquiries (target: within one hour or less during business hours).
• Number of quotes and estimates delivered to clients on time.
• Timeliness of final search result deliveries.
• Volume and success of upsell and new-business outreach (proposals submitted, meetings held, opportunities advanced).
• HubSpot reach-out and feedback campaign results (open rates, response rates, and feedback collected).
• Client satisfaction indicators from feedback and direct interactions.
• Accuracy and cleanliness of client records in HubSpot.
• New client onboarding completion and follow-up.
• Reporting on sales activity, proposals, and client/prospect dispositions.

Experience and Skills:

Requirements

• Minimum of three years of experience in customer service, client success, inside sales, account management, or a similar client-facing role.
• Outgoing, self-motivated personality with excellent verbal and written communication skills; comfortable and effective on the phone, in email, and on video, including appearing on camera frequently during client calls.
• Proven track record of upselling or selling services to existing clients, or generating new business opportunities.
• Demonstrated HubSpot experience managing the CRM, maintaining clean and accurate client data, and setting up and running outreach or email campaigns.
• Strong organizational skills and a track record of rapid, attentive responses to clients.
• Analytical and entrepreneurial mindset, with the ability to identify opportunities and follow through.
• Ability to learn new subject matter quickly (training on patent search services and GPS processes will be provided).
• Based in or willing to work from the Phoenix metro area (Chandler, Arizona).
• Open to occasional in-person client meetings or visits if the need arises (these are rare).

Preferred Qualifications

• Experience in a professional services, consulting, legal support, or research environment.
• Familiarity with intellectual property concepts, patent processes, or technical research services.
• Experience working with an executive or leadership team to develop new approaches or solve client problems.
• Prior use of CRM systems beyond HubSpot or experience with client feedback and sales outreach programs.

***Please include your resume and a short note describing your relevant client communication, HubSpot, and sales or upselling experience.