Restaurant Operations Management Jobs in Boston, MA

Restaurant General Manager

Full-Time | Competitive Salary + Bonus Opportunities

Serafina Boston, currently encompassing Serafina Seaport and Serafina Back Bay with more on the way, is seeking an experienced, hands-on Restaurant General Manager to lead our team in a fast-paced, high-volume restaurant. The ideal candidate is an energetic leader who thrives under pressure, is truly passionate about hospitality, and understands that leading by example is the key to building a successful team.

As General Manager, you will oversee all aspects of daily operations, including guest satisfaction, financial performance, employee development, food and beverage quality, and maintaining a positive and welcoming workplace culture. If you're someone who enjoys coaching teams, driving results, and creating memorable guest experiences, we'd love to meet you!

Responsibilities

• Oversee all daily restaurant operations to ensure exceptional guest experiences.
• Hire, train, coach, and develop managers and hourly team members.
• Lead by example while maintaining a positive, professional work environment.
• Manage labor costs, scheduling, payroll, and staffing levels.
• Monitor food, beverage, and inventory costs to achieve financial goals.
• Ensure compliance with all health, safety, sanitation in conjunction with the restaurant Chef team, and alcohol service regulations.
• Maintain high standards of cleanliness, organization, and food quality.
• Handle guest concerns professionally and resolve issues quickly.
• Analyze sales, labor, and operational reports to improve profitability.
• Foster accountability, teamwork, and a culture of excellence.

Qualifications

• 5+ years of restaurant management experience, including experience as a General Manager for at least 2 years in a high-volume restaurant.
• Proven ability to lead, motivate, and develop successful teams.
• Strong understanding of restaurant financials, including P&L management, labor, food cost, and inventory control.
• Excellent communication and conflict-resolution skills.
• Experience with scheduling, hiring, and employee performance management.
• Ability to multitask and remain organized in a fast-paced environment.
• Availability to work nights, weekends, and holidays as business demands.
• ServSafe Manager, ServSafe Allergen, TIPS, Crowd Manager, CPR/First Aid certifications are a must.
• Intermediate Spanish is a plus

What We're Looking For

• A strong leader who isn't afraid to jump in and support the team.
• Positive attitude and professional demeanor.
• Exceptional hospitality and guest-first mindset.
• High level of accountability and integrity.
• Results-driven with excellent organizational skills.
• Passion for mentoring and developing future leaders.
• A leader who is welcoming and accepting of all back grounds.

Benefits

• Competitive salary
• Quarterly performance-based bonus opportunities
• Paid vacation
• Health insurance
• Dining discounts
• Career growth opportunities
• Supportive ownership and leadership team

If you're looking for an opportunity to lead a great team, make an impact, and grow your career with a company that values hospitality and operational excellence, we'd love to hear from you!

Pay: $95,000.00 - $100,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person