Hospitality Jobs in New York
Hospitality jobs in New York are concentrated in hotels, restaurants, event venues, and tourism-driven businesses, making it one of the most active markets in the country for professionals at every level from front-of-house staff to general managers. Most openings are in New York City, Buffalo, and Albany, where major employers like Marriott International, Hilton Hotels, and Levy Restaurants have a lasting presence. The most in-demand roles focus on food and beverage management, guest services, and event operations. Scan the live roles below and apply to whichever ones fit.
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Job Summary
Nan Xiang Express is seeking a professional, customer-focused, and experienced Chinese Hospitality Manager to oversee daily hospitality and guest service operations. This role is responsible for maintaining excellent customer experiences, supervising front-of-house employees, coordinating restaurant service, resolving guest concerns, and supporting efficient business operations.
The ideal candidate has strong hospitality leadership skills, understands Chinese restaurant service operations, and can create a welcoming dining environment while maintaining high standards of customer satisfaction, teamwork, and operational efficiency.
Key Responsibilities
- Oversee daily hospitality and customer service operations throughout the restaurant.
- Supervise and coordinate front-of-house employees, including hosts, servers, cashiers, and service assistants.
- Maintain professional customer service standards and a welcoming dining atmosphere.
- Coordinate guest seating, reservations, takeout orders, and dining room activities.
- Monitor service quality and ensure customers receive accurate and timely assistance.
- Handle customer inquiries, complaints, feedback, and special requests professionally.
- Train and mentor hospitality employees on service procedures and customer interaction.
- Organize staff schedules, shift assignments, and daily service responsibilities.
- Coordinate with kitchen management to support timely food preparation and order delivery.
- Monitor dining room cleanliness, organization, and presentation.
- Support efficient service for dine-in, takeout, and delivery customers.
- Assist with implementing customer service policies and operational procedures.
- Monitor guest satisfaction and identify opportunities to improve the dining experience.
- Coordinate special promotions, group dining arrangements, and restaurant events when required.
- Maintain accurate service reports and communicate operational concerns to senior management.
- Ensure employees follow company policies, food safety practices, and workplace standards.
Qualifications and Requirements
- High school diploma or equivalent required; hospitality or business management education preferred.
- Previous experience in restaurant management, hospitality supervision, or customer service leadership.
- Understanding of front-of-house restaurant operations and guest service procedures.
- Strong communication, leadership, and interpersonal skills.
- Ability to supervise employees and coordinate daily service activities.
- Excellent customer service and conflict-resolution abilities.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced restaurant environment.
- Basic computer skills and familiarity with point-of-sale systems.
- Flexibility to work evenings, weekends, and holidays as required.
Preferred Skills
- Experience managing hospitality operations in a Chinese restaurant or Asian dining establishment.
- Familiarity with Chinese cuisine, menu terminology, and common guest preferences.
- Knowledge of dine-in, takeout, and delivery service coordination.
- Experience with staff training, scheduling, and performance monitoring.
- Ability to maintain service standards during high-volume dining periods.
- Familiarity with reservation systems, POS platforms, and customer feedback tools.
- Strong problem-solving skills and a commitment to guest satisfaction.
Work Environment
- Fast-paced Chinese restaurant and hospitality service environment.
- Regular interaction with guests, kitchen employees, servers, cashiers, and management.
- Combination of administrative responsibilities and hands-on customer service supervision.
- Frequent movement throughout dining, reception, and service areas.
- Extended periods of standing and active coordination during busy meal periods.
- Flexible scheduling may include evenings, weekends, and holidays.
Benefits
- Competitive compensation based on experience and qualifications.
- Potential performance-based incentives, where offered.
- Employee meal discounts, where available.
- Professional development and hospitality management training opportunities.
- Collaborative and customer-focused work environment.
- Opportunities for advancement into senior restaurant management roles.
Benefits depend on company policy, employment status, and eligibility.
About the Company
Nan Xiang Express is presented here as a Chinese food service business in Brooklyn, New York. The Chinese Hospitality Manager will help support restaurant operations by coordinating guest services, supervising hospitality employees, maintaining service standards, and promoting a positive dining experience for customers.
How to Apply
Interested candidates should submit an updated resume highlighting relevant experience in hospitality, restaurant management, customer service, or team supervision. Applicants should demonstrate strong leadership abilities, professional communication skills, and a commitment to excellent guest service.
Pay: $20.00 - $25.00 per year
Benefits:
- Relocation assistance
Work Location: In person
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Find Hospitality JobsHospitality Jobs by City in New York
Where New York roles are concentrated, by current openings.
Hospitality Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Construction & Real Estate
What New York Employers Look For
The qualifications that appear most often in hospitality jobs across New York.
- Relevant hospitality degree or certificate from a recognized program
- Prior experience in hotels, restaurants, or event management settings
- Strong customer service skills and ability to manage guest expectations
- Familiarity with property management systems such as Opera or Micros
- Ability to work flexible schedules including evenings, weekends, and holidays
- Knowledge of New York State food safety regulations and responsible service standards
Hospitality Jobs in New York: Frequently Asked Questions
How do you become a hospitality worker in New York?
Most hospitality roles in New York require a combination of relevant education and hands-on experience rather than a single state license. Programs at institutions like Cornell School of Hotel Administration, New York City College of Technology, and Paul Smith's College offer hospitality degrees recognized by major employers. For food service roles, New York State requires a Food Handler certification, and managers in establishments serving alcohol must complete an approved alcohol training course through the New York State Liquor Authority.
Which companies hire hospitality workers in New York?
Companies currently hiring hospitality workers in New York include Chick-fil-A Restaurants, NYU Langone Health, and TEAM, per current listings on Migrate Mate as of November 2026. New York City's dense concentration of luxury hotels, major convention venues, and Michelin-recognized restaurants keeps employer demand consistently strong across the state.
Which New York cities have the most hospitality jobs?
New York, Brooklyn, and Mineola have the most hospitality openings in New York. New York City dominates due to its global tourism volume, convention activity, and thousands of hotels and restaurants, while Buffalo and Albany support steady demand through regional hospitality chains, state government events, and growing local dining and lodging sectors.
Are there remote hospitality jobs in New York?
Yes, but they're rare. Most hospitality work is inherently on-site, covering guest interaction, food service, and facility management. About 15% of hospitality openings tied to New York are remote or hybrid as of November 2026, and those positions tend to cluster in back-office functions such as revenue management, group sales coordination, and corporate event planning rather than front-line service roles.
How can I get hired as a hospitality worker in New York with little or no experience?
The most realistic entry path is applying for front desk agent, host, banquet server, or room attendant roles, which large New York employers routinely fill without requiring prior hospitality experience. Hotel groups like Marriott and Hilton run structured new-hire training programs at their New York City properties for entry-level candidates. Completing a food handler certification through the New York State Department of Health and an alcohol awareness course approved by the New York State Liquor Authority gives applicants a concrete edge when competing for their first role.
Where can I find and apply to hospitality jobs in New York?
You can find and apply to hospitality jobs in New York on Migrate Mate, which lists current New York openings updated in real time. Search the listings, find the roles that match your experience and location, and apply directly to the ones that fit.
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