Hospitality Jobs in Massachusetts
Hospitality jobs in Massachusetts are in strong demand, with openings concentrated in hotels, restaurants, event venues, and resort and casino operations across one of the country's most visited tourism markets. Boston, Cambridge, and Worcester are the state's busiest hiring metros, with major employers like Marriott International, Hilton Hotels, and MGM Springfield maintaining a consistent presence. The most sought-after specialties include food and beverage management, front office operations, and event coordination. Find a role that fits below and apply directly.
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Showing 5 of 30+ Hospitality jobs
Position: Hospitality Director
Location: Chick-fil-A Dedham, MA
Job Type: Full-Time
Pay: $23 - $26 /hour
Overview:
Chick-fil-A Dedham is seeking an experienced and passionate Hospitality Director to join our team. This individual will play a key role in enhancing the store’s guest experience and ensuring smooth and efficient operations. The mission of the Director of Hospitality is to lead a team dedicated to attentiveness, courtesy, and friendliness, creating a welcoming environment for all guests. This is a full-time position, requiring availability on Saturdays.
Responsibilities:
- Lead and manage hospitality initiatives to ensure exceptional guest experiences.
- Collaborate with the Training Director to train team members to maintain high standards of attentiveness, courtesy, and friendliness.
- Collaborate with the Operator and Senior Leadership to implement strategies aligned with Chick-fil-A’s mission and values.
- Ensure daily operations run smoothly and efficiently, maintaining a focus on guest satisfaction.
- Foster a positive and team-oriented environment, motivating staff to perform at their best.
- Monitor service quality, address guest feedback, and implement improvements as needed.
- Uphold Chick-fil-A’s procedures and standards, ensuring compliance with food safety and sanitation requirements.
Requirements:
- Proven leadership experience in a hospitality or customer service role.
- Open availability, including Saturdays, to meet the demands of the business.
- Strong communication, leadership, and interpersonal skills.
- Ability to manage multiple priorities and lead a team effectively.
Benefits:
- Competitive pay: $23 - $26 / hour
- Paid time off
- Health, dental, and vision insurance
- 401(k)
- Employee discount
- Paid training
- Scholarship opportunities
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $23.00 - $26.00 / hour
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Employee discount
- Paid training
Job Type: fulltime
Schedule:
- Weekend availability
Education: High school degree
Work location: On-site
Dedham FSU. 140 Providence Hwy, Dedham, MA, 02026
Position: Hospitality Director
Location: Chick-fil-A Dedham, MA
Job Type: Full-Time
Pay: $23 - $26 /hour
Overview:
Chick-fil-A Dedham is seeking an experienced and passionate Hospitality Director to join our team. This individual will play a key role in enhancing the store’s guest experience and ensuring smooth and efficient operations. The mission of the Director of Hospitality is to lead a team dedicated to attentiveness, courtesy, and friendliness, creating a welcoming environment for all guests. This is a full-time position, requiring availability on Saturdays.
Responsibilities:
- Lead and manage hospitality initiatives to ensure exceptional guest experiences.
- Collaborate with the Training Director to train team members to maintain high standards of attentiveness, courtesy, and friendliness.
- Collaborate with the Operator and Senior Leadership to implement strategies aligned with Chick-fil-A’s mission and values.
- Ensure daily operations run smoothly and efficiently, maintaining a focus on guest satisfaction.
- Foster a positive and team-oriented environment, motivating staff to perform at their best.
- Monitor service quality, address guest feedback, and implement improvements as needed.
- Uphold Chick-fil-A’s procedures and standards, ensuring compliance with food safety and sanitation requirements.
Requirements:
- Proven leadership experience in a hospitality or customer service role.
- Open availability, including Saturdays, to meet the demands of the business.
- Strong communication, leadership, and interpersonal skills.
- Ability to manage multiple priorities and lead a team effectively.
Benefits:
- Competitive pay: $23 - $26 / hour
- Paid time off
- Health, dental, and vision insurance
- 401(k)
- Employee discount
- Paid training
- Scholarship opportunities
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $23.00 - $26.00 / hour
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Employee discount
- Paid training
Job Type: fulltime
Schedule:
- Weekend availability
Education: High school degree
Work location: On-site
Dedham FSU. 140 Providence Hwy, Dedham, MA, 02026
See All 30 Hospitality Jobs in Massachusetts
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Find Hospitality JobsHospitality Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Hospitality Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
What Massachusetts Employers Look For
The qualifications that appear most often in hospitality jobs across Massachusetts.
- Massachusetts Food Handler Certification or ServSafe credential required for most food service roles
- Prior experience in hotel, restaurant, or event operations in a guest-facing environment
- Demonstrated ability to manage or support teams during high-volume service periods
- Familiarity with property management systems such as Opera or similar hospitality software
- Strong customer service and conflict resolution skills with professional communication standards
- Availability for flexible scheduling including evenings, weekends, and Massachusetts peak tourism seasons
Hospitality Jobs in Massachusetts: Frequently Asked Questions
How do you become a hospitality professional in Massachusetts?
Most hospitality roles in Massachusetts require at minimum a high school diploma, with management positions often preferring an associate or bachelor's degree in hospitality management or a related field. Food service workers must hold a valid Massachusetts Food Handler Certification, and establishments selling alcohol require staff to complete TIPS or comparable responsible beverage service training recognized by the Massachusetts Alcoholic Beverages Control Commission. Programs at UMass Amherst and Bunker Hill Community College offer relevant hospitality credentials respected by state employers.
Which companies hire hospitality professionals in Massachusetts?
Massachusetts hospitality roles are posted by Flik Independent School Dining, Another Star, and SULLIVAN CAPITAL and others right now, based on current listings on Migrate Mate as of September 2026. Massachusetts's dense concentration of hotels, convention centers, and casino resorts across Boston and the Pioneer Valley means large, established operators drive much of the consistent hiring activity in the state.
Which Massachusetts cities have the most hospitality jobs?
Boston, Lenox, and Salem lead Massachusetts for hospitality openings. Boston dominates because of its hotel density, convention calendar, and year-round tourism, while Springfield and the surrounding Pioneer Valley draw significant volume from MGM Springfield and regional resort properties that require large, permanent hospitality teams.
Are there remote hospitality jobs in Massachusetts?
Yes, but they're rare. Hospitality work is fundamentally on-site and guest-facing, so fully remote roles make up a small share of the market. About 25% of hospitality openings tied to Massachusetts are remote or hybrid as of September 2026, and those tend to be corporate support functions such as revenue management, marketing, or group sales coordination rather than front-line service positions.
How can I get hired as a hospitality professional in Massachusetts with little or no experience?
The most realistic entry path is applying for front desk agent, banquet server, or food and beverage host roles, which large Massachusetts properties hire for regularly without requiring prior management experience. Marriott and Hilton properties in the Boston metro run structured onboarding programs for new hospitality workers, and MGM Springfield offers entry-level trainee positions across its hotel and dining operations. Completing a ServSafe certification before applying gives candidates a concrete edge, and community college hospitality programs at Bunker Hill or Quinsigamond provide practical credentials that Massachusetts employers recognize.
Where can I find and apply to hospitality jobs in Massachusetts?
You can find and apply to hospitality jobs in Massachusetts on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and location and apply directly to the employer through the listing.
See All 30 Hospitality Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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