Remote Consulting Delivery Manager Jobs
Remote consulting delivery manager jobs are open across the U.S. at remote-first firms, distributed consulting teams, and enterprise organizations managing complex client engagements from anywhere. Employers hiring remotely right now include PwC, Genesys, and InEight, with strong demand concentrated in Renewable Energy and Technology & Software. Scan the live roles below and apply to whichever ones fit.
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INTRODUCTION
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Genesys is seeking an experienced Senior Delivery Consultant to join our Voice of the Customer (VoC) practice. This role will lead client engagements focused on experience design, measurement, and improvement. Bringing together VoC signals to generate insights, this expert will identify key customer experience trends, translating data insights into meaningful business recommendations and action. As a Customer Success professional, this role ensures our clients achieve their objectives of delivering a truly superior, empathetic, orchestrated customer experience.
The ideal candidate combines strong consulting and facilitation skills with practical expertise in customer experience management, contact center operations, Voice of the Customer programs, and insight generation. The successful candidate will be comfortable working in complex environments where the data and processes are not always clean. You will bring structure to ambiguity, establish credibility with senior stakeholders, work collaboratively across Genesys and the client’s organization, and deliver industry-leading guidance from discovery through recommendations and implementation.
With strong leadership, strategic thinking, keen experience awareness, and proven business judgement, this role will deliver value for our clients and Genesys. The Senior VoC Delivery Consultant will help grow Genesys’ influence beyond contact center operations, establishing us as a strategic and trusted partner for CX transformation.
Location: Fully remote within U.S. (Not limited to the states that the job is tagged to)
What you’ll do
Discovery & Requirements Gathering
- Work with client stakeholders and Genesys experts to understand and align business priorities and CX objectives.
- Identify quantitative and qualitative VoC signals such as surveys, speech and text analytics, quality programs, operational metrics, and contact center data to analyze customer experience and overall program design effectiveness.
- Conduct listening sessions with the Genesys account team and client stakeholders to understand the current state of the customer experience and planned roadmap actions to improve.
- Document data that may be incomplete, inconsistent, distributed across multiple systems, and/or based on different (non-standard) definitions.
- Define clear scope of client engagement with expected timeline & resources.
Insights & Design Recommendations
- Develop and analyze a mixture of VoC signals, customer journey mapping, and business KPIs to identify patterns and drivers, identifying areas of strength and experience friction.
- Translate all available VoC signals/data (including customer verbatim), operational context, brand commitments, and business priorities into clear findings for current state assessment.
- Assemble and prioritize clear, concise, and actionable recommendations to address identified experience friction. Recommendations will include impact, level of effort, investment needed, and roadmap/timeline for achievement.
- Work collaboratively with client stakeholders to validate hypotheses and recommendations.
- Facilitate workshops and working sessions with customer stakeholders across Customer Experience, Contact Center, Digital, Analytics, Technology, and other business functions.
- Identify opportunities where Genesys capabilities, including analytics, automation, AI, and experience orchestration will enhance experience outcomes.
- Help customers define meaningful measures of success and establish baselines for assessing the impact of recommended changes.
Delivery and Engagement Management
- Manage engagements from kickoff through final delivery, maintaining alignment on scope, milestones, risks, decisions, and outcomes.
- Help customers move from insight to action by defining ownership, governance, closed-loop processes, and practical next steps.
- Develop clear, executive-ready deliverables and communicate complex findings in straightforward, actionable business language.
- Contribute to the continued development of the VoC practice by creating and improving methodologies, playbooks, tools, and reusable delivery assets.
What we’re looking for
- Significant experience leading consulting engagements focused on customer experience / voice of the customer and strategic transformations.
- Strong and proven ability to design for experience; applying hands-on expertise to create truly superior, empathetic, and orchestrated experiences for the customer.
- Strong understanding of Voice of the Customer practices, including signal design, feedback gathering, insight generation, closed-loop processes, program governance, and influencing data-driven business decision making.
- Strong understanding and ability to apply CCaaS technology to experience design, leveraging AI-supported engagement center capabilities to help clients achieve optimum performance and value from their Genesys investment.
- Demonstrated ability to independently lead complex, end-to-end engagements from discovery through executive recommendations and implementation.
- Ability to influence and build relationships with a cross-functional set of stakeholders, both internal and external.
- Comfort with travel; up to 33% may be required.
- Strong understanding of contact center management, including performance measures, operational processes and functions, and customer experience drivers.
- Excellent workshop facilitation, stakeholder management, and executive communication skills.
- Strong analytical problem-solving skills and comfort working with imperfect, incomplete, or ambiguous data. Ability to bring structure to complex and ambiguous problems and identify a practical path forward.
- Strong project and engagement management skills, including scope, stakeholder, dependency, and risk management; ability to work effectively across both business and technical audiences.
Preferred Skills
- Experience with Genesys Cloud and its customer experience capabilities.
- Experience with VoC survey platforms, customer feedback systems, BI/reporting tools, interaction analytics, and customer data platforms.
- Familiarity with AI applications for customer feedback analysis, insight generation, automation, and customer experience management.
- Consulting experience with large or complex enterprise organizations.
Why this role
Voice of the Customer programs create the most value when organizations move beyond collecting feedback and use customer insight to understand the “as lived” experience and make better design and business decisions. This role sits at the center of that work.
You will have the opportunity to help clients connect what their customers are experiencing with what is happening across their business operations, identifying the opportunities that matter most, and translating those insights into measurable action.
You will also help shape a growing VoC consulting practice within Genesys. In addition to leading client engagements, you will influence how we deliver this work, strengthen our methodologies and playbooks, and help define how customer data, AI, and Genesys capabilities come together to drive better customer and business outcomes.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$135,600.00 - $238,600.00
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage.
- Flexible work schedules and work from home opportunities.
- Development and career growth opportunities.
- Open Time Off in addition to 10 paid holidays.
- 401(k) matching program.
- Adoption Assistance.
- Fertility treatments.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
INTRODUCTION
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Genesys is seeking an experienced Senior Delivery Consultant to join our Voice of the Customer (VoC) practice. This role will lead client engagements focused on experience design, measurement, and improvement. Bringing together VoC signals to generate insights, this expert will identify key customer experience trends, translating data insights into meaningful business recommendations and action. As a Customer Success professional, this role ensures our clients achieve their objectives of delivering a truly superior, empathetic, orchestrated customer experience.
The ideal candidate combines strong consulting and facilitation skills with practical expertise in customer experience management, contact center operations, Voice of the Customer programs, and insight generation. The successful candidate will be comfortable working in complex environments where the data and processes are not always clean. You will bring structure to ambiguity, establish credibility with senior stakeholders, work collaboratively across Genesys and the client’s organization, and deliver industry-leading guidance from discovery through recommendations and implementation.
With strong leadership, strategic thinking, keen experience awareness, and proven business judgement, this role will deliver value for our clients and Genesys. The Senior VoC Delivery Consultant will help grow Genesys’ influence beyond contact center operations, establishing us as a strategic and trusted partner for CX transformation.
Location: Fully remote within U.S. (Not limited to the states that the job is tagged to)
What you’ll do
Discovery & Requirements Gathering
- Work with client stakeholders and Genesys experts to understand and align business priorities and CX objectives.
- Identify quantitative and qualitative VoC signals such as surveys, speech and text analytics, quality programs, operational metrics, and contact center data to analyze customer experience and overall program design effectiveness.
- Conduct listening sessions with the Genesys account team and client stakeholders to understand the current state of the customer experience and planned roadmap actions to improve.
- Document data that may be incomplete, inconsistent, distributed across multiple systems, and/or based on different (non-standard) definitions.
- Define clear scope of client engagement with expected timeline & resources.
Insights & Design Recommendations
- Develop and analyze a mixture of VoC signals, customer journey mapping, and business KPIs to identify patterns and drivers, identifying areas of strength and experience friction.
- Translate all available VoC signals/data (including customer verbatim), operational context, brand commitments, and business priorities into clear findings for current state assessment.
- Assemble and prioritize clear, concise, and actionable recommendations to address identified experience friction. Recommendations will include impact, level of effort, investment needed, and roadmap/timeline for achievement.
- Work collaboratively with client stakeholders to validate hypotheses and recommendations.
- Facilitate workshops and working sessions with customer stakeholders across Customer Experience, Contact Center, Digital, Analytics, Technology, and other business functions.
- Identify opportunities where Genesys capabilities, including analytics, automation, AI, and experience orchestration will enhance experience outcomes.
- Help customers define meaningful measures of success and establish baselines for assessing the impact of recommended changes.
Delivery and Engagement Management
- Manage engagements from kickoff through final delivery, maintaining alignment on scope, milestones, risks, decisions, and outcomes.
- Help customers move from insight to action by defining ownership, governance, closed-loop processes, and practical next steps.
- Develop clear, executive-ready deliverables and communicate complex findings in straightforward, actionable business language.
- Contribute to the continued development of the VoC practice by creating and improving methodologies, playbooks, tools, and reusable delivery assets.
What we’re looking for
- Significant experience leading consulting engagements focused on customer experience / voice of the customer and strategic transformations.
- Strong and proven ability to design for experience; applying hands-on expertise to create truly superior, empathetic, and orchestrated experiences for the customer.
- Strong understanding of Voice of the Customer practices, including signal design, feedback gathering, insight generation, closed-loop processes, program governance, and influencing data-driven business decision making.
- Strong understanding and ability to apply CCaaS technology to experience design, leveraging AI-supported engagement center capabilities to help clients achieve optimum performance and value from their Genesys investment.
- Demonstrated ability to independently lead complex, end-to-end engagements from discovery through executive recommendations and implementation.
- Ability to influence and build relationships with a cross-functional set of stakeholders, both internal and external.
- Comfort with travel; up to 33% may be required.
- Strong understanding of contact center management, including performance measures, operational processes and functions, and customer experience drivers.
- Excellent workshop facilitation, stakeholder management, and executive communication skills.
- Strong analytical problem-solving skills and comfort working with imperfect, incomplete, or ambiguous data. Ability to bring structure to complex and ambiguous problems and identify a practical path forward.
- Strong project and engagement management skills, including scope, stakeholder, dependency, and risk management; ability to work effectively across both business and technical audiences.
Preferred Skills
- Experience with Genesys Cloud and its customer experience capabilities.
- Experience with VoC survey platforms, customer feedback systems, BI/reporting tools, interaction analytics, and customer data platforms.
- Familiarity with AI applications for customer feedback analysis, insight generation, automation, and customer experience management.
- Consulting experience with large or complex enterprise organizations.
Why this role
Voice of the Customer programs create the most value when organizations move beyond collecting feedback and use customer insight to understand the “as lived” experience and make better design and business decisions. This role sits at the center of that work.
You will have the opportunity to help clients connect what their customers are experiencing with what is happening across their business operations, identifying the opportunities that matter most, and translating those insights into measurable action.
You will also help shape a growing VoC consulting practice within Genesys. In addition to leading client engagements, you will influence how we deliver this work, strengthen our methodologies and playbooks, and help define how customer data, AI, and Genesys capabilities come together to drive better customer and business outcomes.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$135,600.00 - $238,600.00
Benefits:
- Medical, Dental, and Vision Insurance.
- Telehealth coverage.
- Flexible work schedules and work from home opportunities.
- Development and career growth opportunities.
- Open Time Off in addition to 10 paid holidays.
- 401(k) matching program.
- Adoption Assistance.
- Fertility treatments.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Find JobsRemote Consulting Delivery Manager Job Market
Who's Hiring
Top Industries Hiring
- Renewable Energy
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote consulting delivery manager jobs.
- 5 or more years managing consulting or professional services delivery engagements
- Demonstrated experience owning client relationships and executive-level stakeholder communication
- Proficiency with project management tools such as Jira, Smartsheet, or Microsoft Project
- PMP, PRINCE2, or equivalent project management certification strongly preferred
- Experience managing cross-functional teams across multiple concurrent workstreams
- Bachelor's degree in business, engineering, information systems, or a related field required
Tips for Your Remote Consulting Delivery Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote consulting delivery manager openings from across the U.S. in one place. Check it regularly and apply to roles that match your delivery background directly, before postings fill. Early applicants get more attention on competitive remote listings.
Prove your async communication skills upfront
Remote consulting delivery managers run client relationships almost entirely through written channels. Before you apply, have polished writing samples ready, whether that's a project status memo, a stakeholder update, or a risk summary. Remote hiring managers screen for this early.
Document your remote delivery outcomes concretely
Remote employers want evidence you can close engagements without in-person oversight. Update your resume and work history with specific outcomes: client retention rates, projects delivered on schedule, or team size managed across time zones. Vague descriptions of responsibilities don't land the same way.
Get fluent in distributed project tools
Remote consulting delivery roles run on tools like Jira, Asana, Confluence, Slack, and virtual whiteboarding platforms. Name the ones you use actively in your applications and be ready to demonstrate your workflow in a remote interview, not just list them.
Remote Consulting Delivery Manager Jobs: Frequently Asked Questions
How do I get a remote consulting delivery manager job?
Target remote-first consulting firms, distributed professional services teams, and enterprise technology companies that run client delivery across multiple time zones. Remote employers screen hard for async written communication, the ability to manage stakeholder expectations without in-person access, and demonstrated self-direction on complex engagements. A portfolio showing on-time delivery outcomes and client retention across distributed projects gives you a concrete edge.
Which companies hire remote consulting delivery managers?
Companies hiring remote consulting delivery managers right now include PwC, Genesys, and InEight, based on current remote listings on Migrate Mate as of November 2026. Remote-first consulting firms, distributed technology services companies, and global professional services organizations with virtual delivery models are the most consistent hirers of this role.
Can you get a remote consulting delivery manager job with no experience?
Yes, but remote entry roles in this function are harder to land because employers expect you to manage client relationships and delivery timelines independently from day one. Remote-first boutique consultancies and digital agencies are more open to junior candidates. Showing project coordination work, async communication samples, and any client-facing results, even from internships or freelance engagements, opens more doors than credentials alone.
Do you need a degree for remote consulting delivery manager jobs?
Not always. Remote employers in consulting delivery weigh demonstrated results on complex projects, client management ability, and communication skills more heavily than a specific credential. A degree in business, management, or a technical field helps with larger enterprise clients, but candidates who can show delivery outcomes, stakeholder management, and proficiency with remote project tools consistently compete for these roles.
Which industries hire the most remote consulting delivery managers?
Remote consulting delivery manager roles concentrate in Renewable Energy and Technology & Software, based on current remote listings on MigrateIate as of November 2026. These sectors rely on distributed delivery teams that coordinate client work across geographies, making remote consulting delivery managers a core part of how they operate.
See All 8 Remote Consulting Delivery Manager Jobs
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