What We Do

FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.

Why you should join us

Not only do we provide competitive wages, you will also have access to great benefits and employee discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and bringing great products to our customers!

If this sounds like something you would love to do, and a place you want to be a part of, get in touch with us by submitting your application. We look forward to hearing from you!

Position Summary:

The Team Sales Support Representative serves as the primary point of contact for the company's Team Sales representatives and customers, addressing inquiries and resolving complaints. These customers are members of baseball and softball organizations utilizing Marucci products and apparel.

Position Responsibilities:

- Provide comprehensive support to Team Sales representatives regarding order fulfillment and issue resolution, communicating in person and via email.
- Serve as a primary point of contact for Team Sales customers—via phone, email, chat, or in person—offering product information and order assistance.
- Accurately collect and enter new or additional product/service orders.
- Address customer inquiries and complaints, escalating complex issues to the appropriate specialist or team member when necessary.
- Ensure effective resolution of customer problems and concerns.
- Maintain accurate customer accounts and detailed records of all interactions, inquiries, and complaints.
- Perform other assigned duties as required.

Specific Knowledge, Skills or Abilities Required:

- Exceptional communication abilities, including active listening and clear articulation.
- Strong customer service orientation with a proven ability to effectively resolve grievances.
- Proficient computer skills and a demonstrated capacity to quickly learn and adapt to new software applications.

Position Qualifications:

Education:

High school diploma or equivalent.

Experience:

Customer service experience recommended but not required.

Work Environment and Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.

Note:
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions – including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.

Fox offers an excellent compensation package and wide-ranging opportunities for professional development. Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts, Disability and Life Insurance benefit programs are available, as is a 401k plan with employer matching. Eligibility for all benefit programs is defined by the applicable plan document or employee handbook.

Marucci