Remote IT Service Management Jobs
Remote IT Service Management jobs are in active demand across the U.S., with remote-first firms and distributed enterprise teams hiring for roles in technology services, managed services, and cloud operations. Employers hiring remotely right now include Kuehne+Nagel, Enterprise Mobility, and oura. Find a role that fits below and apply directly.
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About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
A new hire's first day goes well or badly because of IT. When someone leaves, every hour of lingering access is a security and compliance risk. OpenLoop brings on many kinds of workers every week: W-2 employees, contracted clinicians, outsourced support teams in several countries, as well as various other users. Each one follows a different path today. We're hiring an IT Onboarding Manager to own the full identity and device lifecycle from offer to exit, make every path predictable, and automate as much of it as possible.
What You'll Do
Own the end-to-end IT lifecycle. Be accountable for every IT onboarding, getting employees to value in hours not days, role change and offboarding across all worker types, from HR or vendor intake through day-1 readiness and final deprovisioning.
Make day one work, every time. Make sure every new hire has working accounts, the right access and a configured device before they start, and confirm they can log in on day one instead of assuming they can.
Close access fast and cleanly on exit. Run offboarding so access is removed as soon as HR confirms the departure, devices are recovered, shared credentials are rotated, and every step leaves audit-ready evidence.
Standardize intake. Work with HR, and BPO partners so every request arrives structured, complete and tied to a standard role-based access profile instead of a list of names.
Automate the repeatable work. Partner with IT Systems Engineering to automate account creation, access assignment and deprovisioning, and measure what each automation actually saves.
Run device logistics. Own laptop inventory, ordering, enrollment, shipping and returns for domestic and international hires. Keep returned devices refurbished and ready to reissue so new orders are only placed when needed.
Keep it compliant. Tie application access to HIPAA training and role requirements, run periodic access reviews, and keep documentation ready for audits and client security reviews.
Measure and report. Track day-1 readiness, time to provision, time to deprovision, error rates and request volume, and use the numbers to decide what to fix next.
Keep the playbooks current. Maintain the SOPs and runbooks in Confluence, and train help desk technicians to run them consistently.
Who You Are
You treat onboarding and offboarding as a product, not a pile of tickets. You notice when the same manual step happens fifty times a week and you remove it. You're comfortable working with HR, Security, vendors and executives, you follow up until the job is done, and you see access removal as critical - not admin work.
Required Qualifications
4+ years in IT operations, identity and access management, or end-user services, with direct ownership of onboarding and offboarding.
Hands-on administration of an identity provider (Okta heavily preferred), including groups, lifecycle states and SSO-connected app provisioning.
Experience with Apple device management (Kandji / IRU, Jamf or similar) and zero-touch enrollment through Apple Business Manager.
Experience running lifecycle workflows in an ITSM or ticketing platform (Jira Service Management preferred).
Preferred Qualifications
Experience integrating an HRIS (Rippling or Workday) with an identity provider for automated provisioning.
Scripting or automation experience (Okta Workflows, Python, APIs, or AI-assisted tooling).
Experience with Google Workspace administration.
Experience managing global device logistics vendors.
Healthcare, telehealth or high-growth company experience.
Relevant certifications (e.g., Okta Certified Administrator, Jamf / Kandji / IRU, ITIL Foundation).
Working knowledge of HIPAA and access-control requirements in a regulated environment.
Our Benefits
In addition, for salaried positions you would also be eligible for:
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more
Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.
About OpenLoop
OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.
About the Role
A new hire's first day goes well or badly because of IT. When someone leaves, every hour of lingering access is a security and compliance risk. OpenLoop brings on many kinds of workers every week: W-2 employees, contracted clinicians, outsourced support teams in several countries, as well as various other users. Each one follows a different path today. We're hiring an IT Onboarding Manager to own the full identity and device lifecycle from offer to exit, make every path predictable, and automate as much of it as possible.
What You'll Do
Own the end-to-end IT lifecycle. Be accountable for every IT onboarding, getting employees to value in hours not days, role change and offboarding across all worker types, from HR or vendor intake through day-1 readiness and final deprovisioning.
Make day one work, every time. Make sure every new hire has working accounts, the right access and a configured device before they start, and confirm they can log in on day one instead of assuming they can.
Close access fast and cleanly on exit. Run offboarding so access is removed as soon as HR confirms the departure, devices are recovered, shared credentials are rotated, and every step leaves audit-ready evidence.
Standardize intake. Work with HR, and BPO partners so every request arrives structured, complete and tied to a standard role-based access profile instead of a list of names.
Automate the repeatable work. Partner with IT Systems Engineering to automate account creation, access assignment and deprovisioning, and measure what each automation actually saves.
Run device logistics. Own laptop inventory, ordering, enrollment, shipping and returns for domestic and international hires. Keep returned devices refurbished and ready to reissue so new orders are only placed when needed.
Keep it compliant. Tie application access to HIPAA training and role requirements, run periodic access reviews, and keep documentation ready for audits and client security reviews.
Measure and report. Track day-1 readiness, time to provision, time to deprovision, error rates and request volume, and use the numbers to decide what to fix next.
Keep the playbooks current. Maintain the SOPs and runbooks in Confluence, and train help desk technicians to run them consistently.
Who You Are
You treat onboarding and offboarding as a product, not a pile of tickets. You notice when the same manual step happens fifty times a week and you remove it. You're comfortable working with HR, Security, vendors and executives, you follow up until the job is done, and you see access removal as critical - not admin work.
Required Qualifications
4+ years in IT operations, identity and access management, or end-user services, with direct ownership of onboarding and offboarding.
Hands-on administration of an identity provider (Okta heavily preferred), including groups, lifecycle states and SSO-connected app provisioning.
Experience with Apple device management (Kandji / IRU, Jamf or similar) and zero-touch enrollment through Apple Business Manager.
Experience running lifecycle workflows in an ITSM or ticketing platform (Jira Service Management preferred).
Preferred Qualifications
Experience integrating an HRIS (Rippling or Workday) with an identity provider for automated provisioning.
Scripting or automation experience (Okta Workflows, Python, APIs, or AI-assisted tooling).
Experience with Google Workspace administration.
Experience managing global device logistics vendors.
Healthcare, telehealth or high-growth company experience.
Relevant certifications (e.g., Okta Certified Administrator, Jamf / Kandji / IRU, ITIL Foundation).
Working knowledge of HIPAA and access-control requirements in a regulated environment.
Our Benefits
In addition, for salaried positions you would also be eligible for:
Medical, Dental, and Vision plans
Flexible Spending/Health Savings Accounts
Flexible PTO
401(k) + Company Match
Life Insurance, Pet insurance, and more
Our Company
We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.
Sound like a good fit? We’d love to meet you.
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Who's Hiring
What Employers Look For
The qualifications that appear most often in remote IT service management jobs.
- ITIL 4 Foundation or higher certification required or strongly preferred
- 3 to 7 years of experience managing IT service operations or a service desk
- Hands-on administration experience with ServiceNow, Jira Service Management, or BMC Remedy
- Demonstrated ability to define, measure, and improve SLA and OLA compliance
- Experience leading incident, problem, and change management processes in enterprise environments
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote IT Service Management Job Search
Prove async communication on your resume
Remote it service management teams run on written handoffs, ticket documentation, and async status updates. Call out specific examples where you resolved incidents or managed service requests without real-time back-and-forth, and name the platforms you used to do it.
Get ITIL certified before you apply
ITIL 4 Foundation certification signals to remote employers that you speak the same service management language they use across distributed teams. Many remote it service management postings list it as a preferred or required credential, and it shortens the screening process in your favor.
Apply early to remote roles that fit
Migrate Mate lists remote it service management openings from across the U.S. in one place. Search for roles that match your ITSM platform experience and apply directly as soon as a position goes live, since remote roles often close faster than on-site equivalents.
Showcase your remote incident management setup
Remote employers want to know you can handle a P1 incident without escalating to a nearby colleague. Describe your home office setup, the monitoring or alerting tools you use, and how you coordinate resolution steps across distributed stakeholders when time zones and availability vary.
Remote IT Service Management Jobs: Frequently Asked Questions
How do I get a remote it service management job?
Target companies that operate distributed IT teams, including managed service providers, SaaS firms, and enterprise technology organizations with remote-first cultures. Remote employers screen for self-direction, clear written communication, and hands-on skills in ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy. Demonstrating experience managing incidents, change requests, or service desk queues asynchronously gives you a real edge over candidates who rely on in-person oversight.
Which companies hire remote it service managements?
Remote it service management roles are posted by Kuehne+Nagel, Enterprise Mobility, and oura and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first technology firms, managed service providers, and distributed enterprise teams across sectors like software, healthcare IT, and financial services.
Can you get a remote it service management job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot and triage independently without on-site support. Smaller managed service providers and tech-forward nonprofits are more likely to hire early-career candidates remotely. Completing an ITIL Foundation certification, contributing to open helpdesk projects, or documenting a home lab that shows you understand ticketing workflows and service lifecycles helps fill the experience gap.
Do you need a degree for remote it service management jobs?
Not always. Many remote employers weigh ITIL certifications, hands-on platform experience with tools like ServiceNow or Zendesk, and a demonstrable record of managing service queues over a formal degree. That said, a degree in information technology or a related field can satisfy baseline requirements at larger enterprises. Certifications like ITIL 4 Foundation or CompTIA IT Fundamentals often carry more weight in remote screening than the institution on your transcript.
See All 19 Remote IT Service Management Jobs
Find roles that match your experience and apply in just a few clicks.
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