Quality Assurance Manager Jobs in Arizona

About this role:

Wells Fargo is seeking a Lead Quality Assurance Administrator to join the Writs & Levies Quality Control team.

In this role, you will:

• Support performance and overall effectiveness of team, as well as cross-group complex quality assurance and assess problems and issues to ensure activities follow the necessary internal and external regulatory and risk management practices
• Provide feedback and present ideas for improving or implementing processes and tools
• Perform or guide others on complex development of new concepts, techniques and standards that require planning, evaluation, and interpretation
• Independently prioritize work and provide day-to-day-work leadership and mentorship to team
• Lead or contribute to reviews including analysis and trending of findings, proposed recommendations for change to impact future quality, test development and reporting on results
• Provide guidance and subject matter expertise to immediate team and functional are
• Coach lower level analysts on quality assurance, department operations, procedures and policies

Schedule:

• Monday – Friday 9:00 am – 6:00 pm PST
• Schedule subject to change based on business needs

Training:

• You will receive in-depth on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
• Training will be for 2-4 weeks. Training hours are 9:00 a.m. – 6:00 p.m. Monday – Friday (CST). You are required to attend the full duration of this paid 2-4 weeks of training.
• We’re open from Monday - Friday, 9:00 am -6:00 pm (PST). Your regular work schedule will be based on business need and may include working weekend days and some holidays.

Required Qualifications:

• 4+ years of Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Previous experience in legal order processing
• Experience with Writs of Garnishments & Levies processing
• Experience with Wells Fargo systems such as 1LLG (One Liens, Levies, Garnishments) and Hogan
• Leadership skills including coaching, training, and mentoring
• Ability to identify potential operational issues and legal risks
• Demonstrated experience in trend analysis and recommending appropriate changes to identify and address root cause
• Proven analytical skills and problem-solving skills
• Proven ability to drive risk and change management
• Ability to execute in a fast-paced, high demand environment while balancing multiple priorities
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to achieve high production and quality standards
• Ability to read and interpret legal documents
• Ability to perform general operation processing works
• Solid knowledge and understanding of legal terms and processes
• Intermediate Microsoft Office Skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to interact with all levels of an organization

Job Expectations:

• This position offers a hybrid work schedule a/b work schedule
• Ability to work on-site at the posted work location
• Overtime is based on business need and volume of the department, could be required. This position is not eligible for Visa sponsorship

Posting End Date:

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.