Public Safety Dispatcher Jobs
Public Safety Dispatcher jobs are open across municipal government, county sheriff offices, fire departments, emergency medical services, and private security, from entry-level call-taker to senior dispatch supervisor, with specializations in 911 communications, multi-agency coordination, and emergency medical dispatch. Find a role that fits from the openings below and apply directly.
Find Public Safety Dispatcher JobsOverview
Showing 5 of 20+ Public Safety Dispatcher jobs
Job ID: 54613
Positions Location: Lansing, MI
Job Description
General Purpose of Job:
To provide a safe, secure and orderly environment so that quality, compassionate, accessible healthcare services can be provided without undue fear for personal safety and the safety of property. Public Safety Operation Center Dispatcher receives requests for Security, Police Authority, security entrance services, Parking, and other types of assistance from the hospital, public, and Sparrow affiliates. The Dispatcher monitors cameras, alarm systems, calls for service and dispatches as appropriate. Dispatchers are a vital link between the hospital and external first responders.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Maintain a safe and secure environment for, and provide assistance to, Team members, Patients, physicians, volunteers and visitors of Sparrow Health System.
- Receiving and analyse all hospital emergency calls as well as non-emergent calls for Sparrow hospital.
- Utilize and demonstrate competency in the use of various security technologies and software applications, CCTV, IP cameras, Alarm Systems, Access Control Systems, ID Badging, Intercom Systems, Radios, Paging Systems - overhead included, code pages and fire and medical gas monitoring.
- Maintain current knowledge of all Sparrow properties and related security technologies to ensure proper response to dispatch calls for service.
- Dispatch, coordinate, direct and ensure an efficient Team member response to fire alarms, code pinks, and chemical spills/leaks, etc.
- Dispatches Officers to disasters by directing officers to help set up Incident Command Center, implementing appropriate facility lockdown and access control and procedures, ensures officers are managing pedestrian and vehicular traffic and, as necessary, ensures decontamination procedures (staging and property collection) has been started by officers and the Emergency Response Team.
- Control/monitor access to Sparrow properties/units in accordance with current policies and procedures. Includes programming access to specific group(s), locking and unlocking buildings/offices remotely, screening of visitors after hours via intercom systems, and monitoring access and alarm systems of off-site properties.
- Document hospital activity and calls of service in the dispatch software. Assign Reports of Investigation for Officers. Track the use of patient restraint devices, forensic patients, etc.
- Provide Visitors with information and direct them appropriately to departments, rooms and functions within the Sparrow Health System. Initiate problem solving when information is lacking (i.e. no doctors name, no paperwork, wrong building, and wrong hospital.)
- Identify the need for and utilize resources skilfully that serve those with language, visual or hearing challenges.
- Use LEIN to run hot files on names, license plates, CPL’s, Officer Safety Caution, OMNI, SOS, PPO’s, and Firearms for Officer interactions and investigations.
- Serves as a role model for consistent demonstration of Sparrow Health System's ICARE values, and respecting the Privacy and Confidentiality of those we serve.
- Responsible for sending mass communication when needed to inform critical information to team members.
Job Requirements
General Requirements
- MI Driver License no restrictions and no excessive traffic violations as defined by H.R. Policy #607.
- Certification in verbal de-escalation Non-Violent Crisis Intervention within 6 months of hire.
- Certification in Basic 911 telecommunications training within 6 months of hire or at first offering.
- Certificate in FEMA IS 100.c, IS – 200.c, IS – 700.b, IS 800.c. within 6 months of hire.
- Must complete Basic LEIN certification within 6 months of hire.
- Must complete Security Awareness Training 1, 2, 3a, 3b within 30 days of hire.
- NOTE: Any applicant who has been convicted of a felony or is under indictment of a felony charge will be disqualified.
Work Experience
- None
Education
- High School Diploma/GED
- Associate Degree in a Social Science program, Law, Emergency Management, Business, Public/Police/Security or Safety Administration and three years’ experience in healthcare security. Preferred.
- Healthcare operator, Security Dispatch or EMS dispatch experience. Preferred.
- De-escalation Training. Preferred.
Specialized Knowledge and Skills
- Excellent written, verbal communication and interpersonal skills. Time management and organizational skills. Self-directed and able to work independently as well as with a team. Ability to make quality, independent decisions as well as being able to be analytical with strong problem solving skills. Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions. Ability to maintain the strictest levels of confidentiality. Ability to listen to others with a sympathetic ear.
- Demonstrates ability to use a computer and multiple software programs including security technology which is an essential role of this position.
- Able to perform in a work environment with high pressure, stressful situations and ever changing circumstances.
- Able to demonstrate skills in unarmed self-defense, as well as verbal de-escalation and perform crisis prevention/intervention.
- Able to read situations and understand the importance of customer service and has the ability to be assertive in enforcement situations.
- Able to demonstrate confidence and authority while remaining calm.
- Knowledgeable in Police Procedures, Federal Law and State of Michigan Law.
- Must be able to complete training and demonstrate proficiency regularly as required by the department.
- Must complete a state and federal fingerprint and background check for access to Criminal Justice Information Services (CJIS).
- Demonstrates the ability to work enthusiastically in a fast-paced stress filled working environment.
- Has the ability to critically think and know when to partner with local police and fire for emergency assistance.
- Has the ability to provide great customer service under any circumstance.
- Excellent written, verbal and interpersonal communication skills.
- Demonstrates professionalism and a positive attitude.
- Trustworthy – Ability to maintain the strictest levels of confidentiality.
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
LI-MA1
Job Family
Service/Support/Skilled Maintenance
Requirements
Shift Variable
Degree Type / Education Level
High School / GED
Status
Full-time
Facility
Sparrow Hospital
Experience Level
New Grad
Job ID: 54613
Positions Location: Lansing, MI
Job Description
General Purpose of Job:
To provide a safe, secure and orderly environment so that quality, compassionate, accessible healthcare services can be provided without undue fear for personal safety and the safety of property. Public Safety Operation Center Dispatcher receives requests for Security, Police Authority, security entrance services, Parking, and other types of assistance from the hospital, public, and Sparrow affiliates. The Dispatcher monitors cameras, alarm systems, calls for service and dispatches as appropriate. Dispatchers are a vital link between the hospital and external first responders.
Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.
- Maintain a safe and secure environment for, and provide assistance to, Team members, Patients, physicians, volunteers and visitors of Sparrow Health System.
- Receiving and analyse all hospital emergency calls as well as non-emergent calls for Sparrow hospital.
- Utilize and demonstrate competency in the use of various security technologies and software applications, CCTV, IP cameras, Alarm Systems, Access Control Systems, ID Badging, Intercom Systems, Radios, Paging Systems - overhead included, code pages and fire and medical gas monitoring.
- Maintain current knowledge of all Sparrow properties and related security technologies to ensure proper response to dispatch calls for service.
- Dispatch, coordinate, direct and ensure an efficient Team member response to fire alarms, code pinks, and chemical spills/leaks, etc.
- Dispatches Officers to disasters by directing officers to help set up Incident Command Center, implementing appropriate facility lockdown and access control and procedures, ensures officers are managing pedestrian and vehicular traffic and, as necessary, ensures decontamination procedures (staging and property collection) has been started by officers and the Emergency Response Team.
- Control/monitor access to Sparrow properties/units in accordance with current policies and procedures. Includes programming access to specific group(s), locking and unlocking buildings/offices remotely, screening of visitors after hours via intercom systems, and monitoring access and alarm systems of off-site properties.
- Document hospital activity and calls of service in the dispatch software. Assign Reports of Investigation for Officers. Track the use of patient restraint devices, forensic patients, etc.
- Provide Visitors with information and direct them appropriately to departments, rooms and functions within the Sparrow Health System. Initiate problem solving when information is lacking (i.e. no doctors name, no paperwork, wrong building, and wrong hospital.)
- Identify the need for and utilize resources skilfully that serve those with language, visual or hearing challenges.
- Use LEIN to run hot files on names, license plates, CPL’s, Officer Safety Caution, OMNI, SOS, PPO’s, and Firearms for Officer interactions and investigations.
- Serves as a role model for consistent demonstration of Sparrow Health System's ICARE values, and respecting the Privacy and Confidentiality of those we serve.
- Responsible for sending mass communication when needed to inform critical information to team members.
Job Requirements
General Requirements
- MI Driver License no restrictions and no excessive traffic violations as defined by H.R. Policy #607.
- Certification in verbal de-escalation Non-Violent Crisis Intervention within 6 months of hire.
- Certification in Basic 911 telecommunications training within 6 months of hire or at first offering.
- Certificate in FEMA IS 100.c, IS – 200.c, IS – 700.b, IS 800.c. within 6 months of hire.
- Must complete Basic LEIN certification within 6 months of hire.
- Must complete Security Awareness Training 1, 2, 3a, 3b within 30 days of hire.
- NOTE: Any applicant who has been convicted of a felony or is under indictment of a felony charge will be disqualified.
Work Experience
- None
Education
- High School Diploma/GED
- Associate Degree in a Social Science program, Law, Emergency Management, Business, Public/Police/Security or Safety Administration and three years’ experience in healthcare security. Preferred.
- Healthcare operator, Security Dispatch or EMS dispatch experience. Preferred.
- De-escalation Training. Preferred.
Specialized Knowledge and Skills
- Excellent written, verbal communication and interpersonal skills. Time management and organizational skills. Self-directed and able to work independently as well as with a team. Ability to make quality, independent decisions as well as being able to be analytical with strong problem solving skills. Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions. Ability to maintain the strictest levels of confidentiality. Ability to listen to others with a sympathetic ear.
- Demonstrates ability to use a computer and multiple software programs including security technology which is an essential role of this position.
- Able to perform in a work environment with high pressure, stressful situations and ever changing circumstances.
- Able to demonstrate skills in unarmed self-defense, as well as verbal de-escalation and perform crisis prevention/intervention.
- Able to read situations and understand the importance of customer service and has the ability to be assertive in enforcement situations.
- Able to demonstrate confidence and authority while remaining calm.
- Knowledgeable in Police Procedures, Federal Law and State of Michigan Law.
- Must be able to complete training and demonstrate proficiency regularly as required by the department.
- Must complete a state and federal fingerprint and background check for access to Criminal Justice Information Services (CJIS).
- Demonstrates the ability to work enthusiastically in a fast-paced stress filled working environment.
- Has the ability to critically think and know when to partner with local police and fire for emergency assistance.
- Has the ability to provide great customer service under any circumstance.
- Excellent written, verbal and interpersonal communication skills.
- Demonstrates professionalism and a positive attitude.
- Trustworthy – Ability to maintain the strictest levels of confidentiality.
University of Michigan Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
LI-MA1
Job Family
Service/Support/Skilled Maintenance
Requirements
Shift Variable
Degree Type / Education Level
High School / GED
Status
Full-time
Facility
Sparrow Hospital
Experience Level
New Grad
See All Public Safety Dispatcher Jobs
Jump back to the full list of openings and apply to any public safety dispatcher role that fits.
Find Public Safety Dispatcher JobsPublic Safety Dispatcher Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- Hartford HealthCare4
- Southern Methodist University4
- West Virginia University2
- Arkansas State University1
- CITY OF SANTA MONICA1
Top Industries Hiring
- Education13
- Healthcare & Medical Services5
- Non-Profit & Social Services4
- Government & Public Sector1
- Science & Research1
What Employers Look For
The qualifications that appear most often in public safety dispatcher jobs.
- High school diploma or GED equivalent with a clean background investigation
- Minimum typing speed of 40 words per minute with high accuracy
- Experience operating a computer-aided dispatch or 911 call-taking system
- Emergency Medical Dispatch certification from IAED or an equivalent accredited program
- Ability to work rotating shifts including nights, weekends, and holidays
- Strong verbal communication skills and the ability to multitask under high-stress conditions
Tips for Your Public Safety Dispatcher Job Search
Tailor your resume to CAD systems
List every computer-aided dispatch system you've used by name, such as Motorola PremierOne, Tyler Technologies, or Spillman. Hiring managers scan for these specifically, and a generic 'dispatch software' line won't get you past the first screen.
Get your EMD certification before applying
Many agencies require Emergency Medical Dispatch certification at hire or within a probationary period. Earning it in advance through IAED or a local accredited program removes a conditional offer risk and signals you're ready to start contributing on day one.
Apply early to roles that fit
Migrate Mate lists public safety dispatcher openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Address background check requirements upfront
Public safety dispatcher roles involve access to sensitive law enforcement databases, so agencies run thorough background investigations. Review your own record before applying and be prepared to disclose anything accurately, since inconsistencies during the polygraph stage are the most common disqualifier.
Prepare for a multi-stage hiring process
Most public safety dispatcher hiring includes a written test, a typing and data-entry assessment, an oral board interview, and a psychological evaluation before a conditional offer. Practice your multitasking and prioritization skills on timed exercises so you perform consistently under pressure during assessments.
Negotiate shift differential and overtime terms
Dispatcher roles almost always involve rotating shifts, nights, and mandatory overtime. Before accepting an offer, ask specifically about shift differential pay, overtime caps, and how schedule rotations are assigned, since these factors vary widely between agencies and directly affect your take-home and quality of life.
Public Safety Dispatcher Jobs: Frequently Asked Questions
Which companies are hiring the most public safety dispatchers?
The companies hiring the most public safety dispatchers right now include Hartford HealthCare, Southern Methodist University, and West Virginia University, with the largest share of openings in Texas, Connecticut, and California, based on current listings on Migrate Mate as of June 2026. County sheriff offices and consolidated 911 communication centers consistently account for a large portion of active openings nationwide.
How many public safety dispatcher jobs are remote?
About 0% of public safety dispatcher openings are fully remote or hybrid as of June 2026, reflecting the hands-on, real-time nature of most dispatch operations. The sub-areas most likely to offer remote arrangements include non-emergency call intake roles and certain private security dispatch positions that do not require access to law enforcement databases.
How do you become a public safety dispatcher?
Start by earning a high school diploma or GED, then complete a certified Emergency Medical Dispatch training program if your target agencies require it. Apply to entry-level call-taker or public safety dispatcher positions and expect to pass a written exam, typing assessment, oral board interview, background investigation, polygraph, and psychological evaluation before being hired. Most agencies provide paid on-the-job training through a structured certification phase once you are onboarded.
Can you get hired as a public safety dispatcher with no experience?
Yes, many agencies hire entry-level public safety dispatchers with no prior dispatch experience as long as you meet baseline requirements like a clean background, minimum typing speed, and strong communication skills. Volunteering with a local fire department, completing an EMD course, or working in a high-volume customer service or crisis hotline role before applying demonstrates the multitasking and composure agencies look for in candidates without direct dispatch history.
What does the public safety dispatcher interview process look like?
The process typically starts with a written aptitude test covering reading comprehension, memory recall, and multitasking scenarios, followed by a timed data-entry and typing assessment. Candidates who pass advance to an oral board interview with a panel of supervisors, then a background investigation, polygraph, and psychological evaluation. The full process can take several months from application to conditional offer, so applying to multiple agencies at once is a practical approach.
Where can I find and apply to public safety dispatcher jobs?
You can find and apply to public safety dispatcher jobs on Migrate Mate, which lists current openings from agencies and employers across the United States. Search the listings to find roles that match your location, shift preferences, and experience level, then apply directly to each opening that fits without leaving the platform.
See All Public Safety Dispatcher Jobs
Jump back to the full list of openings and apply to any public safety dispatcher role that fits.
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