Service Engineer Jobs in Massachusetts
Service engineer jobs in Massachusetts are in strong demand, with the state's life sciences corridor, advanced manufacturing base, and dense concentration of medical device and semiconductor equipment companies driving consistent openings from entry-level field technicians through senior applications engineers. Boston, Waltham, and Marlborough are the primary hiring centers, anchored by employers like Thermo Fisher Scientific, Raytheon Technologies, and Boston Scientific, which maintain major Massachusetts operations and hire service engineers on an ongoing basis. The most in-demand specialties include biomedical equipment service, semiconductor process tool support, and industrial automation systems. Find a role that fits below and apply directly.
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Showing 5 of 58+ Service Engineer jobs
This is a six-month contract-to-hire opportunity with the intention of transitioning to a full-time position.
Senior Contact Center Cloud Engineer (CCaaS)
Location: Remote – United States
Employment Type: Contract-to-Hire (6 Months)
Travel: Occasional, approximately 1–2 times per year
This position is remote within the United States, with occasional travel. Candidates located near Boston, Atlanta, St. Louis, or Newark are particularly encouraged to apply.
About the Opportunity
We are seeking a Senior Contact Center Cloud Engineer to play a key technical role in a major enterprise contact center modernization initiative. This individual will help shape the next generation of cloud-based contact center capabilities, leading technical design, engineering, integrations, and implementation across a complex enterprise environment. The organization is evaluating leading Contact Center as a Service (CCaaS) platforms, with Amazon Connect among the preferred solutions. We welcome experienced engineers with backgrounds in Amazon Connect, Genesys Cloud CX, NICE CXone, Five9, Zoom Contact Center, or comparable enterprise platforms. This is a hands-on technical leadership opportunity for someone who enjoys solving complex engineering challenges, influencing architectural decisions, and working directly with business and technology stakeholders.
Key Responsibilities
- Lead technical design, configuration, development, and implementation of enterprise CCaaS solutions.
- Engineer complex IVR systems, contact flows, call routing, telephony integrations, and customer interaction workflows.
- Design and develop cloud-based integrations using APIs, serverless technologies, and enterprise applications.
- Support contact center modernization, platform migrations, and integration initiatives.
- Troubleshoot complex production issues involving contact routing, platform connectivity, APIs, and system performance.
- Collaborate with enterprise architects, business stakeholders, vendors, and engineering teams to define technical solutions.
- Evaluate emerging contact center technologies, including conversational AI, voicebots, and agent-assistance capabilities.
- Establish engineering standards, technical documentation, and implementation best practices.
- Provide technical guidance to other engineers while remaining directly involved in solution development.
Required Qualifications
- Extensive hands-on engineering experience with a major enterprise CCaaS platform such as Amazon Connect, Genesys Cloud CX, NICE CXone, Five9, Zoom Contact Center, or a comparable solution.
- Strong technical experience designing and implementing IVR, contact flows, call routing, and telephony solutions.
- Experience building and integrating contact center solutions using REST APIs, cloud services, and related integration technologies.
- Working knowledge of AWS cloud architecture, serverless services, or comparable cloud engineering technologies.
- Experience participating in enterprise contact center implementations, migrations, or modernization initiatives.
- Demonstrated ability to independently design, build, troubleshoot, and deliver production solutions.
- Strong communication skills and experience presenting technical recommendations to stakeholders.
- Ability to collaborate with distributed engineering teams and accommodate early Central Time meetings when needed.
Preferred Qualifications
- Hands-on Amazon Connect architecture, engineering, or implementation experience.
- Experience integrating CCaaS platforms with Salesforce or other enterprise CRM systems.
- Experience with AWS Lambda, API Gateway, Lex, Bedrock, or related AWS services.
- Experience integrating conversational AI, voicebots, virtual agents, or agent-assistance technologies.
- Experience with NICE CXone migrations or comparable enterprise CCaaS transitions.
- Familiarity with Kore.ai, Salesforce Agentforce, or other AI-powered customer engagement solutions.
- Experience serving as a technical lead or primary engineering subject matter expert on enterprise implementations.
What Makes This Opportunity Unique
You'll have the opportunity to influence foundational technology decisions during a major contact center transformation, work with modern cloud and AI technologies, and help establish the technical direction of a growing engineering capability.
This is a six-month contract-to-hire opportunity with the intention of transitioning to a full-time position.
Senior Contact Center Cloud Engineer (CCaaS)
Location: Remote – United States
Employment Type: Contract-to-Hire (6 Months)
Travel: Occasional, approximately 1–2 times per year
This position is remote within the United States, with occasional travel. Candidates located near Boston, Atlanta, St. Louis, or Newark are particularly encouraged to apply.
About the Opportunity
We are seeking a Senior Contact Center Cloud Engineer to play a key technical role in a major enterprise contact center modernization initiative. This individual will help shape the next generation of cloud-based contact center capabilities, leading technical design, engineering, integrations, and implementation across a complex enterprise environment. The organization is evaluating leading Contact Center as a Service (CCaaS) platforms, with Amazon Connect among the preferred solutions. We welcome experienced engineers with backgrounds in Amazon Connect, Genesys Cloud CX, NICE CXone, Five9, Zoom Contact Center, or comparable enterprise platforms. This is a hands-on technical leadership opportunity for someone who enjoys solving complex engineering challenges, influencing architectural decisions, and working directly with business and technology stakeholders.
Key Responsibilities
- Lead technical design, configuration, development, and implementation of enterprise CCaaS solutions.
- Engineer complex IVR systems, contact flows, call routing, telephony integrations, and customer interaction workflows.
- Design and develop cloud-based integrations using APIs, serverless technologies, and enterprise applications.
- Support contact center modernization, platform migrations, and integration initiatives.
- Troubleshoot complex production issues involving contact routing, platform connectivity, APIs, and system performance.
- Collaborate with enterprise architects, business stakeholders, vendors, and engineering teams to define technical solutions.
- Evaluate emerging contact center technologies, including conversational AI, voicebots, and agent-assistance capabilities.
- Establish engineering standards, technical documentation, and implementation best practices.
- Provide technical guidance to other engineers while remaining directly involved in solution development.
Required Qualifications
- Extensive hands-on engineering experience with a major enterprise CCaaS platform such as Amazon Connect, Genesys Cloud CX, NICE CXone, Five9, Zoom Contact Center, or a comparable solution.
- Strong technical experience designing and implementing IVR, contact flows, call routing, and telephony solutions.
- Experience building and integrating contact center solutions using REST APIs, cloud services, and related integration technologies.
- Working knowledge of AWS cloud architecture, serverless services, or comparable cloud engineering technologies.
- Experience participating in enterprise contact center implementations, migrations, or modernization initiatives.
- Demonstrated ability to independently design, build, troubleshoot, and deliver production solutions.
- Strong communication skills and experience presenting technical recommendations to stakeholders.
- Ability to collaborate with distributed engineering teams and accommodate early Central Time meetings when needed.
Preferred Qualifications
- Hands-on Amazon Connect architecture, engineering, or implementation experience.
- Experience integrating CCaaS platforms with Salesforce or other enterprise CRM systems.
- Experience with AWS Lambda, API Gateway, Lex, Bedrock, or related AWS services.
- Experience integrating conversational AI, voicebots, virtual agents, or agent-assistance technologies.
- Experience with NICE CXone migrations or comparable enterprise CCaaS transitions.
- Familiarity with Kore.ai, Salesforce Agentforce, or other AI-powered customer engagement solutions.
- Experience serving as a technical lead or primary engineering subject matter expert on enterprise implementations.
What Makes This Opportunity Unique
You'll have the opportunity to influence foundational technology decisions during a major contact center transformation, work with modern cloud and AI technologies, and help establish the technical direction of a growing engineering capability.
See All 58 Service Engineer Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find Service Engineer JobsService Engineer Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Service Engineer Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
- Technology & Software
- Manufacturing
- Consulting & Professional Services
What Massachusetts Employers Look For
The qualifications that appear most often in service engineer jobs across Massachusetts.
- Associate or bachelor's degree in electrical, mechanical, or biomedical engineering technology
- Experience installing, maintaining, and troubleshooting complex electromechanical or laboratory equipment
- Ability to read and interpret schematics, technical drawings, and equipment manuals
- Strong customer-facing communication skills for on-site client interactions
- Valid driver's license and willingness to travel throughout Massachusetts and New England
- Familiarity with computerized maintenance management systems and service documentation tools
Service Engineer Jobs in Massachusetts: Frequently Asked Questions
How do you become a service engineer in Massachusetts?
Most service engineer roles in Massachusetts require an associate or bachelor's degree in a technical field such as electrical engineering technology, mechanical engineering, or biomedical equipment technology. Massachusetts does not issue a general state license for service engineers, but roles involving medical devices or clinical equipment often expect candidates to hold or pursue a Certified Biomedical Equipment Technician credential through the Association for the Advancement of Medical Instrumentation. Major Massachusetts employers typically provide on-the-job training and manufacturer certification programs.
Which companies hire service engineers in Massachusetts?
Employers hiring service engineers in Massachusetts right now include Thermo Fisher Scientific, Symbotic, and MKS, based on current listings on Migrate Mate as of November 2026. Massachusetts's concentration of life sciences, defense electronics, and industrial automation companies means service engineer demand is spread across both large multinationals and specialized equipment manufacturers throughout the state.
Which Massachusetts cities have the most service engineer jobs?
Boston, Massachusetts, and Canton account for the largest share of service engineer openings in Massachusetts. Boston anchors demand through its research hospital networks and biotech campuses, while Waltham and Marlborough draw openings from the dense cluster of medical device and semiconductor equipment firms along the Route 128 and Interstate 495 technology corridors.
Are there remote service engineer jobs in Massachusetts?
Yes, but they're rare. Service engineering is fundamentally a hands-on role requiring on-site equipment installation, diagnostics, and repair, so most positions require regular travel to customer or facility locations. About 44% of service engineer openings tied to Massachusetts are remote or hybrid as of November 2026, and those exceptions tend to cover technical support, documentation, or pre-sales application engineering rather than field service work.
How can I get hired as a service engineer in Massachusetts with little or no experience?
The most realistic entry path is applying for field service technician or biomedical equipment technician roles, which large Massachusetts employers such as Thermo Fisher Scientific and GE HealthCare use as stepping stones into full service engineer positions. Community colleges including Middlesex and Quinsigamond offer engineering technology programs that satisfy minimum requirements. A completed internship with a Massachusetts equipment manufacturer or a vendor certification from a major OEM adds meaningful credibility when experience is limited.
Where can I find and apply to service engineer jobs in Massachusetts?
You can find and apply to service engineer jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings across industries including life sciences, defense, and industrial automation. Find roles that fit your background and apply directly to the employers posting them.
See All 58 Service Engineer Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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