Remote IT Service Management Jobs
Remote IT Service Management jobs are in active demand across the U.S., with remote-first firms and distributed enterprise teams hiring for roles in technology services, managed services, and cloud operations. Employers hiring remotely right now include CBIZ, Akima, and Peraton. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 22+ Remote IT Service Management jobs
University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.
UITS invites applicants for the IT Asset Management Developer (Applications Development Programmer Analyst III) position. The IT Asset Management (ITAM) Developer designs, builds, delivers, and maintains the technology solutions that support the University's Software Asset Management (SAM) and Hardware Asset Management (HAM) programs on the ServiceNow platform. This position provides hands-on implementation expertise across the full asset lifecycle — procurement, deployment, normalization, reconciliation, and disposal — ensuring asset and license data is accurate, compliant, and actionable. This role works in close partnership with the SACM Architect to keep asset records and CMDB configuration data aligned under the Common Service Data Model (CSDM), and serves as the team's implementation-level subject matter expert for SAM and HAM.
This position is eligible for remote work within Arizona, subject to supervisor approval and department needs.
Visa sponsorship is not available for this position.
Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs.
- Implements, configures, and maintains the ServiceNow HAM Pro and SAM Pro applications — including hardware and software asset lifecycle workflows, model normalization, and license reconciliation — to support university-wide IT asset management.
- Designs and builds integrations between ServiceNow ITAM modules and external data sources (procurement systems, discovery tools, vendor feeds) to automate asset data ingestion and lifecycle tracking, and develops reporting, dashboards, and audit processes to monitor license compliance, asset data accuracy, and overall SAM/HAM program health.
- Performs ServiceNow system administration and daily operations support for IT Service Management — including user, group, and role administration; incident and request fulfillment support; and minor configuration changes — partnering with the Catalog Manager and the Service Management Team.
- Partners with the SACM Architect to align CMDB configuration data, asset records, and reconciliation processes, ensuring data integrity across the Common Service Data Model (CSDM).
- Documents technical configurations and workflows and serves as a subject matter expert on SAM/HAM implementation strategy, providing guidance and mentorship to team members.
Knowledge, Skills, & Abilities
- Ability to work on strategic, complex ITAM challenges requiring evaluation, interpretation, and development of new approaches or techniques.
- Extensive knowledge of Software and Hardware Asset Management principles, ITIL 4 practices, and full asset lifecycle management.
- Strong technical mastery of ServiceNow ITAM (SAM Pro, HAM Pro), CMDB, and related asset/configuration data structures.
- Ability to communicate with management, leadership, and stakeholders across the institution.
- Working knowledge of core ServiceNow ITSM modules (Incident, Request, Problem, Change) and general platform administration, including catalog, knowledge, user, group, and role management.
- Ability to work independently on established initiatives.
- Ability to translate complex asset and licensing data into actionable insights for both technical and non-technical stakeholders.
- Ability to influence policies, standards, and processes within and outside the immediate job function.
- Ability to troubleshoot and debug application and integration issues across ITAM and CMDB modules.
- Ability to work productively in a remote or hybrid capacity, including proficiency with collaboration tools (Teams & Zoom) and availability for planned and ad hoc web/video meetings.
- Ability to support staff, students, and faculty during core Arizona business hours (MST).
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
- Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.
- Experience in higher education.
- ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM).
- ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM).
- ServiceNow Certified Application Developer (CAD) certification.
- Direct experience implementing SAM Pro and/or HAM Pro in a production ServiceNow environment — implementation experience specifically, not solely administration of an existing instance.
- Experience with CMDB, CSDM, and configuration data governance.
- Experience with software license reconciliation, normalization, and compliance auditing.
- Experience integrating ITAM data with procurement, discovery, or financial systems (APIs, flat files, Integration Hub).
- Experience with cloud asset discovery (AWS, Azure, GCP).
- JavaScript/scripting experience for ServiceNow customization.
The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
University Information Technology Services (UITS) is the University of Arizona’s central technology organization. UITS delivers enterprise and specialized technology services that support students, faculty, researchers, staff, and campus partners. Through innovation, strategic partnerships, and a commitment to accessibility and continuous improvement, UITS supports the evolving needs of a leading research university and the communities it serves.
UITS invites applicants for the IT Asset Management Developer (Applications Development Programmer Analyst III) position. The IT Asset Management (ITAM) Developer designs, builds, delivers, and maintains the technology solutions that support the University's Software Asset Management (SAM) and Hardware Asset Management (HAM) programs on the ServiceNow platform. This position provides hands-on implementation expertise across the full asset lifecycle — procurement, deployment, normalization, reconciliation, and disposal — ensuring asset and license data is accurate, compliant, and actionable. This role works in close partnership with the SACM Architect to keep asset records and CMDB configuration data aligned under the Common Service Data Model (CSDM), and serves as the team's implementation-level subject matter expert for SAM and HAM.
This position is eligible for remote work within Arizona, subject to supervisor approval and department needs.
Visa sponsorship is not available for this position.
Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs.
- Implements, configures, and maintains the ServiceNow HAM Pro and SAM Pro applications — including hardware and software asset lifecycle workflows, model normalization, and license reconciliation — to support university-wide IT asset management.
- Designs and builds integrations between ServiceNow ITAM modules and external data sources (procurement systems, discovery tools, vendor feeds) to automate asset data ingestion and lifecycle tracking, and develops reporting, dashboards, and audit processes to monitor license compliance, asset data accuracy, and overall SAM/HAM program health.
- Performs ServiceNow system administration and daily operations support for IT Service Management — including user, group, and role administration; incident and request fulfillment support; and minor configuration changes — partnering with the Catalog Manager and the Service Management Team.
- Partners with the SACM Architect to align CMDB configuration data, asset records, and reconciliation processes, ensuring data integrity across the Common Service Data Model (CSDM).
- Documents technical configurations and workflows and serves as a subject matter expert on SAM/HAM implementation strategy, providing guidance and mentorship to team members.
Knowledge, Skills, & Abilities
- Ability to work on strategic, complex ITAM challenges requiring evaluation, interpretation, and development of new approaches or techniques.
- Extensive knowledge of Software and Hardware Asset Management principles, ITIL 4 practices, and full asset lifecycle management.
- Strong technical mastery of ServiceNow ITAM (SAM Pro, HAM Pro), CMDB, and related asset/configuration data structures.
- Ability to communicate with management, leadership, and stakeholders across the institution.
- Working knowledge of core ServiceNow ITSM modules (Incident, Request, Problem, Change) and general platform administration, including catalog, knowledge, user, group, and role management.
- Ability to work independently on established initiatives.
- Ability to translate complex asset and licensing data into actionable insights for both technical and non-technical stakeholders.
- Ability to influence policies, standards, and processes within and outside the immediate job function.
- Ability to troubleshoot and debug application and integration issues across ITAM and CMDB modules.
- Ability to work productively in a remote or hybrid capacity, including proficiency with collaboration tools (Teams & Zoom) and availability for planned and ad hoc web/video meetings.
- Ability to support staff, students, and faculty during core Arizona business hours (MST).
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
- Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.
- Experience in higher education.
- ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM).
- ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM).
- ServiceNow Certified Application Developer (CAD) certification.
- Direct experience implementing SAM Pro and/or HAM Pro in a production ServiceNow environment — implementation experience specifically, not solely administration of an existing instance.
- Experience with CMDB, CSDM, and configuration data governance.
- Experience with software license reconciliation, normalization, and compliance auditing.
- Experience integrating ITAM data with procurement, discovery, or financial systems (APIs, flat files, Integration Hub).
- Experience with cloud asset discovery (AWS, Azure, GCP).
- JavaScript/scripting experience for ServiceNow customization.
The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
See All 22 Remote IT Service Management Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote IT Service Management Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote IT service management jobs.
- ITIL 4 Foundation or higher certification required or strongly preferred
- 3 to 7 years of experience managing IT service operations or a service desk
- Hands-on administration experience with ServiceNow, Jira Service Management, or BMC Remedy
- Demonstrated ability to define, measure, and improve SLA and OLA compliance
- Experience leading incident, problem, and change management processes in enterprise environments
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote IT Service Management Job Search
Prove async communication on your resume
Remote it service management teams run on written handoffs, ticket documentation, and async status updates. Call out specific examples where you resolved incidents or managed service requests without real-time back-and-forth, and name the platforms you used to do it.
Get ITIL certified before you apply
ITIL 4 Foundation certification signals to remote employers that you speak the same service management language they use across distributed teams. Many remote it service management postings list it as a preferred or required credential, and it shortens the screening process in your favor.
Apply early to remote roles that fit
Migrate Mate lists remote it service management openings from across the U.S. in one place. Search for roles that match your ITSM platform experience and apply directly as soon as a position goes live, since remote roles often close faster than on-site equivalents.
Showcase your remote incident management setup
Remote employers want to know you can handle a P1 incident without escalating to a nearby colleague. Describe your home office setup, the monitoring or alerting tools you use, and how you coordinate resolution steps across distributed stakeholders when time zones and availability vary.
Remote IT Service Management Jobs: Frequently Asked Questions
How do I get a remote it service management job?
Target companies that operate distributed IT teams, including managed service providers, SaaS firms, and enterprise technology organizations with remote-first cultures. Remote employers screen for self-direction, clear written communication, and hands-on skills in ITSM platforms like ServiceNow, Jira Service Management, or BMC Remedy. Demonstrating experience managing incidents, change requests, or service desk queues asynchronously gives you a real edge over candidates who rely on in-person oversight.
Which companies hire remote it service managements?
Remote it service management roles are posted by CBIZ, Akima, and Peraton and others right now, based on current remote listings on Migrate Mate as of September 2026. These tend to be remote-first technology firms, managed service providers, and distributed enterprise teams across sectors like software, healthcare IT, and financial services.
Can you get a remote it service management job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot and triage independently without on-site support. Smaller managed service providers and tech-forward nonprofits are more likely to hire early-career candidates remotely. Completing an ITIL Foundation certification, contributing to open helpdesk projects, or documenting a home lab that shows you understand ticketing workflows and service lifecycles helps fill the experience gap.
Do you need a degree for remote it service management jobs?
Not always. Many remote employers weigh ITIL certifications, hands-on platform experience with tools like ServiceNow or Zendesk, and a demonstrable record of managing service queues over a formal degree. That said, a degree in information technology or a related field can satisfy baseline requirements at larger enterprises. Certifications like ITIL 4 Foundation or CompTIA IT Fundamentals often carry more weight in remote screening than the institution on your transcript.
See All 22 Remote IT Service Management Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs