Service Engineer Jobs in New York
Service Engineer jobs in New York are in strong demand, with steady hiring across medical device manufacturers, industrial automation, telecommunications infrastructure, and building systems firms at every level from entry-level field technician through senior systems specialist. The busiest hiring markets are New York City, Buffalo, and Albany, where anchor employers such as Siemens, IBM, and Philips Healthcare maintain significant service and support operations. Customer-facing technical service, HVAC and building controls, and biomedical equipment support are the most sought-after specialties in the state. Find a role that fits below and apply directly.
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Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.
A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead customers through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs.
Location: Onsite - Albany Stratton VA Medical Center (Albany, NY)
Compensation Range: The anticipated base compensation range for this position is $28.00 – $32.00 hourly and reflects Kentro’s good-faith expectations at the time of posting. Final compensation is determined based on the role’s requirements, relevant skills, experience, education, certifications, work location, applicable security clearance requirements, market conditions, internal equity, and contract requirements.
This Job Description reflects the primary duties of the role; however, it is not intended to be all‑inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.
- Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
- Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components.
- Aid in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.
- Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services.
- Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.
- The work environment involves both sedentary and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.
- Utilize debugging protocols and processes.
- Troubleshoot problems and issues identified by customers and implement corrective actions quickly.
- Facilitate equipment returns, deployments, unboxing, inventorying, and verification.
- Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and bending, twisting, squatting, reaching, climbing, and crawling to navigate through facility spaces to access and repair equipment.
- Stand and move throughout the work area for prolonged periods.
- Active listening: Understand customer needs and concerns fully before responding.
- Clear verbal and written communication: Explain technical issues in simple, customer-friendly language.
- Empathy: Show understanding and patience with frustrated or non-technical customers.
- Relationship building: Develop trust and rapport with customers and colleagues.
- Professional demeanor: Represent the company with courtesy and confidence in all interactions.
- Proactive attitude: Anticipate customer needs before they escalate into issues.
- Continuous improvement: Seek feedback to improve both personal performance and customer experience.
- Ownership: Take responsibility for resolving issues from start to finish.
- A Customer Service Engineer may be asked to provide additional support during temporary periods of increased workload, referred to as “surge capacity.” These requests would be discussed and coordinated beforehand and depending on the event, events may require the need to travel for 2 weeks at a time, equating to 12 consecutive days, departing on Monday, and returning on the Friday of the following week.
- Overtime is not authorized for any work to include this surge capacity.
- For work related travel, Kentro will pre-pay specific expenses (airfare, and hotel); expenses that are out-of-pocket will require submission of an expense report in accordance with Kentro policy. Expense reimbursements are paid out weekly. Per diem for meals and lodging will be provided for overnight stays based on the GSA Per Diem Rates for that location.
- Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline or 8 years of additional relevant experience may be substituted for education.
- 2+ years of experience in IT Technical Support, Help Desk or System Administration.
- Candidates must be able to meet the physical requirements of the role as listed in the job description.
- Experience in conducting routine system administration tasks and logging data in system admin logs
- Knowledge on a number of debugging protocols and processes
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment
- US Citizen or Lawful Permanent Resident (Green Card)
- Willing and able to get a Public Trust Suitability clearance
- Must meet updated ID requirements: https://www.gsa.gov/technology/it-contract-vehicles-and-purchasing-programs/federal-credentialing-services/get-appointment-help/bring-required-documents
- If you do not currently meet the ID requirements outlined, you must be willing and able to update your current forms of ID in a timely manner to complete the suitability process successfully.
- Yearly Flu Vaccination
- Tuberculosis testing with a negative result
- Vaccination records or titer testing required for Measles Mumps and Rubella (MMR), Hepatitis B, and/or Varicella
We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification.
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Commitment Equal Opportunity Employment & VEVRAA
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See All 55 Service Engineer Jobs in New York
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Find Service Engineer JobsService Engineer Jobs by City in New York
Where New York roles are concentrated, by current openings.
Service Engineer Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring



Top Industries Hiring
- Electronics & Hardware
- Manufacturing
- Technology & Software
- Consulting & Professional Services
What New York Employers Look For
The qualifications that appear most often in service engineer jobs across New York.
- Associate or bachelor's degree in electrical, mechanical, or related engineering technology field
- Hands-on experience diagnosing and repairing electromechanical or electronic systems
- Valid driver's license with ability to travel to client sites across assigned New York territory
- Proficiency reading technical schematics, wiring diagrams, and service manuals
- Strong customer communication skills for in-person troubleshooting and reporting
- Familiarity with computerized maintenance management systems and field service software
Service Engineer Jobs in New York: Frequently Asked Questions
How do you become a service engineer in New York?
Most service engineer roles in New York require at minimum an associate degree in electrical, mechanical, or engineering technology, though many employers prefer a bachelor's degree. No single state license covers all service engineers, but roles involving refrigeration or HVAC equipment require a New York State refrigerant handling certificate, and biomedical service positions at hospital systems often require manufacturer-specific certifications. Building a foundation through an applied engineering technology program at institutions like SUNY or CUNY provides the practical credentials New York employers consistently look for.
Which companies hire service engineers in New York?
Employers hiring service engineers in New York right now include Werfen, Zones, and GE HealthCare, based on current listings on Migrate Mate as of November 2026. New York's concentration of hospital networks, industrial manufacturers, and large commercial real estate portfolios means demand comes from a wide cross-section of sectors rather than one dominant industry.
Which New York cities have the most service engineer jobs?
Albany, New York, and Buffalo have the most service engineer openings in New York. New York City leads by volume given its density of corporate headquarters, hospital systems, and commercial infrastructure, while Buffalo's advanced manufacturing base and Albany's government and healthcare institutions anchor demand in upstate regions.
Are there remote service engineer jobs in New York?
Yes, but they're rare. Service engineering is fundamentally a hands-on, on-site role centered on installing, diagnosing, and repairing equipment at customer locations, which limits remote options significantly. About 21% of service engineer openings tied to New York are remote or hybrid as of November 2026, and those positions tend to involve technical application support, software configuration, or escalation coordination rather than direct field work.
How can I get hired as a service engineer in New York with little or no experience?
The most realistic entry path is applying for field service technician or junior service representative roles, which large New York employers use as structured on-ramps into full service engineer positions. Companies like Siemens and Philips run formal associate service programs that pair new hires with senior engineers in the field. Completing a two-year engineering technology program through SUNY or CUNY and earning a manufacturer certification in a product line you want to service gives candidates a measurable edge at the application stage.
Where can I find and apply to service engineer jobs in New York?
You can find and apply to service engineer jobs in New York on Migrate Mate, which lists current openings across the state updated in real time. Search the available roles, identify the ones that match your experience and location, and apply directly through the listing.
See All 55 Service Engineer Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Service Engineer Jobs