Remote Service Technician Jobs
Remote Service Technician jobs are open across the U.S. in sectors like software, telecommunications, and managed IT services, where distributed teams need technicians who can troubleshoot, support, and resolve issues without being on-site. Companies hiring remotely right now include ABB, SteelcoBelimed, and JBT Marel. Find a role that fits below and apply directly.
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Showing 5 of 49+ Remote Service Technician jobs
Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork?
At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.
Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.
If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!
How you’ll make an Impact
As a Service Desk Technician II, you will be responsible for managing day-to-day support desk tickets and serving as an elevated resource for client-initiated requests. Your primary focus will be to fully resolve tickets while adhering to Service Level Objectives (SLOs). Additionally, you will work to prevent escalations by providing first-touch resolution whenever possible. Maintaining high-quality service, fast response times, and a customer-focused mindset with clear communication will be essential. The ideal candidate should thrive in a fast-paced environment, demonstrating the ability to switch quickly and effectively between tasks while keeping the customer informed throughout the process.
Location and Work Expectations
- To best support our clients and team, it is preferred that candidates are physically located in the Colorado Springs, CO area.
- The schedule is Monday-Friday, 8:00 AM to 5:00 PM MT.
What you will be doing
- Manage client service tickets, ensuring timely resolution or proper escalation
- Assisting in the phone queue to handle client calls during part of your day, or as needed during high call volume surges
- Maintain accurate ticket records using service management software (e.g., ConnectWise Manage)
- Troubleshoot and resolve client issues, conducting root-cause analysis for recurring problems
- Perform software upgrades and address system gaps or process issues
- Create, update and maintain accurate client documentation
- Identify and communicate infrastructure improvements and security concerns
- Coach and mentor fellow Ntivians to enhance performance and support professional development
- Adhere to industry best practices and ensure compliance with security and operational standards
- Assist with additional duties to support team goals
Required Knowledge and Experience
- 2-3 years of Help Desk experience
- Proficient in supporting, administering, and troubleshooting Microsoft Desktop and Server operating systems and applications
- Solid knowledge of Microsoft 365, Google Workspace, Microsoft Exchange, and related email technologies including spam filters
- Familiarity in navigating Hyper-V and VMware consoles to troubleshoot virtual machine storage and availability issues
- Intermediate knowledge of at least one cloud platform and its console
- Experience with software deployments
- Familiar with network hardware, including Firewalls, Managed Switches, and WAPs
- Familiarity with RAID, NAS, and SAN concepts
- Familiarity with Apple macOS
- Familiarity with VOIP phone support
- iOS and Android experience
- Experience generating vendor access accounts while adhering to industry security best practices
- Ability troubleshoot and resolve issues with secure remote access methods
- Proficient in creating limited domain user accounts and delegating local server administration as needed
- Knowledge of auditing and implementing "need to know" access control and permissions
- Experience with managing shared drive permissions and optimizing the use of security groups (e.g., avoiding the default Domain Users group)
- Experienced in optimizing, applying, and filtering group policies via item-level filtering and security groups
- Familiarity with security tools and best practices for securing client infrastructure
- Strong problem-solving skills with the ability to diagnose and resolve technical issues quickly
- Capable of providing escalation support and identifying imminent system failures for timely escalation
- Ability to identify misconfigured services or applications and escalate appropriately
- Ability to document technical processes and solutions clearly Proficient in reviewing, refining, and creating Standard Operating Procedures (SOPs)
You’ll be successful in this role if you have experience in/with
- Excellent communication skills
- Excellent customer service skills
- Strong problem-solving capabilities
- Strong organizational and time-management skills, with the ability to manage multiple cases of varying difficulty from multiple clients
- Strong attention to detail and accuracy
- Ability to understand the business impact of technical problems and solutions
- Ability to foster a supportive and collaborative environment
- Ability to translate complex technical concepts into simple, easy-to-understand language for non-technical end users This role involves extended periods of sitting or standing and regular use of computers and office equipment
Required language skills
- Ability to communicate professionally, in English, both written and orally
- Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Bonus points for
- Desired certifications:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Related Microsoft certifications
- Desired Education: Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related discipline preferred
- Experience working for a Managed Services Provider
- Knowledge of ITIL or other service management frameworks is a plus
The base pay range for this position is expected to be between $43,000 and $50,000 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
FLSA Status: Salaried, Non-Exempt
Work Authorization Criteria
We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.
Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.
Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 8/14/26.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork?
At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.
Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.
If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!
How you’ll make an Impact
As a Service Desk Technician II, you will be responsible for managing day-to-day support desk tickets and serving as an elevated resource for client-initiated requests. Your primary focus will be to fully resolve tickets while adhering to Service Level Objectives (SLOs). Additionally, you will work to prevent escalations by providing first-touch resolution whenever possible. Maintaining high-quality service, fast response times, and a customer-focused mindset with clear communication will be essential. The ideal candidate should thrive in a fast-paced environment, demonstrating the ability to switch quickly and effectively between tasks while keeping the customer informed throughout the process.
Location and Work Expectations
- To best support our clients and team, it is preferred that candidates are physically located in the Colorado Springs, CO area.
- The schedule is Monday-Friday, 8:00 AM to 5:00 PM MT.
What you will be doing
- Manage client service tickets, ensuring timely resolution or proper escalation
- Assisting in the phone queue to handle client calls during part of your day, or as needed during high call volume surges
- Maintain accurate ticket records using service management software (e.g., ConnectWise Manage)
- Troubleshoot and resolve client issues, conducting root-cause analysis for recurring problems
- Perform software upgrades and address system gaps or process issues
- Create, update and maintain accurate client documentation
- Identify and communicate infrastructure improvements and security concerns
- Coach and mentor fellow Ntivians to enhance performance and support professional development
- Adhere to industry best practices and ensure compliance with security and operational standards
- Assist with additional duties to support team goals
Required Knowledge and Experience
- 2-3 years of Help Desk experience
- Proficient in supporting, administering, and troubleshooting Microsoft Desktop and Server operating systems and applications
- Solid knowledge of Microsoft 365, Google Workspace, Microsoft Exchange, and related email technologies including spam filters
- Familiarity in navigating Hyper-V and VMware consoles to troubleshoot virtual machine storage and availability issues
- Intermediate knowledge of at least one cloud platform and its console
- Experience with software deployments
- Familiar with network hardware, including Firewalls, Managed Switches, and WAPs
- Familiarity with RAID, NAS, and SAN concepts
- Familiarity with Apple macOS
- Familiarity with VOIP phone support
- iOS and Android experience
- Experience generating vendor access accounts while adhering to industry security best practices
- Ability troubleshoot and resolve issues with secure remote access methods
- Proficient in creating limited domain user accounts and delegating local server administration as needed
- Knowledge of auditing and implementing "need to know" access control and permissions
- Experience with managing shared drive permissions and optimizing the use of security groups (e.g., avoiding the default Domain Users group)
- Experienced in optimizing, applying, and filtering group policies via item-level filtering and security groups
- Familiarity with security tools and best practices for securing client infrastructure
- Strong problem-solving skills with the ability to diagnose and resolve technical issues quickly
- Capable of providing escalation support and identifying imminent system failures for timely escalation
- Ability to identify misconfigured services or applications and escalate appropriately
- Ability to document technical processes and solutions clearly Proficient in reviewing, refining, and creating Standard Operating Procedures (SOPs)
You’ll be successful in this role if you have experience in/with
- Excellent communication skills
- Excellent customer service skills
- Strong problem-solving capabilities
- Strong organizational and time-management skills, with the ability to manage multiple cases of varying difficulty from multiple clients
- Strong attention to detail and accuracy
- Ability to understand the business impact of technical problems and solutions
- Ability to foster a supportive and collaborative environment
- Ability to translate complex technical concepts into simple, easy-to-understand language for non-technical end users This role involves extended periods of sitting or standing and regular use of computers and office equipment
Required language skills
- Ability to communicate professionally, in English, both written and orally
- Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public
Bonus points for
- Desired certifications:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Related Microsoft certifications
- Desired Education: Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related discipline preferred
- Experience working for a Managed Services Provider
- Knowledge of ITIL or other service management frameworks is a plus
The base pay range for this position is expected to be between $43,000 and $50,000 per year. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.
FLSA Status: Salaried, Non-Exempt
Work Authorization Criteria
We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa.
Workspace Requirements and Remote Work Policy
Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva’s IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member’s normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures.
Our Commitment to a Diverse Workforce
At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment.
Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 8/14/26.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
See All 49 Remote Service Technician Jobs
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Find JobsRemote Service Technician Job Market
Who's Hiring
- ABB15
- SteelcoBelimed4
- JBT Marel3
- PALFINGER2
- Ingersoll-Rand2
Top Industries Hiring
- Manufacturing18
- Electronics & Hardware2
- Medical Devices1
- Distribution & Wholesale1
What Employers Look For
The qualifications that appear most often in remote service technician jobs.
- High school diploma or equivalent with vocational or technical training preferred
- One to three years of hands-on experience with mechanical, electrical, or electronic systems
- Relevant certification such as EPA 608, OSHA 10, or manufacturer-specific credentials
- Valid driver's license and clean driving record for field service travel
- Proficiency with diagnostic tools, multimeters, and computerized service software
- Strong customer communication skills for on-site troubleshooting and service calls
Tips for Your Remote Service Technician Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service technician openings from across the U.S. in one place. Search by role and apply directly to the listings that match your skills and availability, remote roles fill fast and early applicants get more attention.
Document your remote troubleshooting process
Remote employers want to see how you work without supervision. Write up two or three examples of technical issues you diagnosed and resolved independently, including the tools you used and how you communicated the fix to a non-technical stakeholder.
Get certified in remote monitoring tools
Familiarity with RMM platforms, ticketing systems like ServiceNow or Zendesk, and remote access tools like TeamViewer or AnyDesk tells remote hiring managers you can operate in a distributed environment from day one.
Target remote-first employers directly
Managed service providers, cloud infrastructure companies, and SaaS firms with large customer support functions have built hiring pipelines for remote technicians. Focus your search on companies whose business model depends on distributed technical support rather than on-site teams.
Remote Service Technician Jobs: Frequently Asked Questions
How do I get a remote service technician job?
Remote service technician roles go to candidates who can demonstrate self-direction, clear written communication, and the ability to diagnose and resolve issues without in-person backup. Remote-first managed service providers, SaaS companies with field support needs, and telecom firms with distributed infrastructure teams are the most consistent hirers. A strong remote candidate shows proficiency with remote monitoring tools, ticketing systems, and asynchronous documentation, and can walk an interviewer through a complex fix they handled independently.
Which companies hire remote service technicians?
Remote service technician roles are posted by ABB, SteelcoBelimed, and JBT Marel and others right now, based on current remote listings on Migrate Mate as of August 2026. The strongest concentration is at remote-first managed service providers, enterprise software companies, and telecom and IT infrastructure firms with geographically distributed customer bases.
Can you get a remote service technician job with no experience?
Yes, but remote entry-level service technician roles are harder to land than in-person ones because employers expect you to troubleshoot independently from day one. Your strongest path is through remote-friendly managed service providers or IT support companies that run structured onboarding programs. A relevant certification, a home lab setup you can describe in an interview, or documented volunteer tech support work all signal readiness to work without hands-on supervision.
Do you need a degree for remote service technician jobs?
Not always. Most remote employers weight certifications, demonstrated hands-on skills, and a history of resolving real technical issues above a formal degree. CompTIA A+, Network+, or vendor-specific credentials carry significant weight with remote hiring managers. What closes the gap is being able to show, concretely, that you can work through a problem independently and document your process clearly for a distributed team.
Which industries hire the most remote service technicians?
Most remote service technician openings sit in Manufacturing, Electronics & Hardware, and Medical Devices, per current remote listings on Migrate Mate as of August 2026. These sectors rely on distributed teams and remote infrastructure, making it practical to hire technicians who support customers and systems without being physically present.
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