Seasonal Volunteer Support Coordinator

With 138 years of experience, and thousands of lives impacted, UGM supports the Fort Worth community and has lasting impact on our most vulnerable. Join a team where every day you are able to change the world! We impact lives practically and spiritually as a Christ-centered organization.

YOUR MISSION:

As a Seasonal Volunteer Support Coordinator, you'll play a key role in helping create an exceptional volunteer experience during our busiest season of the year. Partnering closely with the Volunteer Manager, this position provides administrative, logistical, and hands-on support to recruit, schedule, welcome, and engage volunteers throughout the Thanksgiving and Christmas seasons. Through thoughtful coordination and a servant-hearted approach, you'll help ensure every volunteer feels valued, equipped, and connected to our mission while supporting the successful execution of holiday programs, events, and community outreach efforts.

This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and finds joy in creating meaningful experiences for others while helping advance a mission that transforms lives.

WHAT YOU WILL DO:

• Serve as a point of contact for volunteer inquiries by phone, email, and in person.
• Coordinate volunteer onboarding, including applications, documentation, and communication.
• Manage volunteer correspondence and provide timely updates, schedules, and event information.
• Host volunteer orientations and introduce volunteers to our mission, expectations, and service opportunities.
• Welcome, greet, and engage volunteer individuals and groups to create an exceptional experience.
• Assist with volunteer scheduling and placement to support seasonal programs and events.
• Support the planning and execution of Thanksgiving and Christmas volunteer activities.
• Attend and assist with off-site volunteer events and community outreach opportunities.
• Maintain accurate volunteer records and participation data.
• Partner with the Volunteer Manager to ensure volunteers are equipped, supported, and recognized throughout the holiday season.

YOUR EXPERTISE:

• A passion for serving others and supporting a mission-driven organization.
• Excellent interpersonal and customer service skills with the ability to build positive relationships with diverse groups of people.
• Ability to professionally manage phone calls, emails, and in-person interactions.
• Exceptional organizational skills and attention to detail; managing multiple priorities and adapting in a fast-paced, high-volume environment.
• Strong administrative and computer skills, including proficiency with Microsoft Office and Outlook.
• Comfortable speaking to and presenting information before individuals and groups.
• Ability to work independently while collaborating effectively with staff, volunteers, and community partners.

SCHEDULE REQUIREMENTS:

This role is temporary and seasonal but is also vital to support specific activities for the mission. As such, the ideal candidate is available to work some early evening hours and some weekend coverage throughout the season. Most weeks will need hours during weekdays, about 24 hours per week. The role will end the week of Christmas, on a mutually agreed upon day.

November:

• 23rd: On Campus: 9:00 a.m. – 12:30 p.m.
• 30th: On Campus: 9:00 a.m. – 4:30 p.m.

December:

• 1st: On Campus: 9:00 a.m. – 4:30 p.m.
• 5th: At Life.Church: 3:30 p.m. – 7:00 p.m.
• 14th & 15th: On Campus: 8:00 a.m. - 2:00 p.m.
• 16th & 17th: On Campus: 1:00 p.m. – 8:00 p.m.
• 18th: On Campus: 8:00 a.m. – 11:00 a.m.

“As part of the screening process, you may be asked to provide a pastoral reference. Union Gospel Mission of Tarrant County is a Christian organization that seeks to hire people who align with our beliefs in Jesus Christ. We welcome all Christian denominations into the mission.”