Senior Customer Marketing Manager Jobs in St. Louis, MO
Senior Customer Marketing Manager jobs in St. Louis are in active demand, concentrated in Clayton, Midtown, and the Cortex Innovation Community across healthcare, financial services, consumer goods, and technology. Employers hiring right now include Energizer, Nidec Motor Corporation, and BJC HealthCare. Scan the live roles below and apply to whichever ones fit.
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Scheduled Hours
40Position Summary
The Sr. Creative Director (design) is an outstanding designer and visual storyteller, an expert communicator and passionate problem solver responsible for all aspects of visual marketing and communications and, along with the Sr. Creative Director (copy), is responsible for creative operations, overseeing the work of the department’s in-house creative staff as well as freelance and agency partners. The Sr. Creative Director is a compelling and inspiring presenter, a senior-level client contact, and is focused on large-scale campaigns and key initiatives that support the clinical enterprise, advancement, recruitment, commercialization and all departments across the education, research and clinical practices at WashU Medicine. Both as manager and hands-on designer, the Sr. Creative Director will ensure the team, including its culture, work environment, tools, capabilities and processes support the delivery of inspiring, industry-leading creative that helps the university’s School of Medicine (including departments, labs, partnerships and more) achieve their objectives.Job Description
Primary Duties & Responsibilities:
Strategy and Design
- The Sr. Creative Director (design) is responsible for the development of the visual expression and creative strategy of the brand for all projects, including (but not limited to) digital, print, social, video and environmental design while providing clear and productive creative direction to team members.
- Establish best-in-class design for WashU Medicine while also pitching in and helping whenever and wherever needed, but this should not come at the expense of the development and productivity to other team members.
- Strong design proficiency in a variety of capacities, especially digital, with a devotion to grammatical and material accuracy.
- Advanced understanding of typography, composition, color theory and design best practices and technologies.
- Work with the team to ensure the work delivers on the strategy, determine the effectiveness of the work after it has been activated, and use the learnings to make the necessary adjustments and improvements to future work.
- Monitor projects through all phases of production.
- Effectively handle multiple assignments and manage multiple team members at one time and adhere to client budget and time constraints.
Concepting and Idea Development
- Lead, inspire, motivate, and develop a creative team of art directors and copywriters.
- Develop strategy, concept ideas, and provide direction to the team throughout the creative process.
- The Sr. Creative Director possesses strong creative ideas, but more importantly gives others the confidence to express their ideas, too. People shouldn’t work with you because they have to — they should work with you because they want to.
- Present and sell in the department’s work in compelling ways to clients. The presentation should demonstrate a clear vision of how the work addresses the client challenge.
- Interact with members of the creative team to develop creative concepts and executions of assigned project(s).
- Possess solid understanding of the market dynamics and challenges of the medical and higher education categories.
- Present new ideas to members of the team.
Mentorship (Talent and Resource Development)
- The Sr. Creative Director ensures the professional development and readiness of the creative team so their team members are learning, growing, and getting better every single day.
- Train and supervise assigned staff of designers, writers, and production personnel; oversee their execution of all assigned creative efforts to insure they are on strategy, on budget, and on schedule.
- Resolve differences with other team members throughout the agency which may lead to discord in the office.
- Effectively promote the overall creative capabilities of the department.
- Share best practices to benefit overall creative staff/communications professionals at the School of Medicine.
- Other duties as assigned.
Working Conditions:
Job Location/Working Conditions
- Normal office environment.
Physical Effort
- Typically working at desk or table.
- Repetitive wrist, hand or finger movement.
- Ability to move to on and off-campus locations.
Equipment
- Office equipment
Required Qualifications
Education:
Bachelor's degree
Certifications/Professional Licenses:
Work Experience:
Skills:
Driver's License:
More About This Job
Preferred Qualifications
- Seven years of experience in a similar role managing creative teams.
- Strong design background, with proficiency in the digital space.
- Experience in brand identity development.
- Think creatively + strategically and provide marketable solutions in concepts, development, and producing tactics through the filter of brand voice.
- Convey the vision and values of the agency to staff.
- Experience working on healthcare, pharma, medicine or higher education.
- Bachelor's degree in Fine Arts, Marketing, Communications, Advertising, or related field preferred or Master's degree.
- Experience in both traditional and digital media.
- Strong attention to detail. The Sr. Creative Director (design) is required to use a keen eye and sense of design and communication to ensure that every piece of visual work is mistake free and lives up to the Marketing and Communications Team’s high standards.
- Ability to lead by example and continue their own development within the agency.
- Desire to work collaboratively as part of a larger team in a fast-paced environment.
- Desire to take on new challenges, grow and learn every day.
- Polished presentation skills demonstrating a clear vision of how the work addresses the client challenge.
- Have a passion for marketing, staying informed of industry best practices.
- Be a leader of the overall business and process, working with account and project manager teams to assure appropriate creative strategies, adequacy/accuracy of input, schedules, budgets, production support, necessary reviews, and client presentations.
- Excellent verbal and written communication skills.
Preferred Qualifications
Education:
M.A. - Master of Arts
Certifications/Professional Licenses:
Work Experience:
Skills:
Active Listening, Adobe Creative Studio, Brand Identity, Communication, Creative Approaches, Creative Media, Creative Strategies, Digital Designs, Educational Institutions, Environmental Graphic Design, Feedback Management, Financial Management, Fine Arts, Media Arts, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Nonprofit Organizations, People Management, Persuasion, Print Design, Self-Starter, Sound JudgmentGrade
G16Salary Range
$96,000.00 - $169,300.00 / Annually The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.Benefits Statement
Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.See All 81 Senior Customer Marketing Manager Jobs in St. Louis
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Top Industries Hiring
- Construction & Real Estate
- Manufacturing
- Technology & Software
- Healthcare & Medical Services
- Education
Senior Customer Marketing Manager Jobs in St. Louis: Frequently Asked Questions
How do I get a senior customer marketing manager job in St. Louis?
Focus your search on St. Louis's strongest hiring sectors: healthcare systems, regional banks and insurance carriers, consumer packaged goods companies, and mid-market technology firms. Roles concentrate in Clayton's corporate corridor, the Cortex district, and downtown. Candidates who stand out here typically bring lifecycle marketing or loyalty program experience, familiarity with CRM platforms, and a portfolio showing measurable retention or upsell outcomes from prior campaigns.
Which companies hire senior customer marketing managers in St. Louis?
Employers hiring senior customer marketing managers in St. Louis right now include Energizer, Nidec Motor Corporation, and BJC HealthCare, based on current listings on Migrate Mate as of July 2026. St. Louis draws a mix of large regional anchors in healthcare and financial services alongside growing consumer brands and technology companies, giving candidates a range of industry environments to target.
Are there remote senior customer marketing manager jobs in St. Louis?
Yes, senior customer marketing manager work is well suited to remote and hybrid arrangements given its focus on strategy, CRM management, and campaign execution. About 65% of senior customer marketing manager openings tied to St. Louis are remote or hybrid as of July 2026, reflecting broader flexibility across the marketing function. Fully in-office roles tend to be at employers with large local customer operations who want close collaboration with sales and product teams.
How can I get a senior customer marketing manager job in St. Louis with little or no experience?
The most realistic entry path is moving into a coordinator or specialist role within the customer marketing or retention teams at St. Louis's larger healthcare, financial services, or consumer goods employers, then building toward the senior level. Companies in Clayton and the Cortex district regularly hire marketing associates who grow into customer-focused roles. Demonstrating hands-on CRM work, email campaign ownership, or customer segmentation projects from earlier roles or internships accelerates that progression locally.
Which industries hire the most senior customer marketing managers in St. Louis?
St. Louis senior customer marketing manager roles concentrate in Construction & Real Estate, Manufacturing, and Technology & Software, based on current listings on Migrate Mate as of July 2026. St. Louis's deep roots in healthcare, financial services, and consumer products create consistent demand for marketers who can drive retention and expansion revenue within established customer bases.
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