Sales Support Specialist Jobs in Columbus, OH
Sales Support Specialist jobs in Columbus are concentrated in the Short North, downtown Columbus, and the Easton corridor, where financial services, insurance, and technology companies drive steady demand. Employers hiring right now include The Ohio State University, ARDAN, and Telamon. Find a role that fits below and apply directly.
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The IT Service Desk Specialist provides a first line of contact for corporate and store associates. The primary function is to troubleshoot and resolve IT inquiries through chat, email and phone and work with vendors and other support teams when needed to ensure prompt resolution of technical support issues. The role will provide assistance and training in the use of corporate systems and ensure all work is tracked to improve productivity and identify potential problems. The specialist will utilize analytical and communication skills to facilitate efficient solutions to IT operational issues.
Essential Duties and Responsibilities:
. Solution Desk technical support | Answer incoming IT Service Desk tickets from DSW and DBC stores, Corporate Offices and Warehouses providing first call resolution for 50%-70% incidents | Document all interactions into Service Desk ticketing software and follow up on Incidents and Requests through resolution. | Work with other DSW support teams as needed to ensure resolution of IT Incidents and Requests within service level targets | Work directly with support vendors to repair or troubleshoot issues, this may include scheduling resources into our store environment | Facilitate an IT Bridge process and create business communications and updates as needed
. Systems Administration and IT Operations | Manage User Access through Sailpoint and Active Directory, Mange SharePoint and O365 groups, utilize automated/remote support systems such as SCCM, SOTI, remote desktop etc. to provide an efficient and controlled support experience for business users | Entry level NOC (Network Operations Center) duties | Shipping and receiving store hardware.
. Remote support | manage personal ticket queues and productivity while working remote. Communicate with Solution Desk team and customers both verbally and written. Use Microsoft teams to communicate and share information.
. AI – Assist in creating and maintaining documentation that will be access by customers through our AI chat bot. Assist in ideation of ways AI can improve how the team works but to improve customer experience.
Required Skills:
. Able to promptly answer support related email, phone calls and other electronic communications.
. Self-motivated, organized and team-oriented, able to work independently and remotely to meet deadlines.
. Customer service skills
. Technical troubleshooting skills
. Basic networking principles understanding
. PC and MAC hardware troubleshooting skills
. Excellent communication (oral and written), interpersonal and presentation skills.
. Proficient with applications used in a corporate environment, Microsoft and Adobe productivity products, email, smart phones, web browsers, FTP clients and ticket systems preferred
. MS Windows and/or Mac administration experience with working knowledge of hardware diagnostics
. Retail/customer service experience a plus
The IT Service Desk Specialist provides a first line of contact for corporate and store associates. The primary function is to troubleshoot and resolve IT inquiries through chat, email and phone and work with vendors and other support teams when needed to ensure prompt resolution of technical support issues. The role will provide assistance and training in the use of corporate systems and ensure all work is tracked to improve productivity and identify potential problems. The specialist will utilize analytical and communication skills to facilitate efficient solutions to IT operational issues.
Essential Duties and Responsibilities:
. Solution Desk technical support | Answer incoming IT Service Desk tickets from DSW and DBC stores, Corporate Offices and Warehouses providing first call resolution for 50%-70% incidents | Document all interactions into Service Desk ticketing software and follow up on Incidents and Requests through resolution. | Work with other DSW support teams as needed to ensure resolution of IT Incidents and Requests within service level targets | Work directly with support vendors to repair or troubleshoot issues, this may include scheduling resources into our store environment | Facilitate an IT Bridge process and create business communications and updates as needed
. Systems Administration and IT Operations | Manage User Access through Sailpoint and Active Directory, Mange SharePoint and O365 groups, utilize automated/remote support systems such as SCCM, SOTI, remote desktop etc. to provide an efficient and controlled support experience for business users | Entry level NOC (Network Operations Center) duties | Shipping and receiving store hardware.
. Remote support | manage personal ticket queues and productivity while working remote. Communicate with Solution Desk team and customers both verbally and written. Use Microsoft teams to communicate and share information.
. AI – Assist in creating and maintaining documentation that will be access by customers through our AI chat bot. Assist in ideation of ways AI can improve how the team works but to improve customer experience.
Required Skills:
. Able to promptly answer support related email, phone calls and other electronic communications.
. Self-motivated, organized and team-oriented, able to work independently and remotely to meet deadlines.
. Customer service skills
. Technical troubleshooting skills
. Basic networking principles understanding
. PC and MAC hardware troubleshooting skills
. Excellent communication (oral and written), interpersonal and presentation skills.
. Proficient with applications used in a corporate environment, Microsoft and Adobe productivity products, email, smart phones, web browsers, FTP clients and ticket systems preferred
. MS Windows and/or Mac administration experience with working knowledge of hardware diagnostics
. Retail/customer service experience a plus
See All 142+ Sales Support Specialist Jobs in Columbus
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Find Sales Support Specialist JobsSales Support Specialist Job Market in Columbus
Who's Hiring
- The Ohio State University15
- ARDAN7A
- Telamon7
- Upstart7
- CertaSite7
Top Industries Hiring
- Education
- Technology & Software
Sales Support Specialist Jobs in Columbus: Frequently Asked Questions
How do I get a sales support specialist job in Columbus?
Target Columbus's strongest hiring pockets: insurance carriers and financial services firms near the downtown core, technology companies along the Easton and Polaris corridors, and healthcare organizations throughout the metro. Candidates who know CRM platforms like Salesforce and can demonstrate experience coordinating quotes, contracts, or order workflows stand out. Tailoring your resume to each employer's sales cycle and industry terminology gives you a concrete edge in Columbus's competitive market.
Which companies hire sales support specialists in Columbus?
Columbus sales support specialist roles are posted by The Ohio State University, ARDAN, and Telamon and others right now, based on current listings on Migrate Mate as of September 2026. Columbus's mix of large insurance carriers, regional banks, and growing technology firms means openings appear across both corporate headquarters and regional offices throughout the metro.
Are there remote sales support specialist jobs in Columbus?
Yes, though availability depends on the role: desk-based functions like order entry, quote processing, and CRM administration lend themselves to remote work, while roles requiring showroom presence or hands-on coordination are typically on-site. About 88% of sales support specialist openings tied to Columbus are remote or hybrid as of September 2026. Technology and financial services employers in Columbus tend to offer the most flexible arrangements for this role.
How can I get a sales support specialist job in Columbus with little or no experience?
The most realistic entry path in Columbus is through administrative or customer service roles at insurance carriers, healthcare companies, or regional technology firms, many of which promote internally into sales support. Look for titles like sales coordinator, operations assistant, or customer success associate at Columbus employers in the insurance and fintech sectors. Proficiency with spreadsheets and basic CRM tools, even from coursework or volunteer work, makes a strong impression at the entry level here.
Which industries hire the most sales support specialists in Columbus?
The sectors hiring the most sales support specialists in Columbus are Education and Technology & Software, based on current listings on Migrate Mate as of September 2026. Columbus's status as a major insurance and financial services hub, combined with its growing technology and healthcare presence, makes it one of the more active markets in Ohio for this role.
See All 142+ Sales Support Specialist Jobs in Columbus
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