Head of Service Operations Jobs
Head of Service Operations jobs are open across healthcare, logistics, financial services, technology, and utilities, from manager to VP and C-suite, with specializations in ITSM, field service, and customer service delivery. Scan the live roles below and apply to whichever ones fit.
Find JobsLooking for remote work? View remote head of service operations jobs →Overview
Showing 5 of 220+ Head of Service Operations jobs
At a glance: Atlanta, on site · $160K to $200K, plus bonus and equity · Reports to Tushar Nair, co-founder, until our VP of Customer Success starts · Builds and runs our Atlanta customer operations office
Harper is an AI-native commercial insurance brokerage, backed by Y Combinator, with offices in San Francisco and Atlanta. We do the insurance work end to end for about 1,000 new small businesses a month, with agents and people working the same accounts.
Role in one line
Build the Atlanta office into a customer operations team that keeps small businesses covered, and run it without needing San Francisco in the room.
Atlanta is where most of our frontline and licensed customer operations, and most of our insurance specialists, will sit: the people who answer the phones, bind the policies and fix the problems for small businesses across the country. It is early. You hire most of the team, set the rhythm, and decide what great looks like.
Why now
We are opening the office now, and the first cohorts start in November. What we learned the hard way in San Francisco: a cadence can hold the urgent pile but not fix the system; the newest urgent item gets worked before the oldest; and too many hands on one account means nobody closes it. You run an office that does not repeat those.
What you own
Hiring. Cohorts of three to five at a time, screened for learning speed first. Insurance is taught here.
The ramp. Four days of structured training and a certification before anyone touches a live account, licenses on schedule, and a quality check on every new hire’s work.
The daily rhythm. Two shifts that cover both coasts, a morning and evening review, urgent items cleared every day, and any task over 30 minutes flagged.
Quality. Every case has one owner, one current state and one promised update. You measure it and fix what slips.
Leaders. Team leads promoted from the floor, and insurance specialists who teach, not just escalate.
The bridge to San Francisco. What breaks three times in Atlanta becomes a request to our AI operators, with the evidence attached.
What done means
Urgent items cleared every day, from Atlanta, without San Francisco stepping in.
People you hired get promoted.
San Francisco hears about problems from your data before it hears about them from customers.
Your first 90 days
Day 30: the first cohort is through certification and on the live queue with a quality check running.
Day 60: the second cohort is in, licenses are on schedule, and the daily review runs without you.
Day 90: you have named your first team lead from the floor, and the office’s weekly numbers are yours.
Who thrives here
You have run a high-volume, customer-facing operation of 25 or more people: contact center, claims, logistics, marketplace or fintech operations.
You hire well and can show us people you grew.
You use data and AI tools yourself, not just through an analyst.
You can run an office on your own and still stay tightly in sync with leadership.
What we teach, what you bring
We teach the insurance and how Harper runs. You bring operating rhythm, hiring judgment, and a record of building a team rather than inheriting one. Insurance experience helps; it is not required.
Who should not apply
You want to manage managers and stay off the floor.
You want a mature process to maintain rather than one to build.
Pay, schedule and place
$160K to $200K, plus bonus and equity.
On site in Atlanta Monday to Friday, across both shifts as the floor needs, with regular trips to San Francisco.
Next steps: broader customer operations leadership as we open more offices.
Benefits
Health, dental and vision. Meals at the office. Parking or commuter support.
How we hire (usually two to three weeks)
A call with a founder. We reply within 48 hours at every stage.
A working session: our real volume and staffing numbers, and how you would run the first 90 days.
A day in the office with the team, then references. We decide within a week.
How to apply
Send your resume and tell us about an operation you built or turned around: how many people, the numbers before and after, and the one decision that mattered most.
Harper is an equal opportunity employer. If you need an accommodation at any point in the process, tell us and we will make it work.
Compensation Range: $160K - $200K
At a glance: Atlanta, on site · $160K to $200K, plus bonus and equity · Reports to Tushar Nair, co-founder, until our VP of Customer Success starts · Builds and runs our Atlanta customer operations office
Harper is an AI-native commercial insurance brokerage, backed by Y Combinator, with offices in San Francisco and Atlanta. We do the insurance work end to end for about 1,000 new small businesses a month, with agents and people working the same accounts.
Role in one line
Build the Atlanta office into a customer operations team that keeps small businesses covered, and run it without needing San Francisco in the room.
Atlanta is where most of our frontline and licensed customer operations, and most of our insurance specialists, will sit: the people who answer the phones, bind the policies and fix the problems for small businesses across the country. It is early. You hire most of the team, set the rhythm, and decide what great looks like.
Why now
We are opening the office now, and the first cohorts start in November. What we learned the hard way in San Francisco: a cadence can hold the urgent pile but not fix the system; the newest urgent item gets worked before the oldest; and too many hands on one account means nobody closes it. You run an office that does not repeat those.
What you own
Hiring. Cohorts of three to five at a time, screened for learning speed first. Insurance is taught here.
The ramp. Four days of structured training and a certification before anyone touches a live account, licenses on schedule, and a quality check on every new hire’s work.
The daily rhythm. Two shifts that cover both coasts, a morning and evening review, urgent items cleared every day, and any task over 30 minutes flagged.
Quality. Every case has one owner, one current state and one promised update. You measure it and fix what slips.
Leaders. Team leads promoted from the floor, and insurance specialists who teach, not just escalate.
The bridge to San Francisco. What breaks three times in Atlanta becomes a request to our AI operators, with the evidence attached.
What done means
Urgent items cleared every day, from Atlanta, without San Francisco stepping in.
People you hired get promoted.
San Francisco hears about problems from your data before it hears about them from customers.
Your first 90 days
Day 30: the first cohort is through certification and on the live queue with a quality check running.
Day 60: the second cohort is in, licenses are on schedule, and the daily review runs without you.
Day 90: you have named your first team lead from the floor, and the office’s weekly numbers are yours.
Who thrives here
You have run a high-volume, customer-facing operation of 25 or more people: contact center, claims, logistics, marketplace or fintech operations.
You hire well and can show us people you grew.
You use data and AI tools yourself, not just through an analyst.
You can run an office on your own and still stay tightly in sync with leadership.
What we teach, what you bring
We teach the insurance and how Harper runs. You bring operating rhythm, hiring judgment, and a record of building a team rather than inheriting one. Insurance experience helps; it is not required.
Who should not apply
You want to manage managers and stay off the floor.
You want a mature process to maintain rather than one to build.
Pay, schedule and place
$160K to $200K, plus bonus and equity.
On site in Atlanta Monday to Friday, across both shifts as the floor needs, with regular trips to San Francisco.
Next steps: broader customer operations leadership as we open more offices.
Benefits
Health, dental and vision. Meals at the office. Parking or commuter support.
How we hire (usually two to three weeks)
A call with a founder. We reply within 48 hours at every stage.
A working session: our real volume and staffing numbers, and how you would run the first 90 days.
A day in the office with the team, then references. We decide within a week.
How to apply
Send your resume and tell us about an operation you built or turned around: how many people, the numbers before and after, and the one decision that mattered most.
Harper is an equal opportunity employer. If you need an accommodation at any point in the process, tell us and we will make it work.
Compensation Range: $160K - $200K
Head of Service Operations Jobs by Experience Level
See All 220+ Head of Service Operations Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsHead of Service Operations Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software10
- Chemicals & Materials4
- Banking & Financial Services4
- Manufacturing2
- Staffing & Recruiting2
What Employers Look For
The qualifications that appear most often in head of service operations jobs.
- 7 or more years of experience in service operations, service delivery, or operations management
- Proven ability to manage SLAs, KPIs, and service performance reporting
- Experience leading and developing large cross-functional or multi-site teams
- ITIL Foundation certification or working knowledge of ITSM frameworks
- Proficiency with service management platforms and enterprise ATS or CRM tools
- Bachelor's degree in business administration, operations management, or a related field
Tips for Your Head of Service Operations Job Search
Quantify service metrics on your resume
Head of service operations roles are won on outcomes, not duties. Translate your experience into concrete figures: SLA adherence rates, ticket resolution improvements, cost-per-service reductions, and team size managed. Hiring managers filter for candidates who can prove operational impact.
Highlight your ITSM or ITIL credentials prominently
Many head of service operations postings screen for ITIL Foundation or higher before reviewing anything else. If you hold a certification, place it in your resume header or summary, not buried in a credentials section at the bottom where it's easily missed.
Target postings by service delivery model
Job titles vary widely: some postings say head of service operations, others say director of service delivery or VP of operations. Search by the service model you know best, whether that's field service, shared services, or IT service management, to find the openings where your background fits tightest.
Apply early to roles that fit
Migrate Mate lists head of service operations openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a cross-functional leadership story
Interviewers for this role almost always ask how you've aligned service operations with finance, IT, HR, or product teams. Prepare two or three specific examples where you drove a cross-functional initiative, named the stakeholders, and tied the result to a measurable service or cost outcome.
Negotiate scope before you negotiate compensation
Before accepting or countering an offer, clarify budget authority, headcount ownership, and which service lines you'd own. Head of service operations roles vary dramatically in real authority, and a title upgrade with a narrower scope can limit your career trajectory more than a modest pay difference.
Head of Service Operations Jobs: Frequently Asked Questions
Which companies are hiring the most head of service operationss?
The most active employers for head of service operationss right now are TikTok, Uber, and LANXESS, and the most openings are in California, New York, and Massachusetts, based on current listings on Migrate Mate as of November 2026. Demand is consistent across technology services, healthcare systems, and large logistics and financial services organizations.
How many head of service operations jobs are remote?
About 63% of head of service operations openings are fully remote or hybrid as of November 2026, with the highest remote share in IT service management and shared services roles. Field service operations and facilities-focused positions tend to require on-site presence because the work involves managing physical teams, vendor relationships, and location-based delivery.
How do you become a head of service operations?
Most heads of service operations start in a frontline service or operations role, move into team lead or manager positions, and then take on a director-level scope covering multiple service lines or regions. Building fluency in service performance metrics, process improvement methodologies like Lean or Six Sigma, and cross-functional stakeholder management accelerates the path. An ITIL certification strengthens your candidacy for technology-heavy organizations.
Can you get a head of service operations role with limited experience?
Getting hired directly into a head of service operations role with limited experience is uncommon because the position carries accountability for service performance, budgets, and teams. The most practical path is to move into a senior manager or director of service operations role first, demonstrate measurable outcomes, and use that as the foundation to step into the head-of-function level within the same organization or at a smaller company where the scope is narrower.
What does the head of service operations interview process look like?
The process typically starts with a recruiter screen focused on scope and seniority, followed by a panel interview with senior operations, IT, or business leaders who probe service delivery philosophy, cross-functional leadership, and change management experience. Many employers include a case study or presentation round where you are asked to diagnose a service performance problem or design an improvement plan. Final rounds usually involve the C-suite or a business unit head.
Where can I find and apply to head of service operations jobs?
You can find and apply to head of service operations jobs on Migrate Mate, which lists current openings from across the United States in one place. Find the roles that match your experience and apply directly to each listing from the page.
See All 220+ Head of Service Operations Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs