Principal Customer Success Account Manager Jobs
Principal Customer Success Account Manager jobs are open across SaaS, enterprise software, fintech, and healthcare technology, from senior individual contributor to principal and staff levels, with specializations in strategic account growth, renewals, and product adoption. Find a role that fits below and apply directly.
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
We are looking for a PrincipalTechnical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.
Responsibilities:
Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.
Qualifications
To be successful in this role you have:
Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
8+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
5+ years experience in network engineering, architecture, support, or design.
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Bonus Points:
Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20–25% per quarter.
For positions in this location, we offer a base pay of $ 137,501 - $180,950 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
We are looking for a PrincipalTechnical Customer Success Manager (T.CSM) to join our growing Customer Success Team, who are a key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in their Armis Platform. This will include helping in aligning new use cases to the CISO goals, and identify growth opportunities by informing the customer of our latest innovations, capabilities, and products and match these to the clients’ business goals. In addition, the T.CSM will guide the customer in the successful adoption and operationalization of the Armis platform towards maximum value realization within all levels of the organization so hands-on technical delivery of the platform and configuration is required. The T.CSM serves as the business liaison between the customer and all cross functional teams within Armis, including our Executive team, Product Management, Engineering, Sales, Training and Enablement and others.
We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.
Responsibilities:
Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
Understand customer use cases and provide recommendations to improve security posture and platform utilization.
Build and maintain trusted relationships with technical stakeholders and decision-makers.
Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
Ensure deployment and configuration align with key business use cases and are delivered on schedule.
Stay current on third-party integrations and how they interact with Armis within customer environments.
Serve as a subject matter expert in your area of technical proficiency.
Partner with Product, Engineering, Support, and Sales teams to drive account success.
Qualifications
To be successful in this role you have:
Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
8+ years experience in a Customer Success Manager, Technical Account Manager, or related customer-facing technical role.
5+ years experience in network engineering, architecture, support, or design.
5+ years experience in service delivery or technical account management in post- and/or pre-sales environments.
Strong communication and presentation skills across technical and executive audiences.
3+ years experience in IT, security, healthcare tech, or similar environments.
Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.
Bonus Points:
Knowledge of healthcare/ICT devices, manufacturers, or applications.
Experience securing IT, IoT, or healthcare systems.
Familiarity with scripting languages (Python preferred).
Ability to travel up to 20–25% per quarter.
For positions in this location, we offer a base pay of $ 137,501 - $180,950 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Renewable Energy
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in principal customer success account manager jobs.
- 7 or more years of customer success or strategic account management experience
- Demonstrated ability to manage complex enterprise accounts with high annual contract values
- Proficiency with customer success platforms such as Gainsight or Totango
- Experience driving executive-level business reviews and stakeholder alignment
- Strong cross-functional collaboration with sales, product, and professional services teams
- Bachelor's degree in business, communications, or a related field
Tips for Your Principal Customer Success Account Manager Job Search
Quantify retention outcomes on your resume
Hiring managers for principal-level roles want to see net revenue retention, gross retention, or expansion revenue numbers tied directly to your book of business. Generic relationship-management bullet points won't differentiate you at this seniority level.
Distinguish your executive stakeholder experience
Principal roles almost always require C-suite or VP-level engagement. Call out the specific titles you've partnered with, the deal size you managed, and any executive business reviews you led, so recruiters can place you in the right tier immediately.
Apply early to roles that fit
Migrate Mate lists principal customer success account manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies at the right growth stage
Principal CSAMs are most often added when a company's ARR crosses a threshold that demands segmented enterprise coverage. Filter your search toward late-stage growth or publicly traded SaaS companies where complex, high-value accounts already exist.
Prepare a structured account health case study
Interviewers at the principal level routinely ask you to walk through a customer at risk. Have a concise narrative ready: the signal you caught, the internal and external stakeholders you pulled in, your intervention, and the measurable outcome.
Negotiate scope alongside compensation
At the principal level, your book of business size, account segment assignment, and internal influence over product roadmap feedback are negotiable. Address these in the offer stage, not after you start, since they directly shape your ability to perform and get promoted.
Principal Customer Success Account Manager Jobs: Frequently Asked Questions
Which companies are hiring the most principal customer success account managers?
The most active employers for principal customer success account managers right now are ServiceNow, Genesys, and Amazon Web Services, and the most openings are in California, Washington, and Texas, based on current listings on Migrate Mate as of November 2026. Enterprise SaaS companies and cloud platform providers consistently make up the largest share of open roles at this level.
How many principal customer success account manager jobs are remote?
About 95% of principal customer success account manager openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility at senior levels. Roles focused on digital-first or product-led growth companies tend to offer the most remote options, while positions tied to complex, high-touch enterprise accounts more often require periodic on-site presence.
How do you become a principal customer success account manager?
Start by building a strong foundation in customer success or strategic account management, working your way through senior and lead-level roles where you own meaningful revenue. Develop expertise in executive engagement, renewal negotiation, and expansion strategy. Consistently tying your outcomes to measurable retention and growth metrics is what moves candidates into principal-level consideration.
Can I get hired as a principal customer success account manager without direct experience at that level?
It's possible if you've been performing principal-level work without the title. Employers often promote from senior CSAM roles when candidates can demonstrate they've independently managed a large, complex book of business, influenced internal product decisions, and led executive-level engagements without close supervision. A portfolio of specific outcomes matters more than the title on your last role.
What does the principal customer success account manager interview process look like?
Most processes include an initial recruiter screen, a hiring manager conversation focused on your book of business and strategic approach, and one or more panel rounds with cross-functional leaders from sales, product, and leadership. Expect a case study or presentation component where you walk through how you'd handle a complex at-risk account or build an expansion strategy for a named customer.
Where can I find and apply to principal customer success account manager jobs?
You can find and apply to principal customer success account manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing from the page.
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