Quality Assurance Lead Jobs in Tennessee

Date: Jun 2, 2026

Location: Smyrna, TN (Tennessee), US

Company: franke

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the job

SUMMARY

The ICQA Lead assists the Operations Manager and/or Supervisor in overseeing inventory control and quality assurance functions within a production, warehouse, or distribution center environment. This role is responsible for maintaining accurate inventory records, conducting audits, identifying root causes of discrepancies, supporting continuous improvement initiatives, and ensuring quality, safety, and company standards are consistently met. The ICQA Lead indirectly leads and supports associates within assigned areas to promote accuracy, efficiency, and compliance.

Your tasks

ESSENTIAL DUTIES AND RESPONSIBILITES

• Assists in coordinating daily ICQA activities, including cycle counts, audits, and inventory verification tasks.
• Performs routine system-to-physical inventory audits across production and/or warehouse locations.
• Investigates inventory discrepancies related to receiving, production, picking, packing, shipping, or material movement.
• Conducts root-cause analysis and partners with Operations and cross-functional teams to implement corrective actions.
• Assists in maintaining accurate inventory records through timely documentation and system updates.
• Ensures parts, materials, and finished goods are properly labeled, stored, and located to maintain accuracy, space efficiency, and safety compliance.
• Interacts with other departments to resolve inventory or quality issues and support operational needs.
• Supports quality assurance activities and verifies adherence to established quality standards.
• Assists with training associates on inventory control processes, quality requirements, and error prevention best practices.
• Ensures safety guidelines and company policies are followed, reports noncompliance to Supervisor.
• Participates in continuous improvement initiatives to enhance inventory accuracy, quality, and operational efficiency.
• Conducts weekly audits to ensure Lean and 5S principles are followed in assigned areas.
• Maintains reliable attendance and punctuality.
• Performs other duties as required, directed, or assigned by Supervisor.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Inventory Control and Quality Knowledge – Understanding of inventory management principles, production or warehouse processes, quality standards, and material handling practices.
• Basic Language Skills – Ability to read, comprehend, and communicate simple instructions, procedures, and reports.
• Basic Mathematical Skills – Ability to calculate variances, percentages, and inventory adjustments using whole numbers and decimals.
• Basic Reasoning Ability – Ability to apply common sense to follow instructions, analyze discrepancies, and resolve routine inventory or quality issues.

EDUCATION and/or EXPERIENCE

• High School Diploma or GED required.
• Minimum 2 years of experience in production, manufacturing, warehouse, or distribution center environment.
• Previous inventory control, cycle counting, ICQA, or quality-related experience preferred.

SUPERVISORY RESPONSIBILITIES

• Does not supervise staff.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Subject to inside environmental conditions: Protection from weather conditions
• Loud Noise
• Mechanical Hazards
• Electrical Hazards
• Dusts
• High Frequencies

What we offer you

• Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1
• Free onsite clinic
• Free life insurance
• 401k match up to 4%
• Paid time off and 11 holidays.

Contact details

Franke Talent Acquisition Team, US

franke-recruiting.us@franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.