Hotel Manager Jobs in Massachusetts

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE LOCATION:

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor-to-ceiling windows with views across the city. Other amenities include The Wellness Floor, a five-star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

SUMMARY

• Key Information:
• Opening Date: May 26, 2019
• 214 Rooms including 41 suites
• Zuma Restaurant (Independently operated; lunch dinner)
• LPM Restaurant (Opening July 2026; Independently operated; all day dining)
• Trifecta Lobby Lounge
• 10,000 sqf. of meeting space
• Forbes 5-Star Hotel, AAA Five Diamond Hotel, Forbes 5-Star SPA
• Residential: 171 Private Residences with 10 remaining to sell and 161 moved in. Private F&B Lounge, an entire floor of amenities including theater Golf Simulator, Pet Spa, Kids room, meeting room, and small fitness studio.
• Hotel Positioning: For guests travelling to Boston looking for a luxury hotel at the heart of sport, culture and entertainment with the modern comforts of city living, FS One Dalton is where Boston’s biggest moments come to life. Within arm’s reach to many of Boston’s renowned colleges and universities, and close to Fenway Park, MGM Hall, and TD Garden we’re the home-away-from-home for sports fans, artists, and families embracing new beginnings. Whether you’re stepping into the city for a concert, game, or one of life’s milestone moments, we’re your gateway to the best Boston has to offer. Start your day with a morning of mindfulness at our Forbes 5-Star Spa, explore the city and experience the energy and passion of “life as a fan”, and return for a nightcap at Zuma or LPM, the city’s most sought-after restaurants. Our striking, glass-clad design sets the stage, but it’s the moments you make here that steal the show.

VIEW OF NEEDS

• Strong focus on driving profitability and improving NOI to meet ownership goals. New asset manager brings heightened focus on finance efficiency and bottom-line results.
• Ability to embrace local community, collaborate with local influencers and establish connections.
• Background in Food & Beverage preferred. Work with local team to maintain a profitable and dynamic division. Hotel just closed One + One restaurant in March 2026. IRD, BQT and Trifecta remaining as FS F&B outlets. Hotel will not have a DoFB after June 2026.
• Ability to partner with the Zuma & LPM management team.
• Strong leadership skills to manage employees in an active union city with different cultural backgrounds.
• Understands the expectations to compete and collaborate with Four Seasons Hotel Boston.
• Premier Group also owns Four Seasons New York Downtown, Hampshire, Bahrain, London, Park Lane, and Bahrain Bay.
• Experience in cohesively working with Commercial team to exceed DNC, NTB and HRG goals from an operational capacity.
• Develop and execute cross-departmental activations and guest experiences, including but not limited to special events, moments of wonder, lobby décor/ambiance, festive season, shopping cart ideation and development, elite experiences, F&B events, all with close coordination with PR/Marketing.

CURRENT LEADERSHIP REQUIREMENTS

General

• Role model of Evolve Leadership Behaviors, inspirational and motivational leader with excellent emotional intelligence.
• Presence in the operation will be critical to build upon existing engagement with staff, customers, and residents.
• Strong Food & Beverage knowledge and experience will be critical for ownership deliverables and forging a new dynamic partnership with existing and new third party restaurants.
• Track record of strong performance in all Four Seasons KPIs in current role. Strong understanding or experience with KPIs for Hotel Manager role.
• Must possess and exude a strong sense of sophistication and style.
• Ability to develop Operational PC leads for career growth and next steps while influencing operational excellence in hotel through divisional and department head performances.
• Project management and renovation experience will be important to navigate short and long-term operational project initiatives.
• Comfortable dealing with an experienced developer who lives onsite and is regularly involved as well as regular ownership exposure.

People

• Emotionally intelligent leader able to connect with staff at all levels is essential to attracting and retaining talent.
• Demonstrates a commitment to DIB efforts, effectively listening for understanding and enhancing the culture.
• Knowledge/experience of union environment – the ability to partner with the Director of P&C on labor issues and union avoidance.
• Strong culture carrier with a hands-on leadership style.
• Ability to lead a young management team in supporting their growth and push performance.
• Sustain high morale and energy of a team, while incorporating a culture of accountability.
• Compete as the employer-of-choice in a local playing field that is saturated with luxury properties and competing industries.

Product

• Collaborate with Zuma & LPM to promote and support the hotel’s vision.
• Strong residential experience is a plus.
• Experience in overseeing a Forbes 5 Star rated Spa preferred.
• High-touch product passion with a strong eye for detail.
• Strength in establishing relationships with heavy base of HRGs, ELITE guests, VIPs, residents, and local patrons.
• Passion for product and service innovation are necessary in support of performance targets. Key to this will be elevating guest experience through creative programming and vision for product evolution.

Profit

• Strong business acumen is essential for developing trust and support from ownership.
• Collaborate with the hotel and residences to deliver financial results and understand mixed-use financial makeup.
• Aggressive approach to improve F&B profitability.
• Creativity to find and deliver on new revenue opportunities.
• Optimizing the utilization of shared services roles ad departments between One Dalton and NY Downtown.
• Strong focus on creating loyalty in the market, given this is a new Four Seasons with another Four Seasons property in town.

WHAT WE OFFER:

• Salary: $199,000 - $220,730
• FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• 401(k) Retirement Matching Plan
• Ability to experience our hotels as a guest through the Employee Travel program
• Highly competitive salaries and incentives
• Educational assistance programs, as well as in-house training workshop for all employees.
• Complimentary Life insurance
• Vacation & Paid Sick Time Off
• Complimentary Employee Meals
• And much more!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Under Massachusetts law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.