Sales and Service Engineer Jobs

JOB TITLE: Pulp and Paper Sales & Service Engineer, Eastern Territory

DEPARTMENT: Cesco Solutions, a Tidal Vision Company

REPORTS TO: Operations Manager, East Region, North America

STATUS: Full time, exempt

LOCATION: Located in Eastern USA

SALARY RANGE: $110,000- $125,000/yr based on interview outcome and overall qualification (Additional Compensation: commission program based on percentage gross margin)

BENEFITS: Medical, dental, and vision insurance, optional FSA/HSA, 401k with 6% employer match, life and AD&D insurance, Employee Assistance Program, short & long term disability, tuition reimbursement, 21.67 days of paid time off + 10 holidays

Tidal Vision:

We believe that sustainability should not require customers to compromise on price, convenience, or performance. Our mission is to create positive and systemic environmental impact by making our biopolymer solutions cost competitive, more convenient, and better performing than the synthetic chemicals we displace. We value innovation and take pride in challenging the status-quo; we choose to view obstacles as opportunities. We value new ideas and encourage the team to apply creativity and invent new solutions to meet challenging demands. We value open, direct communication and foster a collaborative working environment through our unique approach to work culture. We value our employees and demonstrate that through our compensation and benefits programs and opportunities for growth and development.

About Cesco Solutions: Cesco Solutions is an industrial process, water, and sanitation treatment chemical provider specializing in paper process, mining and high-organics wastewater from food processing and related industries. As part of Tidal Vision, Cesco leverages chitosan-based chemistry as a sustainable alternative to traditional process and metal-based chemistry, to improve paper strength, waste clarification, reduce sludge, and enhance treatment efficiency. By combining advanced chemistry, application expertise, and operational support, Cesco helps facilities optimize wastewater performance, lower chemical consumption, and maintain regulatory compliance while advancing more sustainable treatment practices.

About Tidal Vision’s Unique Work Culture:

Tidal Vision strives to build and invest in the highest performing and most innovative team. We put our people and customers above process, avoid company-wide rules as much as possible, and have the courage to take unusual approaches to advance our mission. With this approach, we believe we can create a more flexible, fun, stimulating, creative, collaborative, and innovative organization.

Our commitment to developing, practicing and promoting direct and open communication, responsibility and freedom, and leading with and seeking context is a responsibility for every role at Tidal Vision.

Job Summary:

This is a unique opportunity to join a growing organization. We are looking for a Pulp and Paper Sales and Service engineer with experience in the chemical industry, or a related field. The successful candidate will work closely with team members to ensure customer satisfaction and provide exceptional customer support to potential and existing clients. This candidate is required to travel to meet current and existing clients as needed.

Essential Job Functions (Sales & Service):

• Generate and execute sales plans with new and existing customers to achieve growth targets.

• Work closely with current and prospective customers to understand business needs and recommend continuous improvement and innovation strategies to drive sales growth.

• Develop strong relationships with key stakeholders, including plant and facility executives, to foster long-term partnerships.

• Provide on-site and virtual technical support to customers by identifying and resolving challenges and escalating issues as needed.

• Support clients with repairs and maintenance to uphold our chemistry / equipment programs.

• Engage in problem-solving by conducting system analyses, interpreting data, and providing written recommendations to ensure optimal customer operations.

• Ensure customer satisfaction by providing comprehensive training on Cesco products, verifying proper application equipment functionality, and troubleshooting operational issues.

• Actively promote and support Cesco innovations and technology within assigned accounts to strengthen long-term business relationships.

• Must be willing to travel as needed (50%+) throughout the region.

Clean driving record and valid drivers license.

Basic Qualifications:

• 5+ years in the wastewater treatment industry and pulp and paper, with a primary focus on customer accounts and sales.

• Must have technical knowledge of wastewater treatment plants, including a variety of experience in food and beverage, pulp and paper or closely related.

• Must be willing to travel throughout the region (50%+). Open to applicants in Eastern USA.

Preferred Qualifications:

• 5-10 years experience selling chemical solutions.

• Expert level knowledge of Microsoft Office Suite.

Bachelor's degree in chemistry, biology or related field.

Working Conditions and Physical Requirements:

• Travel required: 50-70%.

• While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools, or controls and reach with hands and arms.

The employee is frequently required to stand, talk, hear, walk, etc., and sometimes needs to lift and/or move various weighed objects.

Licensing & Special Requirements

• Incumbent is subject to a background check.

• Local State Driver’s license and proof of insurance required by the time of hire.

Tidal Vision provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.