Quality Analyst Jobs in Tennessee

INTRODUCTION

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Responsibilities

• Evaluating data across forms and internal systems and resolving any data mismatch
• Quality assurance review of candidate records
• Follow up and outreach to candidates to obtain missing, incomplete, and mismatched information
• Inputting data into a Salesforce tool for reporting and tracking candidates through credentialing process
• Oversee all regulatory compliance expectations for state and federal programs
• Identifies and recommends improvements to workflows and processes to improve accuracy and efficiency
• Specialized knowledge of Microsoft Excel required to perform daily inputs, building functions, sorting, and filtering large amounts of data and ability to generate data drive reports weekly and on demand
• Maintain confidential records and data, including but not limited to sensitive security information, personnel contact information, background check submittal information and employer information
• Uses Microsoft Outlook daily to perform administrative duties
• Participates in collaborative meetings and may serve as point of contact for specific programs or platforms
• Supports recurring internal and external audit of records
• Applies concept of continuous improvement to develop new skills during changing initiatives
• Communicate with internal personnel as well as external job applicants
• Adhere to all company and department employment policies regarding security and confidentiality

Note: In addition to the Essential Functions, they also perform similar work-related duties as assigned.

QUALIFICATIONS

Knowledge, Skills, and Abilities:

• Customer Relationship Management (CRM) tool experience
• Salesforce tool experience
• Analytical skills to receive, assemble and report on data records
• Extremely attentive to details
• Possess a high level of self-motivation and energy, and work with minimal supervision
• High organizational and time management skills
• Highly developed oral and written communication skills
• Fosters working relationships with leadership and other contract Points of Contact
• Ability to support multiple team members and projects simultaneously and prioritize in a fast-paced environment
• Proficiency in Adobe and/or FoxIt PDF as well as the Microsoft Office Suite which includes Word, Excel, PowerPoint, Outlook
• Ability to work as part of a team with excellent interpersonal skills

Qualifications, Education, and Experience:

• Minimum 2 years credentialing experience
• Bachelor’s or associate degree preferred
• Minimum 3 years working in a corporate office environment working with multiple internal and external customers
• Customer Relationship Management (CRM) tool
• Salesforce tool

Note to third-party recruiters: IDEMIA Public Security does not work with third-party recruiters absent a signed agreement and will treat any resumes submitted without a signed agreement as the property of IDEMIA Public Security. In the event that IDEMIA Public Security hires a candidate who was brought to our attention by a recruiter who does not have a signed agreement, IDEMIA Public Security will not pay any fees to the recruiter as a result of the hire.