Remote Help Desk Technician Jobs
Remote Help Desk Technician jobs are open across the US at companies hiring remotely, from entry-level roles at remote-first startups to senior roles on large distributed teams, with employers like NexTitle, CareerSwift, and Kepler hiring right now. Find a role that fits below and apply directly.
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Showing 5 of 7+ Remote Help Desk Technician jobs
- We're transparent with our employees. You'll hear updates on company financials, how we're performing against bonus goals, and how we're responding to challenges we face.
- We're growing. For you, that means unparalleled growth opportunities and a role in shaping the direction of the company.
- We're fun. You'll work with and learn from the smartest people in the industry and have a blast doing it.
Role overview:
We're looking for a proactive and people-focused Analyst, IT Help Desk Technician to join our growing team at Kyu IT, which supports multiple businesses within our corporate group, situated across North and Central America, Europe and the Far East. If you enjoy solving problems, supporting others, and keeping systems running smoothly, this could be a great next step in your career.
Key Responsabilities:
As part of our IT team, you'll play an important role in supporting users with day to day IT issues, requests, as well as ensuring office IT infrastructure runs smoothly. The role is on-site at our NYC offices 4 days per week, with the option to work remotely on Fridays.
- Respond to 1st and 2nd Line support requests coming into the IT helpdesk.
- Troubleshoot and resolve basic technical issues across hardware and software.
- Set up and configure desktops, laptops, and monitors.
- Support office technology including conference rooms and desk equipment setups.
- Help maintain accurate IT asset inventory and stock levels.
- Assist with mobile device setup.
- Provide basic remote support for home-based colleagues.
- Escalate more complex issues to senior IT team members when needed.
Desired Skills and Experience:
We're keen to hear from people with a passion for technology who wish to grow to the next level in their IT career. You might be early in your IT journey, looking to eventually specialise by learning on the job from an experienced group of IT experts.
- Background in 1st line support of users in at least two of Microsoft, Apple and Google environments.
- Some experience in hardware and OS administration - either Windows or MacOS, ideally both.
- Basic knowledge of MDM platforms such as InTune and Kandji.
- Ideally, experience in troubleshooting and fixing conference room A/V issues.
- Ideally, experience in troubleshooting common office WiFi issues.
- Experience using common IT helpdesk ticketing systems such as Freshservice.
- Excellent customer service skills and the ability to switch between multiple offices seamlessly.
- Passionate about technology and bettering yourself.
- Strong desire to expand your role and offer suggestions on how processes can be improved.
- A can-do mentality and flexible, motivational attitude.
Transparency is fundamental to Kepler's culture. Our compensation strategy is designed to attract, reward, and retain the talented employees that drive Kepler's growth and success. We aim to offer competitive direct compensation and a rich indirect compensation program that demonstrates the value we place on our employees and their wellbeing.
Total Compensation:
- Base Salary: $28 - $32/hr
Benefits:
- Healthcare/Dental/Vision
- Unlimited PTO
- 401k Contributions
- $75/mo Wellness Stipend
- $100/mo Mobile Phone Stipend
- $50/mo Internet Stipend
- $500/yr Annual Learning Stipend
- $2,000/yr Annual Tuition Stipend
- One-time $200 New Hire Home Office Equipment Stipend
- Parental Leave - 16 week primary caregiver / 6 week secondary caregiver leave
- Annual Work From Anywhere 4 weeks per year
Kepler is a people first organization. If this role piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others.
Protect yourself from recruitment fraud. The only way to apply for a position at Kepler is by submitting a direct application via the Keplergrp.com website or working with a recruiter employed by Kepler with a @keplergrp.com email address. Learn how to stay safe by clicking here
- We're transparent with our employees. You'll hear updates on company financials, how we're performing against bonus goals, and how we're responding to challenges we face.
- We're growing. For you, that means unparalleled growth opportunities and a role in shaping the direction of the company.
- We're fun. You'll work with and learn from the smartest people in the industry and have a blast doing it.
Role overview:
We're looking for a proactive and people-focused Analyst, IT Help Desk Technician to join our growing team at Kyu IT, which supports multiple businesses within our corporate group, situated across North and Central America, Europe and the Far East. If you enjoy solving problems, supporting others, and keeping systems running smoothly, this could be a great next step in your career.
Key Responsabilities:
As part of our IT team, you'll play an important role in supporting users with day to day IT issues, requests, as well as ensuring office IT infrastructure runs smoothly. The role is on-site at our NYC offices 4 days per week, with the option to work remotely on Fridays.
- Respond to 1st and 2nd Line support requests coming into the IT helpdesk.
- Troubleshoot and resolve basic technical issues across hardware and software.
- Set up and configure desktops, laptops, and monitors.
- Support office technology including conference rooms and desk equipment setups.
- Help maintain accurate IT asset inventory and stock levels.
- Assist with mobile device setup.
- Provide basic remote support for home-based colleagues.
- Escalate more complex issues to senior IT team members when needed.
Desired Skills and Experience:
We're keen to hear from people with a passion for technology who wish to grow to the next level in their IT career. You might be early in your IT journey, looking to eventually specialise by learning on the job from an experienced group of IT experts.
- Background in 1st line support of users in at least two of Microsoft, Apple and Google environments.
- Some experience in hardware and OS administration - either Windows or MacOS, ideally both.
- Basic knowledge of MDM platforms such as InTune and Kandji.
- Ideally, experience in troubleshooting and fixing conference room A/V issues.
- Ideally, experience in troubleshooting common office WiFi issues.
- Experience using common IT helpdesk ticketing systems such as Freshservice.
- Excellent customer service skills and the ability to switch between multiple offices seamlessly.
- Passionate about technology and bettering yourself.
- Strong desire to expand your role and offer suggestions on how processes can be improved.
- A can-do mentality and flexible, motivational attitude.
Transparency is fundamental to Kepler's culture. Our compensation strategy is designed to attract, reward, and retain the talented employees that drive Kepler's growth and success. We aim to offer competitive direct compensation and a rich indirect compensation program that demonstrates the value we place on our employees and their wellbeing.
Total Compensation:
- Base Salary: $28 - $32/hr
Benefits:
- Healthcare/Dental/Vision
- Unlimited PTO
- 401k Contributions
- $75/mo Wellness Stipend
- $100/mo Mobile Phone Stipend
- $50/mo Internet Stipend
- $500/yr Annual Learning Stipend
- $2,000/yr Annual Tuition Stipend
- One-time $200 New Hire Home Office Equipment Stipend
- Parental Leave - 16 week primary caregiver / 6 week secondary caregiver leave
- Annual Work From Anywhere 4 weeks per year
Kepler is a people first organization. If this role piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others.
Protect yourself from recruitment fraud. The only way to apply for a position at Kepler is by submitting a direct application via the Keplergrp.com website or working with a recruiter employed by Kepler with a @keplergrp.com email address. Learn how to stay safe by clicking here
See All 7 Remote Help Desk Technician Jobs
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Find JobsRemote Help Desk Technician Job Market
Who's Hiring
- NexTitle1
- CareerSwift1C
- Kepler1
- Tufts Medicine1
- AMERICAN SYSTEMS1
Top Industries Hiring
- Aerospace & Defense1
- Healthcare & Medical Services1
What Employers Look For
The qualifications that appear most often in remote help desk technician jobs.
- CompTIA A+ certification or equivalent technical credential
- Experience with a ticketing system such as ServiceNow, Zendesk, or Jira
- Proficiency in Windows OS troubleshooting and Active Directory administration
- Strong verbal and written communication skills for end-user support
- Associate or bachelor's degree in information technology or a related field
- Familiarity with remote desktop tools and VPN troubleshooting
Tips for Your Remote Help Desk Technician Job Search
Tailor your resume to ticket volume
Help desk postings often screen for candidates who can handle high-volume environments. Quantify the average number of tickets you resolved per week or your first-call resolution rate instead of listing duties generically. Hiring managers notice specifics.
List certifications above your summary
CompTIA A+, Network+, and ITIL Foundation are gatekeeping credentials for many help desk roles. Place them in a dedicated certifications section near the top of your resume so recruiters and applicant tracking systems spot them before reading your work history.
Filter openings by ticketing system experience
Employers rarely train on their ITSM platform, so search specifically for roles that match the tools you already know, whether that's ServiceNow, Jira Service Management, Zendesk, or Freshdesk. A direct skills match cuts through screening faster than a generalist application.
Apply early to roles that fit
Migrate Mate lists help desk technician openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Help desk interviews almost always include live troubleshooting scenarios: a printer that won't connect, a user locked out of their account, a slow machine with no obvious cause. Walk through your diagnostic process out loud so interviewers can evaluate your methodology, not just your answer.
Negotiate shift flexibility alongside compensation
Many help desk roles involve rotating shifts, on-call coverage, or weekend rotations. Before accepting an offer, clarify the exact schedule, rotation frequency, and any on-call expectations. Shift structure affects work-life balance more directly here than in most office roles.
Remote Help Desk Technician Jobs: Frequently Asked Questions
How do I get a remote help desk technician job?
Target companies that already run distributed teams, since they hire remotely by default and know how to onboard someone they never meet in person. Remote help desk technician employers screen hard for self-direction and clear written communication on top of the core skills, so show evidence you can own work without someone over your shoulder. Apply to the openings above that match your experience.
Which companies hire remote help desk technicians?
Companies hiring remote help desk technicians include NexTitle, CareerSwift, and Kepler, based on current remote listings on Migrate Mate as of June 2026. Remote-first firms and large companies running distributed teams post the most remote help desk technician roles.
Can you get a remote help desk technician job with no experience?
Yes, but it is harder than an on-site role, because remote work expects you to operate independently from the start. Entry-level remote help desk technician openings do exist, especially at remote-first companies, and a portfolio of real work helps more than a long resume. Applying broadly to the roles that fit improves your odds.
Do you need a degree for remote help desk technician jobs?
Not always. Many employers hire remote help desk technicians on demonstrated skills and prior work rather than a specific degree, though some larger companies still prefer one. Showing relevant results matters more than a credential for most remote help desk technician roles.
Which industries hire the most remote help desk technicians?
Most remote help desk technician openings sit in Aerospace & Defense and Healthcare & Medical Services, per current remote listings on Migrate Mate as of June 2026. These sectors run distributed teams and hire help desk technicians remotely most consistently.
See All 7 Remote Help Desk Technician Jobs
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