Senior User Researcher Jobs in Arizona

The Phoenix Municipal Court is the State's largest limited jurisdiction court and is among the top ten busiest municipal courts in the United States. The Court handles cases that range from minor traffic violations to Class 1 misdemeanors carrying a maximum penalty of six months in jail and a $2,500 fine. Annually, the court processes approximately 160,000 charges.

The available assignment is in the User Technology Support (UTS) Unit. The UTS Unit is responsible for the Court's desktop and windows server infrastructure. The scope of this responsibility includes over 400 desktop computers, 70 Windows servers, and numerous critical Windows based applications including OnBase, FTR digital audio courtroom recordings, and the Q-Matic customer queuing system. To operate efficiently, the majority of this environment is virtualized on a 4-host VMware cluster. This configuration brings the benefit of a significant reduction in operating costs associated with the Court's Windows servers but carries an added layer of administrative responsibility and associated skills.

UTS Unit responsibilities include:

• Local Area Network (LAN) Administration.
• VMware Virtual Server Administration.
• Windows Server Administration.
• BCDR (Veeam).
• Windows Workstation Administration.
• Network/Local Printer Administration.
• Courtroom FTR Gold Digital Audio Recordings Administration.
• Microsoft Endpoint Configuration Manager.
• Q-Matic Customer Queuing System Administration.
• 24x7 Support (Lead and Senior rotate after hours support).
• Shared Administration with Systems Administration (SA) Section.
• IT asset management and lifecycle management.
• Procurement.

Essential duties include:

• Maintain Active Directory including creating computer accounts, making any necessary modifications and changes and the deleting of user accounts.
• Monitor physical and virtual servers performance using monitoring tools.
• Hardware support resolve issues related to PCs and peripheral hardware, printers, scanners and telephones.
• Software support, installation, maintenance, and troubleshooting of Microsoft Office Applications, Windows 11, Anti-Virus, and business applications.
• Develop and apply standard computer images with authorized software to computers to ensure consistent configurations, maintain computer hardware inventory tracking, and execute procurement activities for the division.

• Knowledge and experience using and troubleshooting Windows 11.
• Knowledge and experience with procurement.
• Knowledge or experience with maintaining IT asset inventory.
• Self-motivated and able to work independently as well as in a team environment, with the capacity to set priorities, organize time, and identify resources for projects.
• Ability to diagnose and resolve basic computer and technical issues.
• Ability to lead large projects.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

Internal Only: Please understand that this is pay grade 056. If selected, your salary offer will be based on the applicable promotion or demotion worksheet in accordance with the City Pay Ordinance.

• Promotions occur when the last two digits of the pay grade increase.
• Demotions occur when the last two digits of the pay grade decrease.
• Lateral transfers occur when there is no change to the last two digits of the pay grade.
• When there is a change in the first digit of the pay grade, there may also be a change to your classification or unit.

Your job classification can be found in eCHRIS > Personal Details under your name, located in the top left section of the page.

The pay grade and classification/unit of your current position may be found by looking up your job title on the job description page.

A comprehensive benefits package is offered which includes:

• for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 007 Benefits

• One year of experience in systems applications analysis, programming or telecommunications functions utilizing a variety of hardware and software or installation and maintenance of digital systems, radio, and electronic communications systems,
• OR One year of experience in telephone station equipment and related telecommunications distribution systems,
• OR One year of experience in avionics maintenance;
• and course work including training or experience with one or more work station computers and one or more programming languages and one or more operating systems.
• Other combinations of experience and education that meet the minimum qualifications may be substituted.
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• This position is subject to Criminal Justice Information Systems (CJIS) background standards. Candidates who receive a conditional offer of employment must be fingerprinted and will have their fingerprints used to check the Criminal History Records of the State of Arizona Department of Public Safety and the Federal Bureau of Investigation. Any records returned will be reviewed to determine the candidate's suitability for the job.
For information regarding pre-screening and driving positions,
• .
• The City job description can be found here.

The minimum qualifications listed above, plus experience with/in:

• Active Directory.
• Security patch management.
• Remedy Salesforce or other helpdesk ticketing systems.
• Supporting more than 200 users and computers in a networked environment.
• Level 2 helpdesk support.
• Overseeing an enterprise computer replacement program.
• Vendors and stakeholders to obtain quotes and purchase IT related assets in an enterprise environment.
• Mission critical systems.
• Providing audio/visual support.
• Triage and resolution.
• Providing application support.
• Proficient experience configuring, deploying, and troubleshooting enterprise desktops and laptop computers, printers, scanners and business applications.

Recruitment closes July 13, 2026. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

• Job interviews may be held by video or audio conference.
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• for more information.
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• If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at (602) 495-5700 or by text at (800) 367-8939. You may also fill out and submit a Reasonable Accommodation Request Form.

User Technology Specialist, JC:09800, ID# 62130, 06/29/26, USM, DB, Benefits:007.

Building the Phoenix of tomorrow.

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City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.