Remote Principal Customer Success Account Manager Jobs
Remote principal customer success account manager jobs are open across the U.S. at remote-first firms and distributed teams, with strong demand in SaaS, enterprise software, and cloud services. Employers hiring remotely right now include ServiceNow, Genesys, and Waymark. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 17+ Remote Principal Customer Success Account Manager jobs
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
We are looking for a PrincipalTechnical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.
Responsibilities:
Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.
Qualifications
To be successful in this role you have:
Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
8+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
5+ years experience in network engineering, architecture, support, or design.
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Bonus Points:
Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20–25% per quarter.
For positions in this location, we offer a base pay of $ 137,501 - $180,950 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
We are looking for a PrincipalTechnical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.
Responsibilities:
Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.
Qualifications
To be successful in this role you have:
Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
8+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
5+ years experience in network engineering, architecture, support, or design.
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Bonus Points:
Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20–25% per quarter.
For positions in this location, we offer a base pay of $ 137,501 - $180,950 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
See All 17 Remote Principal Customer Success Account Manager Jobs
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Find JobsRemote Principal Customer Success Account Manager Job Market
Who's Hiring
Top Industries Hiring
- Renewable Energy
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote principal customer success account manager jobs.
- 7 or more years of customer success or strategic account management experience
- Demonstrated ability to manage complex enterprise accounts with high annual contract values
- Proficiency with customer success platforms such as Gainsight or Totango
- Experience driving executive-level business reviews and stakeholder alignment
- Strong cross-functional collaboration with sales, product, and professional services teams
- Bachelor's degree in business, communications, or a related field
Tips for Your Remote Principal Customer Success Account Manager Job Search
Prove your async communication before interviews
Remote principal customer success account manager roles require clear written communication with clients and internal teams across time zones. Build a portfolio of async updates, executive business reviews, or client-facing documents you can share to show you don't need real-time interaction to move accounts forward.
Apply early to remote roles that fit
Migrate Mate lists remote principal customer success account manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Highlight distributed team tools in your materials
Remote employers expect fluency with Gainsight, Salesforce, Slack, and Zoom for account management and internal collaboration. Name these tools in your application and explain how you used them to manage accounts or coordinate with remote product and sales teams.
Lead remote interviews with account outcomes
Remote hiring panels for principal customer success account manager roles ask for specific numbers: retention rates, net revenue retention, expansion percentages. Prepare two or three concrete account stories you can walk through clearly on video, without whiteboards or in-person cues.
Remote Principal Customer Success Account Manager Jobs: Frequently Asked Questions
How do I get a remote principal customer success account manager job?
Target remote-first SaaS companies and enterprise software firms, which hire principal customer success account managers remotely most often. Remote employers screen heavily for async written communication, self-direction, and the ability to manage complex accounts without in-person oversight. Demonstrating measurable outcomes, such as retention improvements or expansion revenue, and showing fluency with tools like Salesforce, Gainsight, or Slack gives candidates a clear edge.
Which companies hire remote principal customer success account managers?
Companies hiring remote principal customer success account managers right now include ServiceNow, Genesys, and Waymark, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first software companies, cloud platforms, and distributed enterprise teams where customer success is a core revenue function.
Can you get a remote principal customer success account manager job with no experience?
Yes, but remote principal-level roles are competitive and typically expect demonstrated account management results, since you'll operate independently from day one. Entry paths include proving yourself in a remote customer success manager role first, then advancing. Showing async communication skills, familiarity with CS platforms, and documented retention or growth outcomes matters more than years on a resume.
Do you need a degree for remote principal customer success account manager jobs?
Not always. Remote employers in this role weigh demonstrated account management results, strategic thinking, and platform expertise alongside or instead of a degree. A strong portfolio of retained accounts, expansion revenue, and cross-functional collaboration often carries more weight than a specific credential, particularly at remote-first companies that prioritize output over credentials.
Which industries hire the most remote principal customer success account managers?
Most remote principal customer success account manager openings sit in Renewable Energy and Technology & Software, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed customer success teams to manage complex, high-value accounts without geographic constraints.
See All 17 Remote Principal Customer Success Account Manager Jobs
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