Restaurant General Manager Jobs in Boston, MA

Restaurant General Manager

Full-Time | Competitive Salary + Bonus Opportunities

Serafina Boston, currently encompassing Serafina Seaport, Serafina Back Bay and our sister restaurant MonteVerdi within the Royal Sonesta Hotel with more on the way, is seeking an experienced, hands-on Restaurant General Manager to lead our team. The ideal candidate is an energetic and knowledgeable leader who thrives under pressure, is truly passionate about hospitality, and understands that leading by example is the key to building a successful team.

As General Manager, you will oversee all aspects of daily operations, including guest satisfaction, financial performance, employee development, food and beverage quality, and maintaining a positive and welcoming workplace culture. If you're someone who enjoys coaching teams, driving results, and creating memorable guest experiences, we'd love to meet you!

Responsibilities

• Oversee all daily restaurant operations to ensure exceptional guest experiences.
• Hire, train, coach, and develop managers and hourly team members.
• Lead by example while maintaining a positive, professional work environment.
• Manage labor costs, scheduling, payroll, and staffing levels.
• Monitor food, beverage, and inventory costs to achieve financial goals.
• Ensure compliance with all health, safety, sanitation in conjunction with the restaurant Chef team, as well as alcohol service regulations.
• Maintain high standards of cleanliness, organization, and food quality.
• Handle guest concerns professionally and resolve issues quickly.
• Analyze sales, labor, and operational reports to improve profitability.
• Foster accountability, teamwork, and a culture of excellence.

Qualifications

• 5+ years of restaurant management experience, including experience as a General Manager for at least 2 years in a high-volume restaurant.
• Proven ability to lead, motivate, and develop successful teams.
• Strong understanding of restaurant financials, including P&L management, labor, food cost, and inventory control.
• Excellent communication and conflict-resolution skills.
• Experience with scheduling, hiring, and employee performance management.
• Ability to multitask and remain organized in a fast-paced environment.
• Availability to work nights, weekends, and holidays as business demands.
• ServSafe Manager, ServSafe Allergen, TIPS, Crowd Manager, CPR/First Aid certifications are a must.
• Intermediate Spanish is a plus but not required.

What We're Looking For

• A strong leader who isn't afraid to jump in and support the team.
• Positive attitude and professional demeanor.
• Exceptional hospitality and guest-first mindset.
• High level of accountability and integrity.
• Results-driven with excellent organizational skills.
• Passion for mentoring and developing future leaders.
• A leader who is welcoming and accepting of all back grounds.

Benefits

• Competitive salary.
• Quarterly performance-based bonus opportunities.
• Paid vacation.
• Health insurance.
• Dining discounts across all of our Boston restaurants.
• Career growth opportunities.
• Supportive ownership and leadership team.

If you're looking for an opportunity to lead a great team, make an impact, and grow your career with a company that values hospitality and operational excellence, we'd love to hear from you!

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Paid training

Work Location: In person