Service Delivery Project Manager Jobs
Service Delivery Project Manager jobs are open across IT services, managed services, telecom, and consulting, at every level from coordinator to director, with specializations in ITIL delivery, SLA governance, and client escalation management. See the openings below and apply to the ones that match your experience.
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We are seeking a highly motivated and customer-focused Service Delivery Manager to lead
a network project delivery organization supporting LAN, WAN, Operational Technology (OT),
network security, and wireless projects. This individual will oversee two Project Delivery
Leads and a team of approximately 40 members, with accountability for governance,
resource management, and Quality, Cost, and Delivery (QCD) across the project portfolio.
The role will serve as a key customer-facing leader, drive the evolution of a scalable service
delivery model, and champion continuous improvement (Kaizen), team development, and
operational excellence.
Essential Functions:
Description / Essential Functions:
Delivery Organization Management
- Manage and run network project delivery as a whole across LAN, WAN, OT
multiple concurrent projects through the Project Delivery Leads.
- Establish delivery governance, including standard processes, stage gates, quality
- Plan and allocate resources across the team of approximately 40 members,
- Monitor portfolio-level KPIs (schedule, cost, quality, utilization, customer
and escalations.
Customer Relationship and Single Point of Contact
- Act as the customer's single point of contact together with the Project Delivery
- Provide regular reporting to the customer (e.g., weekly status, monthly service
improvement actions.
- Handle management-level escalations, negotiate scope, priority, and resource
- Build long-term, trusted relationships with customer stakeholders and identify
People Leadership and Partner Management
- Lead, coach, and evaluate the two Project Delivery Leads, and oversee the
skills development, and succession planning.
- Foster a team culture of ownership, teamwork, and continuous learning that
- When work is outsourced, select and manage partner companies, including
Financial, Risk, and Compliance Management
- Manage the delivery budget, cost, resource utilization, and inputs for billing and
- Ensure delivery complies with customer security policies, change management
environments.
Service Development and Continuous Improvement
- Lead the transition from in-house delivery support to a standardized service
model, and delivery processes.
- Develop and maintain high-quality documentation, such as reports, proposals,
- Drive Kaizen activities in delivery processes, tools, and quality standards based on
Competencies
- Leadership and accountability: Takes full responsibility for the delivery organization
- Sound judgment: Makes timely, well-reasoned decisions based on facts, priorities,
- Logical thinking: Structures complex problems clearly and drives issues to root-
- Communication: Communicates clearly and persuasively with customers,
- Drive and execution: Moves the organization forward and delivers results through
- Documentation: Produces clear, accurate, and well-organized reports and
- Adaptability and learning agility: Flexibly adapts to and absorbs our culture and
- Kaizen mindset: Constantly questions the current way of working and looks for
- The position supports LAN, WAN, OT, network security, and wireless project
on project needs.
Supervisory Responsibility
- This position has supervisory responsibilities, directly managing two Project
Minimum qualification:
Required Education & Experience:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a
- 10+ years of progressive experience in IT infrastructure, network engineering,
project delivery.
- 5+ years of experience leading project management staff or technical delivery
members (direct or indirect).
- Working knowledge of network technologies sufficient to lead technical
technologies (MPLS, SD-WAN, VPN), LAN, wireless (Wi-Fi design and site surveys),
network security (firewalls, NAC, segmentation, IDMZ), monitoring, and high-
availability design.
- Solid project management knowledge and experience, including scope, schedule,
concurrent projects or a project portfolio.
- Experience establishing capacity management, resource planning, or delivery
- Experience in a manager-level customer-facing role, including executive reporting,
- Experience managing vendors or partner companies, or network integrators.
- Excellent communication, judgment, logical thinking, and documentation skills.
- Business-level proficiency in written and spoken English.
- Flexibility and openness to adapt to our culture and ways of working, and interest in
Preferred Qualifications:
- Experience building or launching managed services, or transitioning project-based
- Experience with OT / industrial networks in manufacturing environments, such as
protocols.
- Certifications such as PMP/PgMP, ITIL 4, CCNP/CCIE, or CISSP.
- Experience in the automotive or manufacturing industry, or with Japanese
- Knowledge of Lean, or Kaizen methods.
- Familiarity with delivery and reporting tools such as ServiceNow, Jira, Microsoft
Position Type/Expected Hours of Work:
- Onsite work environment
- Contract to Hire position
- Occasional travel to customer sites and facilities (20-40%)
jCO306ZiEh
We are seeking a highly motivated and customer-focused Service Delivery Manager to lead
a network project delivery organization supporting LAN, WAN, Operational Technology (OT),
network security, and wireless projects. This individual will oversee two Project Delivery
Leads and a team of approximately 40 members, with accountability for governance,
resource management, and Quality, Cost, and Delivery (QCD) across the project portfolio.
The role will serve as a key customer-facing leader, drive the evolution of a scalable service
delivery model, and champion continuous improvement (Kaizen), team development, and
operational excellence.
Essential Functions:
Description / Essential Functions:
Delivery Organization Management
- Manage and run network project delivery as a whole across LAN, WAN, OT
multiple concurrent projects through the Project Delivery Leads.
- Establish delivery governance, including standard processes, stage gates, quality
- Plan and allocate resources across the team of approximately 40 members,
- Monitor portfolio-level KPIs (schedule, cost, quality, utilization, customer
and escalations.
Customer Relationship and Single Point of Contact
- Act as the customer's single point of contact together with the Project Delivery
- Provide regular reporting to the customer (e.g., weekly status, monthly service
improvement actions.
- Handle management-level escalations, negotiate scope, priority, and resource
- Build long-term, trusted relationships with customer stakeholders and identify
People Leadership and Partner Management
- Lead, coach, and evaluate the two Project Delivery Leads, and oversee the
skills development, and succession planning.
- Foster a team culture of ownership, teamwork, and continuous learning that
- When work is outsourced, select and manage partner companies, including
Financial, Risk, and Compliance Management
- Manage the delivery budget, cost, resource utilization, and inputs for billing and
- Ensure delivery complies with customer security policies, change management
environments.
Service Development and Continuous Improvement
- Lead the transition from in-house delivery support to a standardized service
model, and delivery processes.
- Develop and maintain high-quality documentation, such as reports, proposals,
- Drive Kaizen activities in delivery processes, tools, and quality standards based on
Competencies
- Leadership and accountability: Takes full responsibility for the delivery organization
- Sound judgment: Makes timely, well-reasoned decisions based on facts, priorities,
- Logical thinking: Structures complex problems clearly and drives issues to root-
- Communication: Communicates clearly and persuasively with customers,
- Drive and execution: Moves the organization forward and delivers results through
- Documentation: Produces clear, accurate, and well-organized reports and
- Adaptability and learning agility: Flexibly adapts to and absorbs our culture and
- Kaizen mindset: Constantly questions the current way of working and looks for
- The position supports LAN, WAN, OT, network security, and wireless project
on project needs.
Supervisory Responsibility
- This position has supervisory responsibilities, directly managing two Project
Minimum qualification:
Required Education & Experience:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a
- 10+ years of progressive experience in IT infrastructure, network engineering,
project delivery.
- 5+ years of experience leading project management staff or technical delivery
members (direct or indirect).
- Working knowledge of network technologies sufficient to lead technical
technologies (MPLS, SD-WAN, VPN), LAN, wireless (Wi-Fi design and site surveys),
network security (firewalls, NAC, segmentation, IDMZ), monitoring, and high-
availability design.
- Solid project management knowledge and experience, including scope, schedule,
concurrent projects or a project portfolio.
- Experience establishing capacity management, resource planning, or delivery
- Experience in a manager-level customer-facing role, including executive reporting,
- Experience managing vendors or partner companies, or network integrators.
- Excellent communication, judgment, logical thinking, and documentation skills.
- Business-level proficiency in written and spoken English.
- Flexibility and openness to adapt to our culture and ways of working, and interest in
Preferred Qualifications:
- Experience building or launching managed services, or transitioning project-based
- Experience with OT / industrial networks in manufacturing environments, such as
protocols.
- Certifications such as PMP/PgMP, ITIL 4, CCNP/CCIE, or CISSP.
- Experience in the automotive or manufacturing industry, or with Japanese
- Knowledge of Lean, or Kaizen methods.
- Familiarity with delivery and reporting tools such as ServiceNow, Jira, Microsoft
Position Type/Expected Hours of Work:
- Onsite work environment
- Contract to Hire position
- Occasional travel to customer sites and facilities (20-40%)
jCO306ZiEh
Service Delivery Project Manager Jobs by Experience Level
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Find JobsService Delivery Project Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in service delivery project manager jobs.
- Three to five years of experience managing IT or managed service delivery engagements
- Demonstrated ability to manage SLAs, KPIs, and client escalations across concurrent accounts
- ITIL Foundation certification or higher, with working knowledge of ITIL service management practices
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Strong written and verbal communication skills for executive-level client and stakeholder reporting
- Bachelor's degree in information technology, business administration, or a related field
Tips for Your Service Delivery Project Manager Job Search
Quantify your SLA performance on your resume
Hiring managers want to see outcomes, not duties. Replace vague bullets with metrics: uptime percentages you maintained, ticket resolution times you improved, or the number of clients you managed simultaneously. Numbers make your delivery impact concrete and scannable.
List your ITIL or PMP certification prominently
Service delivery roles frequently filter by certification before a human even reads your resume. Put ITIL 4 Foundation, PMP, or PRINCE2 in your resume header or a dedicated credentials line, not buried in a skills section at the bottom.
Target postings that name your current client tier
Job descriptions often specify enterprise, mid-market, or SMB client portfolios. Match your application to the tier you have the most experience managing. Misalignment on client scale is one of the most common reasons service delivery candidates get screened out early.
Apply early to roles that fit
Migrate Mate lists service delivery project manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for the stakeholder escalation scenario
Almost every service delivery interview includes a question about managing an unhappy client or a missed SLA. Prepare a specific story with the situation, what you did to contain it, and the measurable outcome. Vague answers about communication skills rarely land well at this stage.
Negotiate scope alongside compensation
When you receive an offer, ask about on-call expectations, the number of accounts you will own at start, and escalation authority. Service delivery roles vary widely in operational load, and understanding scope before you accept prevents misaligned expectations in your first 90 days.
Service Delivery Project Manager Jobs: Frequently Asked Questions
Which companies are hiring the most service delivery project managers?
The most active employers for service delivery project managers right now are MedSpeed, Amazon, and Magna International, and the most openings are in Virginia, Texas, and Alabama, based on current listings on Migrate Mate as of November 2026. IT managed service providers and large enterprise technology consultancies consistently post the highest volume of these roles.
How many service delivery project manager jobs are remote?
About 22% of service delivery project manager openings are fully remote or hybrid as of November 2026, reflecting the account management nature of the role. Client relationship management, reporting, and internal governance work tends to be most remote-compatible, while roles requiring on-site client visits or data center oversight are more likely to require a physical presence.
How do you become a service delivery project manager?
Start in a service desk, IT operations, or project coordinator role to build hands-on delivery experience. Pursue ITIL Foundation certification to demonstrate fluency in service management frameworks. Transition into an account or delivery coordinator position, then move up by owning increasingly complex client portfolios. Document your SLA performance and client outcomes at each stage, as those metrics are what hiring managers evaluate when screening for this role.
Can you get hired as a service delivery project manager with little experience?
Yes, some employers hire candidates with limited direct experience if you can demonstrate adjacent skills. A background in IT support, helpdesk management, or operations coordination transfers well. Focus on roles titled junior service delivery manager or delivery coordinator, emphasize any client-facing work you have done, and obtain ITIL Foundation certification before applying to show you understand the framework even without years of direct delivery ownership.
What does the service delivery project manager interview process look like?
Most processes run three to four stages. An initial recruiter screen is followed by a hiring manager conversation focused on your delivery background and client management experience. A technical or competency interview then tests your knowledge of ITIL processes, SLA management, and escalation handling, often using behavioral questions. Final rounds typically involve a panel with senior stakeholders or a case study where you walk through how you would manage a service failure scenario.
Where can I find and apply to service delivery project manager jobs?
You can find and apply to service delivery project manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits.
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