Remote Head of Service Operations Jobs
Remote Head of Service Operations jobs are in active demand across the U.S., with remote-first firms and distributed teams regularly hiring for this role in sectors like technology, healthcare, and business services. Employers posting remote openings right now include Runware, Mind Friend, and Block. Find a role that fits below and apply directly.
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Showing 5 of 37+ Remote Head of Service Operations jobs
YOUR MISSION
Make Nulogy's Product and Engineering organization run like a well-oiled machine, and make sure the rest of the company can see, trust, and act on what it builds. As a member of the Product Leadership Team, you will own the operating system behind how we plan, deliver, measure, and launch product. You will connect the voice of our customers and go-to-market teams to the roadmap, give leadership clear visibility into delivery and outcomes, and ensure every release lands with customers and colleagues who know exactly what changed and why it matters.
KEY RESPONSIBILITIES
- Keep the trains running on time across Product and Engineering. Build and run an effective operating rhythm, including planning, roadmap reviews, and delivery check-ins, with one trusted view of every initiative's timeline, dependencies, and risks.
- Raise delivery predictability. Support and coach Product Managers and Engineering Managers to plan realistically, spot delivery risk early, and act on it.
- Close the loop between go-to-market and Product. Maintain a living log of product needs from new-logo and existing-customer opportunities, tied to pipeline and ARR, and track friction points across the customer lifecycle with Customer Success and Professional Services.
- Put the right data behind product decisions. Centralize data from our product, delivery, customer, and revenue systems so PMs and leaders can answer key questions without hunting for numbers.
- Build trust through KPIs, reporting, and transparency. Define core product and delivery KPIs with the Product Leadership Team, and own the dashboards and reporting that feed executive, board, and all-hands updates.
- Align the organization around what we're building. Make sure Product and Engineering plans are understood across GTM, Customer Success, Services, Finance, and leadership, and that every release lands through release notes, customer communications, and internal enablement.
- Be present with customers. Join customer visits, calls, and reviews, and bring what you hear back into planning.
- Be a right hand to the CPO. Drive the day-to-day of the product organization, prepare executive communication briefs, and lead special projects as they come up.
EXPERIENCE & SKILL REQUIREMENTS
- 8+ years in product operations, program or delivery management, product management, business operations, or a chief-of-staff-style role at a B2B SaaS company, including 3+ years working across Product and Engineering.
- A track record of running an operating rhythm and tracking delivery across multiple product and engineering teams, including coaching teams to improve predictability.
- Hands-on experience centralizing data from multiple systems into a single view
- Experience building KPIs and reporting that executives relied on for decisions.
- Strong executive communication: you've written leadership briefs, executive updates, or board materials.
- Comfortable working directly with customers, including on-site visits.
- Experience as a trusted partner to a senior leader, owning day-to-day operations and special projects.
- Exceptional attention to detail and follow-through.
- AI-first operating habits: you use AI tools daily in your own work.
- Able to travel as needed for customer visits and team offsites approximately 1-2x a quarter
- Experience in enterprise SaaS serving supply chain, manufacturing, or logistics.
- Hands-on experience with tools such as Jira and Confluence, Pendo, Salesforce or HubSpot.
- Experience running release communications or launch programs for customers and internal teams.
- Experience measuring product adoption and usage.
- A background as a Product Manager, Engineering Manager, Program Manager, or Chief of Staff to a product or engineering leader.
Nulogy is a manufacturing technology company driven by a vision to make life better for the people who plan, produce, and deliver the products we use every day.
Nulogy’s Manufacturing Operating System helps manufacturers and packagers automate every stage of the production process—from inventory to quality—which reduces operating costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites around the world are powered by Nulogy, and our software also runs in the networks of world-leading brands such as Colgate-Palmolive, L’Oréal, and Procter & Gamble.
Nulogy has grown rapidly over the last decade, and we are proud to be recognized with a number of awards including: Canada’s Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture, the most recent being one of Canada’s Top Small & Medium Employers for 2024, Great Place to Work 2025 & Greater Toronto’s Top Employers for 2025.
By joining Nulogy, you’ll become part of a fantastic culture of capable and motivated individuals. You’ll also join a team that is solving challenging problems every day with the potential to make a global impact.
OUR VALUES
1. We put people first
We lead with genuine care, build strong relationships, and create space for people to grow.
2. We rewrite the playbook
We don’t wait for perfect conditions. We move, deliver, and refine, solving problems creatively as we go.
3. We learn up
We stay curious, learn from the people and experiences around us, and keep looking ahead.
4. We take the hot potato!
When something goes wrong, we don’t pass the problem along. We take ownership and work together to solve it.
5. We ring the bell together
We celebrate success as a team and recognize the people who helped make it happen.
WHY NULOGY
We’re solving problems that no one has been able to solve before. This is an opportunity to join a team that is transforming the way that supply chains are structured.
Competitive benefits package: Group benefit plans including health, dental, and vision that start on day one—benefit premiums are fully paid by the employer; Parental leave: 100% top-up for 15 weeks for any parent of biological or adopted children; Flexible paid vacation policy; RRSP Matching Program, 401K program.
FULLY REMOTE
Everyone is set up with the tools and resources required to stay connected and help employees do their best work.
Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.
CpDPu10Lc2
YOUR MISSION
Make Nulogy's Product and Engineering organization run like a well-oiled machine, and make sure the rest of the company can see, trust, and act on what it builds. As a member of the Product Leadership Team, you will own the operating system behind how we plan, deliver, measure, and launch product. You will connect the voice of our customers and go-to-market teams to the roadmap, give leadership clear visibility into delivery and outcomes, and ensure every release lands with customers and colleagues who know exactly what changed and why it matters.
KEY RESPONSIBILITIES
- Keep the trains running on time across Product and Engineering. Build and run an effective operating rhythm, including planning, roadmap reviews, and delivery check-ins, with one trusted view of every initiative's timeline, dependencies, and risks.
- Raise delivery predictability. Support and coach Product Managers and Engineering Managers to plan realistically, spot delivery risk early, and act on it.
- Close the loop between go-to-market and Product. Maintain a living log of product needs from new-logo and existing-customer opportunities, tied to pipeline and ARR, and track friction points across the customer lifecycle with Customer Success and Professional Services.
- Put the right data behind product decisions. Centralize data from our product, delivery, customer, and revenue systems so PMs and leaders can answer key questions without hunting for numbers.
- Build trust through KPIs, reporting, and transparency. Define core product and delivery KPIs with the Product Leadership Team, and own the dashboards and reporting that feed executive, board, and all-hands updates.
- Align the organization around what we're building. Make sure Product and Engineering plans are understood across GTM, Customer Success, Services, Finance, and leadership, and that every release lands through release notes, customer communications, and internal enablement.
- Be present with customers. Join customer visits, calls, and reviews, and bring what you hear back into planning.
- Be a right hand to the CPO. Drive the day-to-day of the product organization, prepare executive communication briefs, and lead special projects as they come up.
EXPERIENCE & SKILL REQUIREMENTS
- 8+ years in product operations, program or delivery management, product management, business operations, or a chief-of-staff-style role at a B2B SaaS company, including 3+ years working across Product and Engineering.
- A track record of running an operating rhythm and tracking delivery across multiple product and engineering teams, including coaching teams to improve predictability.
- Hands-on experience centralizing data from multiple systems into a single view
- Experience building KPIs and reporting that executives relied on for decisions.
- Strong executive communication: you've written leadership briefs, executive updates, or board materials.
- Comfortable working directly with customers, including on-site visits.
- Experience as a trusted partner to a senior leader, owning day-to-day operations and special projects.
- Exceptional attention to detail and follow-through.
- AI-first operating habits: you use AI tools daily in your own work.
- Able to travel as needed for customer visits and team offsites approximately 1-2x a quarter
- Experience in enterprise SaaS serving supply chain, manufacturing, or logistics.
- Hands-on experience with tools such as Jira and Confluence, Pendo, Salesforce or HubSpot.
- Experience running release communications or launch programs for customers and internal teams.
- Experience measuring product adoption and usage.
- A background as a Product Manager, Engineering Manager, Program Manager, or Chief of Staff to a product or engineering leader.
Nulogy is a manufacturing technology company driven by a vision to make life better for the people who plan, produce, and deliver the products we use every day.
Nulogy’s Manufacturing Operating System helps manufacturers and packagers automate every stage of the production process—from inventory to quality—which reduces operating costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites around the world are powered by Nulogy, and our software also runs in the networks of world-leading brands such as Colgate-Palmolive, L’Oréal, and Procter & Gamble.
Nulogy has grown rapidly over the last decade, and we are proud to be recognized with a number of awards including: Canada’s Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture, the most recent being one of Canada’s Top Small & Medium Employers for 2024, Great Place to Work 2025 & Greater Toronto’s Top Employers for 2025.
By joining Nulogy, you’ll become part of a fantastic culture of capable and motivated individuals. You’ll also join a team that is solving challenging problems every day with the potential to make a global impact.
OUR VALUES
1. We put people first
We lead with genuine care, build strong relationships, and create space for people to grow.
2. We rewrite the playbook
We don’t wait for perfect conditions. We move, deliver, and refine, solving problems creatively as we go.
3. We learn up
We stay curious, learn from the people and experiences around us, and keep looking ahead.
4. We take the hot potato!
When something goes wrong, we don’t pass the problem along. We take ownership and work together to solve it.
5. We ring the bell together
We celebrate success as a team and recognize the people who helped make it happen.
WHY NULOGY
We’re solving problems that no one has been able to solve before. This is an opportunity to join a team that is transforming the way that supply chains are structured.
Competitive benefits package: Group benefit plans including health, dental, and vision that start on day one—benefit premiums are fully paid by the employer; Parental leave: 100% top-up for 15 weeks for any parent of biological or adopted children; Flexible paid vacation policy; RRSP Matching Program, 401K program.
FULLY REMOTE
Everyone is set up with the tools and resources required to stay connected and help employees do their best work.
Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply.
CpDPu10Lc2
See All 37 Remote Head of Service Operations Jobs
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Find JobsRemote Head of Service Operations Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote head of service operations jobs.
- 7 or more years of experience in service operations, service delivery, or operations management
- Proven ability to manage SLAs, KPIs, and service performance reporting
- Experience leading and developing large cross-functional or multi-site teams
- ITIL Foundation certification or working knowledge of ITSM frameworks
- Proficiency with service management platforms and enterprise ATS or CRM tools
- Bachelor's degree in business administration, operations management, or a related field
Tips for Your Remote Head of Service Operations Job Search
Apply early to remote roles that fit
Migrate Mate lists remote head of service operations openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through non-remote postings mixed in elsewhere.
Show your remote operational leadership clearly
Remote employers want proof you have led service teams across locations without in-person oversight. Quantify outcomes you drove asynchronously: service-level improvements, ticket resolution rates, or team performance gains achieved while working remotely.
Build your async communication portfolio
Remote head of service operations roles depend on written clarity. Compile examples of process documentation, stakeholder updates, or escalation protocols you have authored. Sharing these during your application shows remote employers you can lead without a whiteboard in the room.
Name the remote tools you know cold
Distributed service teams run on platforms like Zendesk, Jira Service Management, Confluence, and Slack. Call out the specific tools you have used to manage workflows and report on service performance remotely. Employers scan for these names when reviewing remote candidates.
Remote Head of Service Operations Jobs: Frequently Asked Questions
How do I get a remote head of service operations job?
Target companies built around distributed teams: remote-first technology firms, cloud-based SaaS companies, and multi-site healthcare or professional services organizations are the most consistent remote hirers for this role. Remote employers screen heavily for self-direction, clear written communication, and demonstrated ability to coordinate service delivery without in-person oversight. Candidates who can show async collaboration experience and cross-functional remote leadership give themselves a real edge.
Which companies hire remote head of service operationss?
Remote head of service operations roles are posted by Runware, Mind Friend, and Block and others right now, based on current remote listings on Migrate Mate as of November 2026. The strongest remote hirers tend to be remote-first technology companies, distributed healthcare platforms, and business process outsourcing firms that run service teams across multiple time zones.
Can you get a remote head of service operations job with no experience?
Yes, but remote entry-level openings for this role are limited because employers expect you to operate independently from day one, without on-site mentorship. Your best path in is through remote-first startups or growing SaaS companies that build service operations from scratch and need people who can figure things out. Demonstrable project ownership, process documentation you have written, and proficiency with remote collaboration tools can substitute meaningfully for formal experience.
Do you need a degree for remote head of service operations jobs?
Not always. Remote employers in this role weigh demonstrated operational results, process improvement outcomes, and leadership of distributed teams more heavily than credentials alone. A strong history of measurable service performance, familiarity with service management frameworks, and clear examples of leading remote teams can open doors even without a traditional four-year degree, particularly at remote-first companies and high-growth technology firms.
See All 37 Remote Head of Service Operations Jobs
Find roles that match your experience and apply in just a few clicks.
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